We had a broken bathroom bason after something being droppedbin it Initially looked across internet for a turnround of items needed to repair asap. What a turn round within 24 hrs this companyhad... See more
Company replied
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I had a slight problem ordering , re-ordered then looked at e mails and had ordered twice . I rang and spoke to a friendly , charming human(!) who immediately cancelled on order and asked if it was ne... See more
Bought a Douch tap which was delivered on time. Qite happy with the service and item received. Incidentally, the top handle which was plastic broke while installing and I contacted Pam in the Sales d... See more
Company replied
This is a tremendous company. Trying to identify the exact replacement cartridges for taps is a veritable nightmare. However, Notjusttaps went the extra mile for me and my plumber successfully fitt... See more
Company details
Written by the company
NotJustTaps is a fast-growing company that’s passionate about plumbing. We specialise in bathroom and kitchen washing solutions for a huge range of domestic, commercial and medical settings. Working with some of Europe’s leading design brands and specialist manufacturers, we’re able to offer competitive prices to our customers. Our mission is to provide an exceptional level of service to all our customers and therefore welcome their feedback to ensure we continue to improve our service.
Contact info
The Courtyard, Great Sarratt Hall Farm, WD3 4PD, Sarratt, United Kingdom
- 01923 268843
- salesinfo@notjusttaps.co.uk
- www.notjusttaps.co.uk
4.8
Excellent
267 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to navigate website
Easy to navigate website, perfect tap replacement. Great communication, fast delivery. Will use again.
April 18, 2026
Unprompted review
Reply from NotJustTaps
Dear Troy
Thank you for your lovely feedback which is much appreciated. We are pleased to hear you are happy with your purchase and look forward to being of service again.
Kind regards
NotJustTaps Sales Team
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Excellent service
Excellent service. Tessa in sales office was very helful
April 24, 2026
Unprompted review
Brilliant company to deal with
Brilliant company to deal with, very helpful finding the correct flow straightener for my taps. Good prices and very quick delivery. I will certainly be back when I need more plumbing parts.
March 19, 2026
Unprompted review
I only wanted small replacement parts…
I only wanted small replacement parts that I was very pleased that they stocked. Reasonably priced items. Well informed tracking details & a speedy delivery.
January 17, 2026
Unprompted review
Reply from NotJustTaps
Dear Cheryl,
We are pleased to hear we had the correct part for you and that it arrived promptly. Thank you for leaving us a review.
NotJustTaps Sales Team
Brilliant service 5 star.
February 18, 2026
Unprompted review
Reply from NotJustTaps
Dear Mr Hunt,
Thank you so much for taking the time to leave us a review. We are glad we could be of service.
NotJustTaps Sales Team
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Goods arrived promptly exactly as…
Goods arrived promptly exactly as described and of excellent quality.
January 22, 2026
Unprompted review
Reply from NotJustTaps
Dear John, we are pleased to hear you are happy with your purchase. Thank you for leaving us a review. Please get in touch if we can be of service again.
NotJustTaps Sales Team
Excellent service once again !
Excellent service !... have purchased products before, so i know this company can be trusted unlike a number of companies i could mention !
January 5, 2026
Unprompted review
Reply from NotJustTaps
Dear David
Thank you for your lovely review which is greatly appreciated. We look forward to being of help when you next need to purchase from us.
Kind regards
Pamela
Sales Manager
As a return customer
As a return customer, the staff remembered me over the phone. Even though I placed a small order this time I was given the trade discount code, which I didn't expect. From one item to a full pallet the delivery was excellent.
December 11, 2025
Unprompted review
Reply from NotJustTaps
Dear Peter
Always a pleasure to do business with you and we never forget a friendly customer.
We look forward to being of help again.
Kind regards
Pamela
Sales Manager
Look at their web site to find the part you need
I didn't know the name of the parts I wanted, but looking on the 'Not Just Taps' web site I discovered the parts are called Tap Handle Shrouds.
My order was dealt with quickly and the shrouds arrived within the forecast time, safe and sound.
They now have a customer that will go to them as the first port of call for any other tap parts needed.
October 24, 2025
Unprompted review
Reply from NotJustTaps
Dear David
Thank you for positive feedback which is much appreciated. We are glad you found the item you required and look forward to being of service when you need anything in the future.
Kind regards
NotJustTaps Sales Team
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Couldn’t be more helpful
From the first phone call the lady could not be more helpful, the engineer I spoke with answered all my questions then the valve turned up and I now have a super working shower.
October 7, 2025
Unprompted review
Reply from NotJustTaps
Dear Mr Foster, thank you so much for taking the time to leave us a review. We are pleased we were able to help you find the correct replacement part and you now have a working shower. Please do get in touch again if we can assist you another time.
Kind regards,
NotJustTaps Sales Team
Very good service & communication.
