I ordered an amended version of a product from one I had ordered previously, but their subsequent email had details of my first order, not the amended one. When I queried this I was told it could not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having used not on the high street a lot,living in rural Wales, it is my first platform choice for gifts.I found exactly what I wanted,even engraved,gift wrapped,and special delivery. During the purch... See more
Awful customer service! You are quite good at sending, money off emails and notes etc for promotions, but when I need to contact, no email getting through, and I’ve tried x4 now. Please can you... See more
Company replied
Not one, but two deliveries that have turned up without any notification and now I have to do the chasing. PLEASE don't think it's "the Seller's" responsibility as products are bought through your we... See more
Company replied
Company details
Written by the company
Our purpose is to connect the best small creative businesses with the world!
Contact info
United Kingdom
- info@notonthehighstreet.com
- www.notonthehighstreet.com
2.6
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
Terrible customer service, incorrect shipping notification. Overall it is my last purchase via this site.
January 23, 2026
Unprompted review
Reply from Not On The High Street
Dear Wendy,
Thank you for leaving a review. We're very sorry to hear about your experience.
If you haven't already, please could you email us at info@notonthehighstreet.com and provide us with your order details allowing us to review if your enquiry was addressed appropriately or if there is anything else we can do.
Kind Regards,
Customer Service
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The representative was diligent…
The representative was extremely diligent and understood exactly what had happened and made sure that she messaged the seller too and helped ease the issue. It was all resolved. Thank you
January 21, 2026
Unprompted review
Reply from Not On The High Street
Thanks for your great review, Michelle. We really appreciate it.
It's brilliant to hear the team jumped in and helped get everything sorted for you so quickly!
All the best,
Customer Service
This company lacks good customer…
This company lacks good customer service and find it hard to sort out issues when they go wrong. They promise to give you updates but never do. Be very careful when ordering from them as items never arrive on agreed date and spoils birthday surprises.
January 16, 2026
Unprompted review
Reply from Not On The High Street
Dear Graham,
Thank you for taking the time to leave a review and we're sorry to hear that you are unhappy with your experience.
We completely understand that you've been let down and our Customer Service team are on hand to help.
We'll contact you directly via email to help in getting this resolved.
Best wishes,
Customer Service
Unbelievably helpful
They sorted out a problem I had very promptly. Would recommend them highly
January 20, 2026
Unprompted review
Reply from Not On The High Street
We're so glad we could help!
Thank you for your brilliant review.
All the best,
Customer Service
Pebble picture
Received my item within the timescale quoted - packed really well and very impressed with the quality 👍. Was a pebble picture only criticism perhaps a little expensive for the size. (Didn’t check the size ).
January 20, 2026
Unprompted review
Reply from Not On The High Street
Thank you for leaving a great review, Susan! We're so glad to hear that you're happy with your order.
All the best,
Customer Service
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Shipping Delays
Seller kept putting delivery back by a few days each time, so decided to cancel the order. Dealt with efficiently by Alexandra in customer services so a good result.
January 20, 2026
Unprompted review
Reply from Not On The High Street
Hello Mark,
We’re sorry to hear about the delivery setbacks, but we’re glad Alexandra was able to step in and resolve everything for you quickly. Thank you for sharing your experience. We will be sure to let her know about your great feedback.
All the best
Customer Service
Reply from Not On The High Street
Hello Surjit,
Thank you for leaving us a great review.
We're really glad that we could help!
All the best,
Customer Service
Your choice of different products
Your choice of different products. Easy to use website.
January 19, 2026
Unprompted review
Reply from Not On The High Street
Thanks for taking the time to leave your review, Mrs D Jones! We're so happy to hear that you love our products as much as we do.
Best wishes,
Customer Service
Fantastic service from James
Fantastic service from James! I ordered something and checked out as a guest and wasn't able to access it to approve. James sent it to me and it was all sorted, no problem. Very grateful, appreciate it!
Thank you!
January 16, 2026
Unprompted review
Reply from Not On The High Street
We really appreciate your feedback, Jane!
It’s great to know James provided the support you needed to get everything approved. We’ll pass on your thanks to him.
All the best
Customer Service
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Item was never dispatched and they did…
Item was never dispatched and they did nothing about it, had to raise a charge back dispute.
