NPS Solovair Reviews 

The customer service is honestly top on the 36 years ive been on this planet. Love the boots os tk why I came back in the first place. Very friendly, very easy, very helpful.

I recently had an issue with my Solovair boots, and from the moment I contacted customer service, Viv went above and beyond to help. Her response was incredibly fast, detailed, and understanding. She clearly explained the situation, and resolved it quickly.

I’ve worn Doc Martens for years but had decided to switch to Solovair. This experience has confirmed that choice—both for the outstanding quality of the footwear and for the exceptional customer care. It’s reassuring to know that in the rare case something does go wrong, Solovair will handle it with professionalism and genuine care.

Thank you, Viv—you’ve earned a loyal customer!

I bought a pair of Solovairs last November and I've worn them almost daily. I wear them to work, clubbing etc and they're incredibly comfortable, easily my favourite shoes. Recently I noticed a small break in the soles and contacted them to ask if they'd be able to repair them, got a reply in under 10 minutes saying they don't have the ability to repair them, but they would send me a replacement pair free of charge. Within the hour I got a shipping notification. Unreal customer service. I already recommend them to everyone, but I'll be even more enthusiastic now!

I had purchased a pair of 8-eye Derby boots last year and had unfortunately encountered a defect with them.

I had raised this with Solovair’s customer service team and was very grateful for the speedy response time and resolution reached!

A special shoutout to Viv who provided this excellent service!

Super easy and quick customer service. Amazing boots. Thanks viv.

Solovair makes high-quality shoes and boots with a unique appeal rooted in its peculiar history. The customer service helps you in every aspect of the purchasing process, contributing to making it a easy and enjoyable experience.

Very professional service and so much knowledge of the variety of shoes, boots etc

A pleasure to shop there and Definately a future returning customer

Viv was so informative and supportive, thankyou…

Amazing customer service! I selected the wrong size misunderstanding the measurements and sizing chart. An exchange was made swiftly. These boots are of incredible quality and craftsmanship.Thank you! I will put some mileage on this pair and will soon buy another pair.

Recently got my pair of Solovair stolen. The staff really helped me out and very sympathetic. Gave me free shipping and made my new pair of shoes, more affordable.
Thank you!

I ordered a pair of Black greasy 8 eye derby boots with some insoles on 26/01/25, only had them 6 months ish. (And spent just under £300)

Solovair reached out to me and swiftly offered to ship my pair of shoes back to their warehouse. Less than a week later they’ve shipped me a new replacement pair of boots. Keeping in touch with the team has been great and I’m really relieved to have it sorted as I’d gotten myself stressed over the situation.
Looking forward for my new pair showing up, and thanks again for the help it’s been appreciated

I had a similar issue to one I have seen described a few times elsewhere. I sent photos of the boots and then phoned customer service.

To be honest, I was a little apprehensive about the 'complaints process'. I had read some reviews about NPS customer service either being unhelpful or unresponsive. In the end, my personal experience was great. The lady on the phone was friendly and professional and solved the issue immediately. I was impressed and delighted to have my faith restored. I genuinely want to buy more NPS products and a poor outcome in this case would have been very disappointing.

I do think it would be better in the long run if the company found a technical solution to a problem that seems to occur with certain boots - but what do I know about the art of shoemaking? I do know something about customer service and in my experience, in this case, the company deserves the full five stars. Sincere thank you to NPS customer service. - GS

I contacted their customer services to get an update on new stock due to arrive on their website. The customer service representative Viv was extremely friendly, knowledgeable and went up and beyond to help me. A great overall experience and great customer service given. Will definately shop there again.

I was looking for a signature shoe, and I have found a great Company which makes amazing and iconic products. These shoes are unbelievably comfortable, greatly made, and so cool! The customer service is fast, caring, loving, pleasant, and helpful. The best!

Had an issue with a pair of boots and they not only responded quickly but sent me a free replacement. Genuinely impressed and happy to shop with them again.

I wanted to support a UK company after Doc Martens moved most of its manufacturing to the far east and became owned by a venture capital company. Unfortunately with two out my three pairs of boots splitting between the welt and sole after a little over a year, I’ll be trying some different companies, maybe Lanx. Solovair support just recommended a few repair companies (the boot repair company were good with the first pair costing me around £80 with postage), but that doesn’t really sort a quality control issue at manufacturer.

, I have had 4 pairs of solovair boots, I used to wear docs when they were good from the eighties ,i Was recommended solovair after DM failures , first solovairs approx 8 years ago lasted 3 years second pair 2 years ,third pair 1 year last pair 6 months , I have fixed them up with e6000 flexible glue with leather patches in each case to extend life . they always split along seam and also generally leather cracks despite regular polishing

I bought a pair of Gaucho crazy horse 8 eye boot with the shearling lining. The boots are well made and nice finish, however there is too much flex in the tongue and it doesn’t seem stitched in high enough. End result is, no matter how tight you tie them the tongue ends up folding into the boot making them uncomfortable after half and hour. This would not be a problem with the dealer style pull on boot. Just the lace up version. Waste of £200 and they are unwearable.

The boots and shoes are overall great. And the customer support is even better. They are nice and friendly and help you with any questions that you have(Thank you, Lee from Solovair;-)
I have two pairs of shoes and in the next time i will buy a third pair.I can definetely recommend Solovair and their support. 5*

I visited the factory shop to buy a pair of Gibson shoes, wanting to check the sizing and leather options before buying. I ended up with the Gibson in Oxblood leather, although several of the other options were nice.

Measuring with a Start-Rite shoe guage at home, my larger foot is about a size 8.2 and the middle of width G. I ended up with a size 9 Solovair, where I usually wear size 8-8.5 in Clark's.

These are very nice shoes, which should be long lasting and properly repairable.