Thank you so much for the wonderful experience! The staff was incredibly helpful, kind, and always ready to assist. I truly appreciate their professional approach and friendly attitude. I was also ple... See more
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First time i ordered, didn't got any confirmation mail. Money was transferred(Ideal). After sending an email no response, but checking bankaccount money was transferred back the ext day. Ordered again... See more
You should eliminate links to well known corporations and make the website fully operational for Linux users with browsers such as Firefox. I could not see the animations. Kudos for not adding cre... See more
Ok so where to start, this is my second pair of northwave snowboard boots, and they are so comfortable, durable and affordable! I recently purchased new boots and bindings. They both fit perfectly t... See more
Company details
About Northwave
Written by the company
At Northwave we pour all our energy into one and one thing only: creating the finest products for sport in the mountains. With a single-minded focus, we create innovative products, unmatched in terms of performance, quality, design and style.
MOUNTAIN. IT’S IN OUR BLOOD. Our Headquarters nestle at the base of the mountains, a bike and snow mecca and our daily source of inspiration for the sports we love. Whilst there are many places that claim to be the spiritual home of their sports, few are really. It’s here in the mountains that we design and test all our products, on the trails and on the slopes and at our in-house technical research facility nearby Montebelluna, worldwide renowed epicenter for the development of sport technical shoes. It’s no coincidence that Northwave as a brand has always been associated with the values that define its Alpine heritage: innovation, quality, attention to details, performance, a refined aesthetic and sustainable development. Our mountain roots are evident in all we do.
Mountain biking and snowboarding is more like a way of living than a sport that you just do in your free time. It gives you pure emotions while you are close to nature with homies. And both also gives you perfect opportunities to travel a lot, to face your limits and to basically improve yourself. It is simply your lifestyle.
Contact info
Via Levada, 145, 31040, Pederobba, Italy
- www.northwave.com
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Cycling Shoe Repair
The process for getting a none warranty cycling shoe repaired started slowly, but NW was very professional and provided a good customer service with complete satisfaction for resolution.
Great quality and best service.
Thank you so much!
Thank you so much for the wonderful experience! The staff was incredibly helpful, kind, and always ready to assist. I truly appreciate their professional approach and friendly attitude. I was also pleasantly surprised by the fast delivery. I would definitely recommend this and will gladly come back again!
nice boots in Sale good prices.
nice boots in Sale good prices.
Free delivery and fast shipment
100% will order again
Great stock levels, exact product i needed with exceptionally quick delivery
Great
These brought me back to the 90‘s. Cool product, good quality, super fast delivery. Love them!
Wrong color shipped
Hey there, ordered the 2024 boots in sand color way and received black. I put a customer service ticket in a few days ago and have not gotten a response.
May use AI-assist with repliesRead more
11 februari snowboard binding…
Ordered the GAS PEDAL OMNICHROME on February 11th. Still no order confirmation. Emails are also not being responded to. I'm afraid I won't receive the package.

Reply from Northwave
The product was despatched quickly…
The product was despatched quickly after ordering. It was also delivering quickly and it was well packaged. Good company from my experience.
Great packaging and fast delivery!
Great packaging and fast delivery!
Perfect product.
First time i ordered
First time i ordered, didn't got any confirmation mail. Money was transferred(Ideal). After sending an email no response, but checking bankaccount money was transferred back the ext day. Ordered again now paid with Paypal, that went fine for now, received a confirmation right away. Now waiting till goods will arrive. I hope that will go smooth.
Fast delivery and premium quality
Easy and simple to order. Fast delivery within EU and great quality of the boots I bought. I've never met this brand before, but it looks premium at the first glance.
hard to find part for a beloved pair of…
hard to find part for a beloved pair of cycling shoes. Awesome.
Great job
Wow! Great experiance, well done guys! As the service as the product is perfect. I ordered saturday night from Budapest, Hungary, by wednesday the boots was delivered. Item as described! This is my second Northwave boot, i had a Legend before, used it for 8 years, loved it! This one, is a Decade Hybrid i hope it would be same good as the former one.
Thank you guys, did a great job! 🤟🙌🔝
Bought because of deal
Found a good deal, but the mobile version of the website is slow and clunky. creditcard transaction went through after second try. Translation is not consistent.
Terrible
Terrible. I am still waiting for my DHL label to send my shoe for repair. I paid 2 weeks ago and have chased repeatedly. £80 for shoe repair is also an absolute joke.
Quick and intuitive user experience in…
Quick and intuitive user experience in the website, easy to proceed with my order. Fast logistic process, even during Christmas season. Order arrived in around one week
Poor proprietary rotor (shoe tightening…
Poor proprietary rotor (shoe tightening rotor)quality. Rotor replacement service is too expensive. 70 euro’s to replace a simple rotor that was just outside the warranty period is very customer unfriendly. Non responsive customer service.
Based on my experience I would not recommend northwave.
Only plus side was that the rotor was repaired and shipped back within a week.
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