The team at Northgate in Glasgow are great, always willing to help and make sure our vehicles are on the road in perfect condition. We only operate a small fleet at the moment, but that hasn't affecte... See more
Company replied
Location
Switch locationEaster Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN Glasgow, Strathclyde, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Team members at the branch have excellent customer service skills, especially Lauren and Amber. Drivers are also great! Comminucation from team about varoius vehicles we lease is prompt and they will... See more
Company replied
We are customers of the Queenslie Branch in Glasgow and the staff are great. Vans are serviced on time and any issues are dealt with in a professional manner. From the management to the guys alloca... See more
Company replied
We’ve built a really good relationship with Northgate Glasgow Branch. Lauren, Amber, Yvonne and Nick in the branch are always helpful and responsive, and JP and the workshop team are great at... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Easter Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN, Glasgow, Strathclyde, United Kingdom
- 0141 773 6300
4.9
Excellent
142 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fulfilled every need
Customer service was fantastic and the mechanics were very helpful explaining what had happened to the vehicle. Would 100% recommend to a friend
July 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Robert, thank you so much for your fantastic review!
We’re really glad our team could provide clear explanations and helpful service—it means a lot to us. Your recommendation is truly appreciated!
If you or your friends ever need anything else, we’re here to help.
Take care,
Imogen
customer service 10/10
Very polite, professional and courteous when dealing with issues. Always resolved to great satisfaction
August 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Wilson, thank you so much for your kind words!
We're really glad to hear that you've had a positive experience with our team. Providing polite, professional, and courteous support is something we truly value, and it’s great to know we’ve been able to resolve things to your satisfaction.
If you ever need anything in the future, we’re always here to help.
Take care,
Imogen
Great service
This has now been my second visit to the Glasgow depot. A lovely young lady Lisa helped me on both occasions. I believe she is only new to the business but has proven what an asset she is. Super efficient, professional and friendly. Will definitely be using this service again
July 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Stewart, thank you so much for your kind words and for returning to our Glasgow depot!
We’re thrilled to hear that Lisa has made such a positive impression on both visits. She’s indeed a fantastic addition to our team, and your feedback truly highlights the great work she’s doing.
We’re delighted to know you’ll be using our service again, and we look forward to welcoming you back soon!
Imogen
Amber
Amber, Hayley and the team at Northgate were extremely helpful. Great customer service
May 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Wilson, thank you for your fantastic review!
We’re so glad to hear that Amber, Hayley, and the team provided you with great customer service. They’ll be really happy to hear your kind words!
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Take care,
Imogen
Had breakdown last week on the a66…
Had breakdown last week on the a66 Stevie from the Glasgow branch went above and beyond to get us recovered quickly and safely can’t thank them all enough for the attention to detail
April 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your kind words!
We're really glad to hear Stevie from the Glasgow branch was able to support you so well during a stressful situation.
We'll be sure to pass on your appreciation to him and the team – they'll be thrilled to know their efforts made such a positive difference.
Safe travels and thank you again! 🚐👏
Take Care,
Beth
Glasgow Northgate
We have a number of sites based in Scotland and use Glasgow depot to supply and look after a large number of vans. The service has always been 5 star and seamless. Amber Ferguson has always been happy to assist and arrange lead in vehicles at late notice to be delivered quickly and efficiently and when a vehicle has a fault has always been happy to arrange cover and get the issue rectified. Would highly recommend for any business.
March 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your kind words and for highlighting the exceptional service provided by our Glasgow depot.
We're delighted to hear that Amber Ferguson and the team have consistently met your needs, even on short notice.
Your recommendation is greatly appreciated, and we look forward to continuing to support your business with the same level of high quality service.
Thank you for choosing Northgate.
Take Care,
Beth
Exceptional service yet again
Exceptional service yet again from Lauren and the team at Northgate in Glasgow, I had an issue with the vehicle and called the workshop, was advised to bring the vehicle to the Glasgow depot, vehicle was fixed within the hour, great speedy service.
Thank you Northgate.
February 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your fantastic feedback, Andy!
We're thrilled to hear that Lauren and the team at Northgate Glasgow provided you with exceptional service once again as this is the service which we aim to provide.
It’s great to know your vehicle was fixed so quickly and efficiently.
We truly appreciate your kind words and your continued trust in us.
Thank you for choosing Northgate.
Take Care,
Beth
Thank you to amber ferguson for making…
Thank you to amber ferguson for making the hiring process straight forward no issues today. always have this perspective when contacting amber from northgate whether it is hiring/servicing/downtime our vehicles.
February 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your 5* review!
We're so pleased to hear that Amber consistently provides a straightforward and hassle-free experience, whether it’s for hiring, servicing, or managing vehicle downtime as this is the service that we aim to provide to our customers.
We’ll be sure to pass along your kind words.
Thank you for choosing Northgate.
Take Care,
Beth
Once again the team at Glasgow have…
Once again the team at Glasgow have gone above and beyond to help me out. Big shout out to Michelle and Lauren for getting my issues fixed quickly and professionally these girls are both outstanding. A big g thanks for all your help!
February 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your fantastic feedback!
We're delighted to hear that the Glasgow team has once again gone above and beyond for you. Michelle and Lauren will be thrilled to know their efforts made a difference—they truly are outstanding!
We appreciate your support and look forward to assisting you again in the future.
