NPS Law Reviews 

I’m writing this review following the completion of my conveyancing, and I truly feel lucky to have had NPS Law supporting me through what can be a stressful process.
My solicitors, Mr. Yusaf Shah and Mr. Saqib Aqeel, were outstanding from start to finish. Their professionalism, expertise, and clear communication made the entire experience smooth and reassuring. They were always responsive, kept me fully informed at every stage, and gave me complete confidence that everything was progressing as it should.
I can’t thank them enough for their hard work and dedication. I would highly recommend them to anyone buying or selling a property and would not hesitate to use their services in future.

Finally approaching the end of my conveyancing process which has been a protracted one owing to complex leasehold issues. I have received a gold standard customer service from Safa Hussain and Shannon Toal in respect of my own property sale, especially when I have required reassurance and support throughout the process! I know they've really worked hard to achieve the result! Senior conveyancer Lindsay Gregory has been excellent throughout my property purchase, taking due care and attention in explaining the process of purchasing my property and helping me with the interpretation of all the rather confusing legal terminology! Without hesitation I recommend their service and professionalism.

I couldn't fault the professional & supportive service provided by Margaret Dundas & Nicola both in terms of timescale & responsiveness. Queries were speedily & efficiently replied to by telephone & by e-mail & the on-line update facility provided a timely review of progress.

They have constantly created new costs from the original costs . Seriously don't use them, it feels like they offer a reasonable quote then spend the rest of their time working out ways to extract more money from you.
I have had two "contacts" already and they effectively did nothing for the first 5 weeks other than change my contact.

Where do I start.
Me and my partner recently bought a house and needed a solicitor.
We found Nps online and we were assigned Helen James.
I was nervous about all of the house buying situation with so much paperwork's and emails.
Helen was a god send.
She was patient and explained everything in such a way that it made us feel like everything was ok.
She is a true professional and very personable, thank you Helen you are a absolute gem in you're profession. We are truly happy in our new home

Solihull branch - very similar experience to the review of 28 November 2025. Not responding to emails, communication promised when chivvied, but then not followed up - whole process dragged on for best part of 6 months with no chain involved in the conveyancing and some issues raised at the last minute that should have been flagged up earlier. We were advised by Green & Co (who were otherwise excellent) that they were their ‘in house’ legal option though we were free to go elsewhere. We wrongly assumed this would expedite the whole administrative process. Would not use again. No formal contract other than a letter of engagement so had no measures to use against them e.g. expect a reply within one working day etc. Communication within the office seemed absent.

Margaret Dundas and Nicola Oram made this the most stress free experience ever. They kept me fully updated and always called or emailed back whenever I contacted them. They got the sale through in under 10 Weeks to guarantee we would be in our new home for Christmas!
I can not recommend them enough, I’m honestly so happy I chose this company for the conveyancing. Thank you!!!!

Recommended from green and co I've told them my concerns about nps law absolutely rubbish never replied to phone calls or emails unless I kept calling them and threatened to go to the office i literally had to chase everything

We had Helen James deal with conveyancing for our house sale.
Helen has been the most efficient, speedy and friendly solicitor we have ever used on our multiple house moves over the last 10 years.
I have never known a solicitor to be so available, speedy and always friendly and very effective in her dealings, the price quoted, did not alter, no matter how many times she spoke to us or sent correspondence for us.
I can honestly highly recommend Helen James to anyone. Amazing

Just completed my house buying process, nefisa is very cooperative and complete my process on time. Good service I will recommend NPS law solicitors

I worked with Hamza and Sofia Ahmad to complete the sale of my property at auction, they were fantastic, communication was perfect and I cannot recommend them highly enough.

The Most Terrible service by Zouhra Sharif and NPS Law. Where do I start. Having been a first time buyer, Zouhra Sharif has been most unhelpful, unsupportive and rude.

I was recommended by Goto conveyancing for them to complete the sale of my first property.

Zouhra has no direct dial, does not return phone calls, and does not respond to emails.

In fact, apparently my emails had been accidentally deleted - professional? Only replying to me when I was sending my third email questioning the funds on my account.

Zouhra also does not keep up to date with comms or work you upload onto their conveyancing portal. I had no direct communication with her during my experience with her, despite the office telling me she would return phone calls in due course.

She emailed requesting payment onto the account, and that was it. She only finally replied to me once I had chosen to go with another solicitor in light of the fact that the firm had no SRA accredited solicitors and therefore were struggling to work alongside mortgage lenders.

