Northwave Reviews 1,345

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thank you so much for the wonderful experience! The staff was incredibly helpful, kind, and always ready to assist. I truly appreciate their professional approach and friendly attitude. I was also ple... See more

Rated 3 out of 5 stars

First time i ordered, didn't got any confirmation mail. Money was transferred(Ideal). After sending an email no response, but checking bankaccount money was transferred back the ext day. Ordered again... See more

Rated 4 out of 5 stars

You should eliminate links to well known corporations and make the website fully operational for Linux users with browsers such as Firefox. I could not see the animations. Kudos for not adding cre... See more

Rated 5 out of 5 stars

Ok so where to start, this is my second pair of northwave snowboard boots, and they are so comfortable, durable and affordable! I recently purchased new boots and bindings. They both fit perfectly t... See more

Company details

  1. Outdoor Sports Store
  2. Road Cycling
  3. Sportwear Manufacturer

About Northwave

Written by the company

Northwave products are a true excellence of Italian design, tested by the best riders worldwide since 25 years.

At Northwave we pour all our energy into one and one thing only: creating the finest products for sport in the mountains. With a single-minded focus, we create innovative products, unmatched in terms of performance, quality, design and style.

MOUNTAIN. IT’S IN OUR BLOOD. Our Headquarters nestle at the base of the mountains, a bike and snow mecca and our daily source of inspiration for the sports we love. Whilst there are many places that claim to be the spiritual home of their sports, few are really. It’s here in the mountains that we design and test all our products, on the trails and on the slopes and at our in-house technical research facility nearby Montebelluna, worldwide renowed epicenter for the development of sport technical shoes. It’s no coincidence that Northwave as a brand has always been associated with the values that define its Alpine heritage: innovation, quality, attention to details, performance, a refined aesthetic and sustainable development. Our mountain roots are evident in all we do.

Mountain biking and snowboarding is more like a way of living than a sport that you just do in your free time. It gives you pure emotions while you are close to nature with homies. And both also gives you perfect opportunities to travel a lot, to face your limits and to basically improve yourself. It is simply your lifestyle.

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Cycling Shoe Repair

The process for getting a none warranty cycling shoe repaired started slowly, but NW was very professional and provided a good customer service with complete satisfaction for resolution.

March 27, 2026
Rated 5 out of 5 stars

Thank you so much!

Thank you so much for the wonderful experience! The staff was incredibly helpful, kind, and always ready to assist. I truly appreciate their professional approach and friendly attitude. I was also pleasantly surprised by the fast delivery. I would definitely recommend this and will gladly come back again!

March 16, 2026
Rated 5 out of 5 stars

Great

These brought me back to the 90‘s. Cool product, good quality, super fast delivery. Love them!

February 21, 2026
Rated 1 out of 5 stars

Wrong color shipped

Hey there, ordered the 2024 boots in sand color way and received black. I put a customer service ticket in a few days ago and have not gotten a response.

February 12, 2026
Rated 1 out of 5 stars

11 februari snowboard binding…

Ordered the GAS PEDAL OMNICHROME on February 11th. Still no order confirmation. Emails are also not being responded to. I'm afraid I won't receive the package.

February 11, 2026
Unprompted review
Northwave logo

Reply from Northwave

hi kevin
we kindly ask you to write us in our website, or throught our email info@northwave.it : we did not receive any order under this name

thanks
ecommerce team

Rated 3 out of 5 stars

First time i ordered

First time i ordered, didn't got any confirmation mail. Money was transferred(Ideal). After sending an email no response, but checking bankaccount money was transferred back the ext day. Ordered again now paid with Paypal, that went fine for now, received a confirmation right away. Now waiting till goods will arrive. I hope that will go smooth.

January 27, 2026
Rated 5 out of 5 stars

Great job

Wow! Great experiance, well done guys! As the service as the product is perfect. I ordered saturday night from Budapest, Hungary, by wednesday the boots was delivered. Item as described! This is my second Northwave boot, i had a Legend before, used it for 8 years, loved it! This one, is a Decade Hybrid i hope it would be same good as the former one.
Thank you guys, did a great job! 🤟🙌🔝

January 14, 2026
Rated 3 out of 5 stars

Bought because of deal

Found a good deal, but the mobile version of the website is slow and clunky. creditcard transaction went through after second try. Translation is not consistent.

January 15, 2026
Rated 1 out of 5 stars

Terrible

Terrible. I am still waiting for my DHL label to send my shoe for repair. I paid 2 weeks ago and have chased repeatedly. £80 for shoe repair is also an absolute joke.

December 24, 2025
Rated 1 out of 5 stars

Poor proprietary rotor (shoe tightening…

Poor proprietary rotor (shoe tightening rotor)quality. Rotor replacement service is too expensive. 70 euro’s to replace a simple rotor that was just outside the warranty period is very customer unfriendly. Non responsive customer service.
Based on my experience I would not recommend northwave.

Only plus side was that the rotor was repaired and shipped back within a week.

November 28, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look