Staff are super friendly and extremely helpful. There was a slight system issue as I have a new last name due to marriage and it wouldn't link to my previous profile which a work around was sorted fas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I learned about the company through my credit score and applied online, but I couldn't finish. I called and was assisted by the most dedicated person I've ever met, her name was Mae. We talked for a... See more
Company replied
Second time using NOW Finance. Simple process, hassle free. Approved within one day. Darryl was great with communication and making the process very simple and easy. Money was released instantly to de... See more
Company replied
NOW Finance has been both patient and amazing in helping me secure and settle previous loans. The brokers I have dealt with have been super friendly and helpful. Would absolutely recommend their servi... See more
Company replied
Company details
About NOW Finance
Written by the company
Personalised Lending Made Simple
NOW Finance is an Australian-owned non-bank lender helping Australians access simple, transparent finance. We offer competitive personal loans and car loans in Australia with flexible terms to support your goals.
Whether you’re buying a car, consolidating debt, renovating your home, or covering major expenses, our loans are designed to work around your life.
Check your personalised quote online in minutes without impacting your credit score, then complete your application quickly and securely.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
Personal & Car Loans made simple
Written by the company
- NOW Finance offers flexible personal loans and car loans designed to make borrowing straightforward.
- Personal Loans: Enjoy fixed rates, flexible repayments, and no fees ever, so you always know exactly what you're paying.
- Car Loans: Finance your next vehicle with clear upfront pricing, flexible loan terms and no ongoing or early repayment fees.
- Check your personalised quote online in minutes and easily complete your online application straight from your phone.
- Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
A faster way to apply for a loan
Applying for a personal or car loan with NOW Finance is quick and straightforward:
- Check your personalised quote online
- Complete your application in minutes
- Manage everything digitally
From quote to conditional approval, the process is simple and convenient.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
Contact info
PO Box 24313, Melbourne VIC 3000PO Box 24313, Melbourne VIC , 3000, Melbourne, Australia
- 1300 275 669
- customerservice@nowfinance.com.au
- www.nowfinance.com.au
Award-winning Personal & Car Loans
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NOW Finance
Hi Blake, thanks for your 5-star rating and noting the great service provided. We're glad the process was smooth and met your expectations.
Great experience overall!
The process was easy to follow and each step was straightforward. Everything was explained clearly and I felt confident throughout the application. I'd definitely recommend this service to anyone looking for a simple hassle-free loan experience.
January 29, 2026
Reply from NOW Finance
Hi Rochelle, thank you for your review. We are glad you found the process easy to follow and the steps straightforward, helping you feel confident throughout your loan application. We appreciate your recommendation and look forward to assisting you again.
Reply from NOW Finance
Hi Anthony, Thank you for your review and feedback on our staff, who always endeavor to make the process as easy as possible.
Very easy to deal with
Very easy to deal with and application process very easy to navigate and very helpful staff.
February 4, 2026
Reply from NOW Finance
Thank you for your 5-star review. We're glad you found the application process very easy to navigate and our staff helpful throughout.
People are nice and everything it just…
People are nice and everything it just nice and simple
February 4, 2026
Reply from NOW Finance
Hi Amantta, thank you for your feedback. We're delighted to hear that our team made your experience pleasant and that you found our service straightforward and easy to use.
Such a great experience
Such a great experience - easy, fast, fair rates and super friendly customer support. Literally 10/10.
February 3, 2026
Reply from NOW Finance
Hi Jonathan, thanks for sharing your experience. We're glad you found the process easy and fast, and our customer support friendly. We appreciate your 5-star rating and your feedback means a lot to us.
Very efficient and quick turn around
Very efficient and quick turn around. Also, very reasonable rates. Highly recommend.
January 28, 2026
Reply from NOW Finance
Hi Dorian, thanks for your positive review. We're glad the quick turnaround and reasonable rates met your expectations. We appreciate your recommendation and look forward to assisting you again.
Reply from NOW Finance
Hi Nicole, thank you for your review. We’re glad to hear the process was quick and easy for you. Your positive feedback means a lot to us.
A company grows when it has employees who are committed to the product it sells.
I learned about the company through my credit score and applied online, but I couldn't finish. I called and was assisted by the most dedicated person I've ever met, her name was Mae.
We talked for a week, and every time I had any difficulty in the process, she was by my side, so I want to say thank you so much because you made all the difference in my entire process. From 0 to 10, you deserve a 10. Thank you so much.
January 27, 2026
Reply from NOW Finance
Hi Mariluce, thank you for recognising Mae's support throughout your application process. We're pleased she made a difference and assisted you every step of the way. Your five-star rating is very much appreciated.
Reply from NOW Finance
Thank you for your feedback. We’re glad to hear our fast and friendly service met your expectations. Thank you for taking the time to leave a review.
Amazing consistent communication…
Amazing consistent communication throughout the entire process
January 23, 2026
Reply from NOW Finance
Hi Dwayne, thank you for your feedback. We're glad to hear you appreciated the amazing consistent communication throughout the entire process. Your 5-star rating means a lot to us.
Issa is the best
Issa is the best.
Goes above and beyond, and has excellent customer service.
January 22, 2026
Reply from NOW Finance
Jean-Daniel, thank you for your kind words about Issa. We're glad to hear Issa went above and beyond with excellent customer service. Your positive feedback means a lot to us.
Very good customer service with going…
Very good customer service with going through the whole process.
January 22, 2026
Reply from NOW Finance
Hi Brendan, thank you for your 5-star rating and for highlighting the excellent customer service you experienced throughout the whole process.
Had extremely great service maria was a…
Had extremely great service maria was a pleasure to deal with ,nothing was a issue
January 22, 2026
Reply from NOW Finance
Hi Patrick, thanks for your review. I'm glad to hear Maria made the process easy and was a pleasure to deal with. We appreciate your 4-star rating.
Staff was very helpful the whole…
Staff was very helpful the whole process was very easy, would recommend
January 22, 2026
Reply from NOW Finance
Hi Kenneth, thanks for your review and recommendation. I’m glad to hear our staff was helpful and the process felt easy. We appreciate your 4-star rating,
Very easy to deal with and same loan specialist throughout
January 20, 2026
Reply from NOW Finance
Hi Emily, thank you for taking the time to share your feedback. We appreciated you noting that having the same loan specialist throughout made the process easy. We aim to maintain this consistent level of service for all our clients.
The people I spoke to was so friendly…
The people I spoke to was so friendly and helpful and very prompt to assist me and my needs
January 20, 2026
Reply from NOW Finance
Hi Melanie, thank you for your feedback. We are pleased to hear that the people you spoke with were so friendly and helpful. We appreciate you noting how prompt our team was in assisting with your needs.
Reply from NOW Finance
Kym, thank you for taking the time to share your positive feedback. We are pleased you found our people easy to deal with and the application process quick.
Kept up-to-date
Very helpful customer service. Easy to navigate website when applying for the loan. Kept up-to-date via email, sms and phone calls on every step of the processing
January 14, 2026
Reply from NOW Finance
Hi Alex, thank you for your positive feedback. We are pleased you found our website easy to navigate during the loan application process. We also appreciate you commenting our proactive communications at every step.
They were professional and helpful at…
They were professional and helpful at all levels of their service
January 13, 2026
Reply from NOW Finance
Duane, thank you for taking the time to share your experience and for your 5-star rating. We are pleased to hear you found our team professional and helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.