This is worrying, and had I known this, would not of instructed them in the first place.

I fear they refused to keep in contact with me, while their application to work with Skiptons was pending, hoping they could push this through in time for me not to notice things were moving slowly. It was my mortgage broker who finally told me the issues they had in house, not from Zouhra herself.

I then made the decision to move to another Solicitor who have been most helpful.

Zouhra also then quibbled over a £6 payment I supposedly owed them, despite never replying, updating or supporting with the conveyancing process, as a first time buyer. She had also misinformed me that I was in credit - and then came back to me to suggest I owed them £6, further displaying her incompetence.

I am really disappointed and would avoid at all costs.

Particularly Zouhra herself, who has put a stain on my experience as a first time buyer. I have kept all my ignored emails and evidence to formulate a formal complaint with Goto conveyancing.

They should never have been recommended.

Very happy with the service so far. We are regularly updated with the progress of our sale and purchase
Prompt replies to questions
Would recommend thank you

Our experience was solely with Margaret Dundas who is a Conveyancing Consultant with NPS. Margaret went above and beyond for my partner and me and at every stage of our leasehold flat purchase she kept things moving satisfactorily. Despite an incredibly high workload which was exacerbated by a some very trying and unforeseen circumastances on Margaret's firm's side she worked with us to keep us up to date and complete the purchase in exactly 4 months. Margaret made herself available via phone, email and text and every request and question from our side was answered. Margaret's tenured experience in the industry is incredibly valuable and she was able to pivot to cope with different situations throughout - nothing went overlooked especially with regards to our leasehold queries and we were content that there would be no surprises on move-in day. We are very grateful to Margaret (and Nicola) for their support and work in getting us into our first home. If she's still with NPS when we next come to buy a property, we'd have no hesitations in reaching out to her again. Thanks a mil Margaret!

The process started smoothly, but completion day was unnecessarily stressful. Once NPS had the funds, it seemed they’d forgot who their client was. Lindsey’s tone was abrupt and lacked empathy during a very challenging move. Despite our buyers not moving in for two weeks, we were pressured to vacate immediately without flexibility or clear guidance.
After Lindsey abruptly ended the phone call, her colleague called back and provided guidance on “reasonable amount of time” - if the chain is fluid and no direct financial/inconvenience to our buyers, usually end of the day 5pm is accepted, despite tight contractual terms.
If this was advised before hand, with a more proactive, collaborative, professional and considerate approach would have made all the difference during those last few hours. Unfortunately, we wouldn’t recommend based on this final experience.

Our solicitor through NPS law was/is Terry Mills. He has been absolutely outstanding in his field in every way possible! He is professional, understanding, kind,patient and his communication skills are excellent 👏. We can rest assured knowing if we need to email terry with any questions or worries, we get a reply straight away! We have NEVER been kept in the dark and never had to chase for updates! I honestly cannot praise him enough. We have been incredibly lucky to have Terry and NPS law.!! We will always be forever thankful and never forget you ❤️.
I recommend NPS, especially Terry to anyone and everyone.

worst experience with nicola phillips in my life. i would not even give her 1*.
All started back in 2016 when she failed to pick up on errors in our Wills. When my husband died last year and his Will was needed for probate her negligence became apparent. It was extremely distressing for me and my family. I have had several people share their experiences with her with me .... all negative.

Had a very bad experience. There were lots of delays, some mistakes, but mostly there was really poor communication: once I couldn't get through for a week, even to leave a message, and had to contact the SRA to see if Nicola was still in business. Then 10 days before crucial due completion date I was charged last-minute extra fees, which doubled the estimate! Nicola's paralegal assistant in particular did pull out the stops in last week to try to get to completion, but the rest of the 8 months the delays and poor communication made a difficult move much more stressful, not feeling I could rely on my solicitor. Definitely not in line with the promises on the website! Sadly Nicola didn't seem aware of the issues with her performance.

Thank you to Nicola for a great service! I have used Nicola now (& also in the past) to deal with the title on my deeds and took all the restrictions off for me. Very grateful for all your help & support.

Kevin was amazing from start to finish, he was very quick in getting back to us and communicated with us every step of the way.

Only 1 issue we had was when Kevin was on leave, if I called or emailed for an update nobody got back to me after being told a few times they would - however as soon as Kevin was back he updated me straight away as to where we were in the process.