October 10, 2025
Unprompted review
Reply from NotJustTaps
Dear Mr Scale, thank you so much for taking the time to leave us a review. We hope to be of service again in the future.
Kind regards,
NJT Sales Team
Great service with excellent ordering…
Great service with excellent ordering procedure - very difficult to order the wrong item. Required two 1/4 turn tap valves which were of good quality and very competitively priced. Overall, very satisfied.
October 2, 2025
Unprompted review
Reply from NotJustTaps
Dear Mr Robinson, we are really pleased to hear you found the right product that you were after. We try our best to organise the valves into helpful categories as it can be a minefield! We hope to be of service again in the future.
NJT Sales Team
Very helpful and reliable company.
Very helpful and reliable company.
Have been using for a few years now, and they have never let me down.
Reasonably priced, and fairly quick on delivery.
October 7, 2025
Unprompted review
Reply from NotJustTaps
Dear Mr Weekes, thank you so much for taking the time to leave us a review. We are pleased to hear you have been happy with our products and service. We always aim to provide the best service possible for our customers. Thank you for your custom and we hope to be of assistance again in the future.
NJT Sales Team
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Another excellent experience
Another excellent experience. Great range of products, best prices and fantastic service.
October 7, 2025
Unprompted review
Reply from NotJustTaps
Hi Mark, thanks so much for leaving us a review and we look forward to being of service again in the future.
Kind regards,
NotJustTaps
We purchased over 15 IPS Panel sets
We purchased over 15 IPS Panel sets, including basin and taps. Unfortunately, the quality of both taps and basin has been very poor. Several basins discoloured within a year, and we have experienced ongoing problems with the taps and tap levers. While "notjusttaps" initially provided a number of replacement rings free of charge, they are now requesting payments as the issue has persisted. Another recurring fault is with the tap levers, which frequently break. The owner of "notjusttaps" acknowledged that these were part of a faulty batch, but even after replacing the tap levers, the problem continues. We also attempted to resolve this directly with the manufacturer, INTA in Birmingham, but were advised that, since the taps were purchased from notjusttaps, we must deal with them directly. As a result of these ongoing issues, we are in the process of replacing all the units purchased from "notjusttaps".
May 14, 2025
Unprompted review
Reply from NotJustTaps
Dear Mr Gomes,
We're sorry to hear that your experience with our IPS panel sets hasn't met expectations. We always aim to provide a high standard of service and we regret that you feel we've fallen short. Following your last purchase three years ago, we assisted with the replacement of faulty products supplied by Intatec, in line with their guarantee terms. Replacement parts were provided accordingly. As noted at the time, the taps carry a one-year guarantee. However, the cartridge is considered a working component and is not covered under this guarantee, meaning replacements are chargeable. The basins supplied remain a highly popular product and we’ve not received any other reports of discolouration. We appreciate your feedback and remain committed to supporting our customers wherever possible.
NJT Sales Team
Fantastic customer services
Fantastic customer services, so helpful. Quality valves but required work on the spindles so they fitted the handles. Overall it makes a change to have such good service.
August 21, 2025
Unprompted review
Reply from NotJustTaps
Hi Tony, thank you for choosing NotJustTaps. We're pleased to hear the spare part worked for you. We hope to be of service again in the future.
NotJustTaps Sales Team
Outstanding service and GREAT valve
Outstanding service and GREAT valve. I would highly recommend these guys and gals. Highly HIGHLY recommend them. As a Gas engineer and plumber I WILL be using them again and again. I did say I would use them again. So grateful i did. Exceptional service AGAIN and at low price with great quality products. Don't need to look else where.
August 1, 2025
Unprompted review
Reply from NotJustTaps
Thank you so much for your kind words. We are so pleased to hear that you are happy wth your purchase and our level of customer service. Your feedback is greatly valued and we look forward to being of service again in the future.
Kind regards
NotJustTaps Sales Team
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Gemma at customer service was excellent
I spoke to Gemma at customer service. She was polite, professional and extremely helpful. She was very knowledgeable of the products they sold and was very patient to ensure I was ordering the correct product...
Wish there were more employees like her.
Thank you
August 4, 2025
Unprompted review
Reply from NotJustTaps
Thank you for your lovely feedback. We are so glad that Gemma was able to help you with your requirements and point you in the right direction.
We look forward to being of service again.
Kind regards
NotJustTaps Sales Team
Fantastic replacement part from NJT.
Fantastic replacement part from NJT.
Very easy to order, part arrived after a few days.
Very prompt and great service.
July 17, 2025
Unprompted review
Reply from NotJustTaps
Thanks for leaving us a review, Andy. We hope to be of service again in the future.
NotJustTaps Sales Team
Good company to deal with
Good range of products and high quality. Company keeps you informed re delivery and of any delays.
June 4, 2025
Unprompted review
Reply from NotJustTaps
Thank you for taking the time to leave us a review and we hope to be of service again in the future.
NotJustTaps
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