Chris and Amanda were really welcoming and helpful. We waited whilst our van received a minor service, which was fast and efficient and we were back out on site without significant disruption. Overal... See more
Company replied
Location
Switch locationBowesfield Crescent, Bowesfield Riverside Industrial Estate, TS18 3BL Stockton-On-Tees, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chris provided an excellent service. This was our first time using Northgate van hire at Stockton, we arrived the vans were ready and waiting for us to collect, the paperwork went smoothly and any is... See more
Company replied
As always. First class service. Friendly at reception. They’re both great with people, the lady, and the gentleman there. I recognise that we all need our vehicles up and running as soon as, however,... See more
Company replied
My work van had a lot of issues that took me to the Stockton branch a lot. Chris and Amanda on the front desk are always so kind, welcoming and caring when I come in and always put my mind at rest tha... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Bowesfield Crescent, Bowesfield Riverside Industrial Estate, TS18 3BL, Stockton-On-Tees, North Yorkshire, United Kingdom
- 01642 603732
4.8
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick turn around Chris and Amanda on…
Quick turn around Chris and Amanda on the front desk were very professional and mindful of waiting time.
November 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you so much for your kind words, Stephanie!
We're thrilled to hear that you had such a positive experience at our Northgate branch.
Chris, Amanda and the rest of our team strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
This is for a review today for excellent service north…
This is for a review today for north gate Stockton the service was second to none polite and curious and professional at all times please thank Chris and Amanda for making it pleasant regards Steve tag
October 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you so much for your lovely review, Steven!
We are delighted to hear that you had an excellent experience with our team in Stockton in particular Chris and Amanda.
Your feedback means a lot to us, and we truly appreciate your support.
We look forward to welcoming you back again soon.
Take Care,
Beth Kell
Great service warm welcome and do a…
Great service warm welcome and do a lovely hot chocolate drink
October 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you for sharing your experience with us, Barry!
It’s great to know that the Stockton branch have provided you with the 5* service in which we aim to deliver, it's also lovely to hear you enjoyed the refreshments offered during your wait.
Your kind words mean a lot to our team.
If you need any further assistance or have any questions, please don’t hesitate to reach out.
Take Care,
Beth Kell
Friendly welcome by chris and…
Friendly welcome by chris and amanda.Quick service. Brilliant staff
October 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Hey Darren,
Thank you for taking the time to leave us a 5* review.
We aim to provide a high quality service to our customers and its wonderful to hear that Chris and Amanda have provided you with just that.
We really appreciate your feedback and i am sure chris, Amanda and the team will be thrilled with your comments.
Take Care,
Beth Kell
Only really meet the people on front…
Only really meet the people on front desk but it is always a pleasant experience they are welcoming and very friendly and efficient would have given 6 stars if it was possible
September 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you for your 5* review Chris!
We strive to provide a seamless and friendly experience to our customers and I am delighted to hear that the front desk in Stockton did exactly that!
Thank you so much for your positive feedback, i am sure the team at Stockton will be really happy to know you have received such a high quality service whilst at the branch.
Thank you for choosing Northgate.
Take care,
Beth Kell
Amanda and Chris very pleasent and…
Amanda and Chris very pleasent and helpful
September 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Leigh, It's great to hear that you have been provided with a fantastic service from Amanda and Chris at Northgate in Stockton!
Its wonderful to hear that their Helpful and made your visit a pleasant experience.
We look forward to working with you long into the future.
Thank you for choosing Northgate.
Kind Regards
Adele Bates
Very helpful and professional
Very helpful and professional, Amanda and Chris
September 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Callum, It's great to hear that you have been provided with a fantastic service from Amanda and Chris at Northgate in Stockton!
Its wonderful to hear that their Helpful and professional service made your visit a pleasant experience.
We look forward to working with you long into the future.
Thank you for choosing Northgate.
Kind Regards
Adele Bates
Amanda and Chris are amazing front…
Amanda and Chris are amazing front staff always friendly and accommodating not got a bad thing to say at all pleasure to work with
September 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Aaron, It's great to hear that you have been provided with a fantastic service from Amanda and Chris at Northgate in Stockton!
Its wonderful to hear that their friendly and professional service made your visit a pleasant experience.
We look forward to working with you long into the future.
Thank you for choosing Northgate.
Kind Regards
Adele Bates
Front desk staff.
Amanda and Chris are the perfect front of house staff.
Always polite, pleasant and friendly and make the tedious routine maintenance visit bearable.
September 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Simon, It's great to hear that you have been provided with a fantastic service from Amanda and Chris at Northgate in Stockton!
Its wonderful to hear that their friendly and professional service made your visit a pleasant experience.
We look forward to working with you long into the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
5 stars 👍 Amanda + Chris
Amanda + Chris are always very polite and helpful when I come in making the vist very easy to sort everything out.