A message for the company: instead of replying on here, reply to the support emails
January 5, 2026
Unprompted review
Reply from Not On The High Street
Thank you for taking the time to share your experience. We're sorry you were let down.
We're always looking for ways to improve so we'll take a look into this further. If there is anything we can help with in the meantime, or if you have any further feedback, please always let us know via email - info@notonthehighstreet.com.
All the best,
Customer Service
I placed an order for a memorial box…
I placed an order for a memorial box and paid for express delivery which was 24 hours.
It took 24 hours for the seller to confirm that they received the order and then in the next 24 hours there was no further update.
I contacted the selller and on the positive side this was resolved within a few hours.
January 14, 2026
Unprompted review
Reply from Not On The High Street
Thank you for taking the time to share your experience, Kat. We're pleased to hear this was resolved efficiently.
Best wishes,
Customer Service
Satisfaction with the company
My query was dealt with and immediately.
January 14, 2026
Unprompted review
Reply from Not On The High Street
Hello Eleanor,
Thank you for leaving us a great review.
We're really glad that we could help!
All the best,
Customer Service
Excellent customer service
Although the original item was not quite perfect, both Not On The High Street and Dust and things dealt with the problem promptly and efficiently. The personal service from Dust and things especially was excellent and follow up from Not on the High Street was reassuring
January 9, 2026
Unprompted review
Reply from Not On The High Street
Hello Maureen,
What lovely feedback! Thank you for taking the time to share your experience.
All the best,
Customer Service
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Fabulous company to deal with
Fabulous company to deal with, it’s an absolute pleasure doing business with you.
January 9, 2026
Unprompted review
Reply from Not On The High Street
Your review is a delight to read, it's made our day! Thank you so much, Jane!
Best wishes,
Customer Service
Brought a present
Brought a present, it never arrived, unable to message sellar, not able to be refunded so therefore I feel conned
January 12, 2026
Unprompted review
Reply from Not On The High Street
Hello there,
Thanks for taking the time to leave your feedback. We are very sorry to hear that your order hasn't arrived.
If you could send us an email confirming your delivery address to info@notonthehighstreet.com, including your order number, our customer service team will look into this for you.
Kind Regards,
Customer Service
FOREST AND CO. STAY AWAY
I ordered 2 scarves from one of their sellers, Forest and Co. 4 turned up, all the wrong colour. Of course they took payment for 4 scarves even though I only ordered 2.
Promised to refund but we are now well into the New Year and nothing has been refunded.
I will file a claim in the small claims court as I’m fed up with being ripped off by companies.
FOREST AND CO. Remember the name
December 19, 2025
Unprompted review
Reply from Not On The High Street
Dear Ms Gill,
Thank you for leaving us feedback. We're sorry you've had this experience.
Having looked into this, we can see this has now been resolved via our customer service team.
Best wishes,
Customer Service
Reply from Not On The High Street
Thanks for leaving a review, Irene.
We're happy we could help!
All the best
Customer Service
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Did NOT receive item
Apparently my address did not fill out properly on the order so they sent it anyway with the town and post code ! I didn’t receive the item and more were they very helpful on my refund! Usually if your address is incomplete it won’t let you submit!WILL NOT ORDER ANYTHING AGAIN!!!!!
December 13, 2025
Unprompted review
Reply from Not On The High Street
Dear Traci,
Thank you for leaving a review. We're very sorry to hear about your experience.
Please could you email us at info@notonthehighstreet.com and provide us with your order details, allowing us to review if your enquiry was addressed appropriately or if there is anything else we can do.
Kind Regards,
Customer Service
Great customer care
Great service from James who attend to my needs and resolve them promptly..
January 7, 2026
Unprompted review
Reply from Not On The High Street
Thanks for taking the time to leave a review, Marco!
We're really glad that James could help, and we'll pass on your kind words.
All the best,
Customer Service
Usually excellent service but very…
Usually excellent service but very disappointed this time. Ordered for Christmas and no delivery nearly one month later. No explanation or contact and unable to contact the seller or rather, no response from seller after three emails.
January 7, 2026
Unprompted review
Reply from Not On The High Street
Dear Debbie,
Thank you for leaving us feedback. We're sorry you've had this experience.
Having looked into this, we can see this has now been resolved via our Customer Service team.
Best wishes,
Customer Service
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