Take Care,
Beth
Northgate No 1
Lauren at reception is a credit to the company, we have been a customer for the past 10years and every time we come to Northgate in Glasgow we have no complaints, Lauren goes above and beyond to ensure our visit goes as smoothly as possible.
Thanks for everything Lauren 👌👌
January 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your fantastic feedback!
We're delighted to hear about your 10 years of satisfaction with Northgate Glasgow and its wonderful to know that Lauren consistently goes above and beyond to make your visits smooth and hassle-free.
Your kind words mean a lot, and we’ll be sure to share them with Lauren.
Thanks for being such a loyal customer—here's to many more years of great service!
Thank you for choosing Northgate.
Take Care,
Beth
Quick service always
Quick service today from Lauren on the front desk. Phoned ahead with breakdown and had replacement vehicle organised for our arrival
December 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a wonderful review, Angela! Putting our customers first is what we do, and I am delighted that the staff at our Glasgow branch have demonstrated our ethos. I am pleased to hear that the team had a loan vehicle ready for your arrival to prevent any further disruption to your day - providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience!
Thank you for choosing Northgate. Have a great Christmas!
Take care,
Emma
Great customer service and never any…
Great customer service and never any issues swapping vans . Also vans are always fixed in quick time . Special thanks to Lauren at service reception always a cheery person .
December 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your review, Scott! It's fantastic to hear that you received great customer service from our Glasgow branch and we appreciate your kind words about Lauren. At Northgate, we take pride in our team's dedication to excellent service and it's wonderful to see that reflected in your feedback. The staff at our Glasgow branch will be thrilled to see your glowing review!
Thank you for choosing Northgate. Have a great Christmas!
Take Care,
Emma
Excellent service brilliant staff had…
Excellent service brilliant staff had van in and out in no time 👏
December 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your kind words, Christopher! We’re delighted to hear that you had a wonderful experience at our Glasgow depot and that the team provided a fast and efficient service. Delivering excellent customer service is a top priority for us, and we truly appreciate your recognition of our efforts.
Thank you for choosing Northgate! Have a lovely Christmas!
Take care,
Emma
Even though I have had problems, mainly due to the age of the vehicle, I've always found the staff, especially Lauren at the front desk, helpful and good at keeping you informed.
Even though I have had problems
December 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to share your experience, John!
We’re sorry to hear about the issues you’ve encountered, particularly those related to the age of the vehicle. However, we’re delighted that our team, especially Lauren at the front desk, has been helpful and kept you well-informed throughout.
Your kind words about Lauren’s efforts mean a lot to us, and we’ll be sure to pass on your wonderful feedback to Lauren and the team.
Thank you for choosing Northgate, have a lovely Christmas!🎅
Take Care,
Beth
As always a fantastic service from the…
As always a fantastic service from the staff at Glasgow NORTHGATE , with a shout out to Lauren at the front desk .
Stephen at Mitie
December 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your kind words, stephen!
It’s wonderful to hear that you consistently receive fantastic service from our team at Glasgow Northgate.
A special shoutout to Lauren will certainly brighten her day—I’ll make sure to pass along your compliments to her.
We look forward to welcoming you back again in the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Had an issue with my van window during…
Had an issue with my van window during the cold weather in minus conditions, called into northgate just before closing expecting to be turned away but the young lady Lauren at the counter went above and beyond and insured my van was seen to and rectified my issue promptly.
December 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for sharing your experience with us!
We're delighted to hear that Lauren went above and beyond to assist you, especially so close to the end of the day.
Ensuring your issue was resolved promptly, even in challenging conditions, reflects the dedication and care we strive to provide to all our customers.
We’ll be sure to pass on your kind words to Lauren and the team.
Thank you for choosing Northgate!
Take Care,
Beth Kell
In house service
Hi,
Just like to say that all staff are very helpful and Lauren at reception is so organised and plesent,
Also got a good supply of warm drinks in this cold weather,
December 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
We’re delighted to hear that you’ve found our staff to be helpful.
Its great that Lauren at reception made such a positive impression with her pleasant demeanour and you appreciated the warm drinks during this chilly weather too!
Your feedback means a lot to us, and we’re always here to provide the best service possible.
Thanks again for sharing your experience!
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Great service
Nothing is ever too much for Lauren and Nick. They are very accommodating and will always go above and beyond to help!
December 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your kind words about Lauren and Nick!
It’s wonderful to hear how accommodating and helpful they have been, consistently going above and beyond to assist.
Your feedback is greatly appreciated, and we’re thrilled to know they’ve provided such excellent service. We'll be sure to pass on your compliments to them!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Best Branch
We have had great service for a number of years now, especially from the Glasgow Branch. The staff are all amazing. Thank you from Boots Logistics.
December 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your lovely review, Stephen!
We are delighted to hear that you had an excellent experience with our team in Glasgow.
Your feedback means a lot to us, and we truly appreciate your support.
I am sure sure the team at Glasgow will be over the moon with your kind words,
Thank you for choosing Northgate.
Have a fantastic Christmas ⛄
Take Care,
Beth Kell
Always great service
Always great service. Staff couldn't be more helpful.
December 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hey Karen, that's wonderful to hear!
I'm glad you had a positive experience with the team at Glasgow and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback and look forward to welcoming you back in the future.
Thank you for choosing Northgate.
Have a lovely Christmas.
Take Care,
Beth Kell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.