September 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Hello David, thank you so much for your 5 star review!
We are so pleased to hear that Amanda and Chris were able to provide amazing customer service, which is what we take pride in the most here at Northgate.
I am sure they will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Beth Kell
Fantastic service
Fantastic service! Amanda and Chris on the front desk are so professional and easy to deal with. In the four years I've been a customer, they have helped so much with all our service and repair needs. I would 100% recommend them.
September 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you so much for your kind words, David!
We're thrilled to hear that you have had such a positive experience over the years from Northgate.
Amanda, Chris and the rest of our team strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to working with you long into the future.
Take care,
Beth Kell
Phenomenal customer satisfaction
I am an owner driver and my long term rental van was serviced by Craig at the Stockton site on Saturday 26th of June.
My personal experience with every single department that I have dealt with in a period now spanning more than seven years is exceptional.
Every department is committed to providing excellent customer care.
I really appreciate all your hard work and support. Thank you all.
June 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you so much for taking the time to share your feedback, we're thrilled to hear about your positive experience over the last 7 years with Northgate.
We truly appreciate your kind words and are delighted to know that all staff have demonstrated professionalism and made a positive impact on your overall experience.
At Northgate, we strive to provide exceptional service, and feedback like yours helps us recognise our team members who go above and beyond.
We're grateful to have such a fantastic team and are pleased that they could assist you effectively.
Thank you for choosing Northgate, we look forward to working with you in the future.
Take Care,
Beth Kell
Quick, simple and easy.
Walked in, Amanda took my details got it all sorted, was in and out within an hour and a half, brakes fully sorted, 10/10.
May 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you for your feedback, Danny. It is so pleasing to hear that you found the team at our Stockton Branch to be helpful and they were able to return your vehicle back to you so soon.
If there is anything further we can do to enhance your experience with us, please do not hesitate to reach out.
Take care,
Laura
Charlie who works at bowesfield…
Charlie who works at bowesfield Riverside branch brilliant guy, After been broke down for nearly 10 hours waiting for (RAC) To finally turn up. Got to your site to Exchange vehicles he was very helpful and also very kind to make me a drink and get me something to eat after the Stressful time i had
Thanks again Charlie ( top man )
Cheers gary coulson (AVOVE)
February 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you so much for taking the time to leave such kind words for Charlie, Gary.
I am so sorry to hear that you were waiting for ten hours for recovery, this is certainly not what we want to see, but I am sure that Charlie and the Stockton team will be over the moon to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Got served off Paul today tip top…
Got served off Paul today tip top service,
June 15, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you so much Craig, I am sure Paul will be thrilled to hear of how he has delivered great service.
Take care,
Laura Griffiths
Amanda on the front desk was brilliant…
Amanda on the front desk was brilliant , I was having troubles with my van and she managed to help me straight away by finding me a replacement, it was there waiting for me to pick up, couldn’t recommend enough and amazing service. 100/10
June 14, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
This is fab, I am so pleased Amanda was able to keep your downtime to a minimum and get you back on the road as soon as possible.
Thank you for review, it is so appreciated.
Take care,
Laura Griffiths
Recently had the pleasure of Stephen…
Recently had the pleasure of Stephen Carter taking over my account and I can't fault all his efforts to get me exactly what I needed. To anyone thinking of getting into Northgate ask for him personally top fella
March 17, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you so much for taking the time to leave such a fantastic review, Chris.
Putting our customers first is the very heart of what we do, and I’m sure Stephen will be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Quick fix
Northgate managed to find an appointment at short notice. The van was in and out in no time meaning we hardly lost any valuable time. Thank you
March 7, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Hey Paul,
That is fantastic! I am so pleased to hear that our Stockton Branch has been able to minimise your vehicle downtime as we appreciate that this is crucial to our customers.
We hope to continue to support your business long into the future.
Taka care,
Laura Griffiths
Great service
Hi, just to let everyone know about Northgate Van Hire. They give you a great welcome, are very helpful what more can I say Amanda and Chris on the front desk great job.
Thanks Ian Hodgson. RSPB.
August 22, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
Thank you for taking the time to leave us your excellent feedback, Ian.
I will ensure that your comments are passed onto the branch, and I am sure that Amanda and Chris especially will be delighted to receive them.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
I always get excellent customer service…
I always get excellent customer service from Northgate. My Account Manager and Service Team are always very responsive to my requests and look to resolve any issues I have.
March 15, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Stockton-On-Tees
We're thrilled to hear that both your Account Manager and our Service team are providing you with such a fantastic service Jo! This is exactly the kind of service we aim to offer our customers.
Thank you for taking the time out to leave such a great review.
Kind Regards,
Carleane
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.