Ordered 2 mens bracelets and with expedited shipping. Said to expect shipping update in 48 hours. Here I am 7 days later and have nothing. No response to emails and they don't answer their calls.... See more
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The bracelet is as shown on the pictures, very nice. Shipment to Germany took almost a full month, with the package having a Chinese sending address, a bit long time for my feelings. Especially when... See more
Company replied
First off I could not believe the apparent value that I am getting. but I will have to wait and see what my bracelet will look and feel like. Secondly the free shipping is what made me order. s... See more
Company replied
I very much enjoyed this site and shipping in it. There are so many great options to choose from and the prices ate outstanding!! I'd also like to say that the CEO personally emailed me and thanked me... See more
Company details
- Jewelry Store
- also in
- Clothing Store
Information provided by various external sources
Top Fashion jewelry online store. At NorthWrist we're all about the details. From leather wrap bracelets to quality statement rings. EXCLUSIVELY FOR HIM
Contact info
United States
- www.northwrist.com
3.2
Average
492 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Northwrist
Hi Russ,
We are happy that you leave us these positive notes, and thank you so much for the 5-star review. We really appreciate it!
Have a great day!
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Terrible cheap looking product
Terrible cheap looking product! Certainly not as advertised and spent $85 on a beer mug, when I could of bought something similar at the cheap shop for $5. Was supposed to be a xmas presents, but going in the bin as too embarrassing to gift.
December 10, 2020
Unprompted review
Reply from Northwrist
Hi Tracy, we would like to sincerely apologize for your negative experience in our store. We would like to solve any other pending issues that you may have. We have sent you a message and asked more information so we can pull up your account. Looking forward to your response.
Customer service is wonderful
Customer service is wonderful. Quick to respond and very friendly. I haven't received the products yet but, I would recommend because the products look good and because the customer service is amazing. Congrats guys!
October 22, 2020
Unprompted review
Reply from Northwrist
Hi, Renée!
Thank you for your appreciation. We value customers like you. We hope this outstanding experience of yours will continue on until you receive your item. It was great reading this wonderful review!
Cheers to you!
Not quality, Poor shipping, Disputed to get product.
We ordered 3 rings in March 2020 with the understand that due to Covid-19, orders might be delayed for 30 business days.
4 months later, we did not receive our rings. Customer service continually delayed and told us they were "in transit" but the tracking showed that was a lie.
Finally, after unsuccessfully trying to find a resolution, we contacted our financial institution and disputed the charges. Miraculously, our order (now 5 months late) suddenly started moving.
We received the rings and they had a plastic feel to them. Immediately went in the trash.
August 26, 2020
Unprompted review
Reply from Northwrist
Dear Noel, thanks for sharing your feedback and bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Reply from Northwrist
Hi, Mark! We're glad that you loved the wrist cuff that you ordered. We aim for our customers' happiness and satisfaction so it really means a lot to us. We appreciate this wonderful review!
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Not as described
Shipping time was fantastic took less than expected.
Now I ordered 2 skull rings and both quality of product are not what is described on their website. The details are not there comparing to pictures on website.
But still a decent quality of rings.
August 5, 2020
Unprompted review
Reply from Northwrist
Hi Arnaud, we are sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. You can send us an email so we can discuss what we can do in order to help you out. Thank you.
Got Bought two bracelets for my…
Got Bought two bracelets for my birthday that took an age to arrive. Both defective, my partner emailed 6 weeks ago and I have since emailed twice with zero response. I'd avoid buying anything if you want any form of after sales care !!
June 29, 2020
Unprompted review
Reply from Northwrist
Hi Kate,
Firstly we want to apologize to you for any problem that you have faced because of this, we see that the primary issue arises out of a lack of communication. We want to tell you that we take customer feedback very seriously. We've sent you a private message. Please check and respond once you received it.
EXTREMELY DISAPPOINTED!!!!!
Purchased 2 bracelets online. Received a 6 weeks later, slow shipping due to covid19 issues. Each were of good quality, unfortunately both wrong size. Since June 1st I have sent numerous emails requiring assistance regarding how to exchange return items for the correct size. Auto generated emails received back immediately with case file codes with customer service saying it usually takes 1-2 days to get back to customer, yet due to high demand it may take longer and to be patient. It has been almost a month now and still have heard nothing back, my patience has worn thin. EXTREMELY DISAPPOINTED!!!!! I will not be purchasing or recommending Northwist Company to anyone. Be VERY CAUTIOUS when considering ordering any items from Northwrist.
June 28, 2020
Unprompted review
Reply from Northwrist
Hi Carl!
We would like to extend our sincerest apologies concerning all the issues that you have experienced. We hope you will give us an opportunity to discuss this further with you. Our team will reach you out and will provide a resolution that will meet your satisfaction.
My bracelet is defective
My bracelet is defective. I was told I would receive a code to get another one, and get that code just never came. Micalea never got back to me, and still hasnt responded to my follow up emails. Beyond disappointed and wish I would have gone somewhere else. Total waste of 30.00. Honestly mind blown of the neglect of a first time buyer.
June 21, 2020
Unprompted review
Reply from Northwrist
Hi Mike,
Firstly, we would like to apologize for the delay in reply. This is due to an influx of emails and messages that we received daily. We want to tell you that we take customer feedback very seriously. We already responded to your email, please check and respond once you received it. We will thank you for your patience in this matter.
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If I could put no stars I would or even…
If I could put no stars I would or even negative stars , for anyone thinking about buying from this company DONT. IF there is any good reviews for this company it is because they put it there. There customer service is terrible, TWO MONTHS GONE BY AND I GOT NOTHING. They told me they were going to give me 50 percent back but never did. Witch was bull to begin with because I never got anything from nortwrist. HONESTLY PEOPLE FO YOURSELF A FAVOR AND ORDER FROM ANYONE ELSE
June 17, 2020
Unprompted review
Reply from Northwrist
Hi Mike,
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We want to tell you that we take customer feedback very seriously. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We want to make things right. We already responded to your email and processed as what we have promised, please check your email and respond once you received it.
We will thank you for your patience and kind understanding in this matter.
Extremely well made
Extremely well made, durable and high quality. Wanted something minimalistic yet fashionable and Northwrist delivered on that and their commitment to quality.
May 23, 2020
Unprompted review
Bracelet review
Purchased the braided trio bracelet . Very disappointed as the 'easy hook' kept undoing and falling off my wrist so unable to wear it
May 22, 2020
Unprompted review
Reply from Northwrist
Hi Rob!
Thank you for taking the time to leave us a review and bring this to our attention. Regarding your issue, we have sent you information through an email. Kindly check it your email and respond once you received it.
Really incredible product quality
Really incredible product quality. I mostly order rings and they are all very durable. The customer service is also exceptional with immediate responses via email and consistent updates to tracking my package.
May 21, 2020
Unprompted review
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Excellent Product and Outstanding…
Excellent Product and Outstanding Service!!!
May 20, 2020
Unprompted review
I thought I was getting 20% off my…
I thought I was getting 20% off my purchase it didn’t seem to happen.
There has been good communication regarding my purchase/shipping, looking forward to getting it.
May 15, 2020
Unprompted review
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Really good selection of wristbands and…
Really good selection of wristbands and most likely will be making another purchase soon!
May 12, 2020
Unprompted review
Amazing
Great quality, the ring look amazing and is really comfortable to wear
May 12, 2020
Unprompted review
Was very impressed when I come across…
Was very impressed when I come across the website, with all the unique items they had on display and the very high quality of the pictures on the site. The ring guide was very helpful as well. Can't wait to receive my items.
May 11, 2020
Unprompted review
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