I called NRG, and Stefan answered. He’s such a nice, attentive, and kind young man. We had a good conversation, and he helped me sort out my invoices. Very professional service
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I am a new customer with the company, and my first phone interaction with you was fantastic. The person who assisted me was not only very kind and patient but also proactive and effective at resolvi... See more
Company replied
I had a wonderful experience with Freja from NRGi. She was incredibly helpful, polite, and patient throughout our entire interaction. Freja took the time to explain everything clearly and made sure al... See more
Company replied
I spoke with Maria on the phone without having any clue about the company, the programs, or the payments. My landlord just told me to call. Maria was incredibly patient with me, explained everything... See more
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Company details
About NRGi
Written by the company
Om os
NRGi er en landsdækkende energi- og rådgivningskoncern.
Vi er også et forbrugerejet andelsselskab, der er ejet af 230.000 andelshavere og består af 1.600 engagerede medarbejdere, som med både viden og hænder bidrager til et grønnere og et mere velfungerende Danmark - på kort og på lang sigt.
Hvert år investerer vi i vores fælles elnet, og i vindmølle- og solcelleparker, så vi kan sikre, at vi har et velfungerende samfund, der er baseret på energi fra vedvarende energikilder.
Til glæde for alle os, der er her i dag, og alle dem, der skal tage over efter os.
Sådan kan vi hjælpe dig
- Elaftale: Vælg en elaftale, der giver dig ro i maven. Uanset om du vil følge elprisen time for time eller foretrækker at betale en fast pris for strøm.
- Ladeboks: Vil du forvandle kWh om til kilometer? Køb eller lej en ladeboks hos os. Vi klarer installationen for dig.
- Varmepumpe: Overvejer du en varmepumpe? Vi hjælper dig trygt gennem hele processen, så du får den helt rigtige løsning til dit hjem.
- Boligens rapporter: Skal du sælge din bolig? Lad os stå for tilstandsrapport, energimærke og el-rapport, så du trygt kan få solgt dit hus.
- Køberrådgivning: Lever drømmehuset op til forventningerne? Få en uvildig fagekspert til at gennemgå huset for muligheder og udfordringer, inden du køber.
- Energi- og boligplan: Få en gennemgang af dit hjem fra kælder til kvist og få en konkret handlingsplan for energioptimering og vedligeholdelse af dit hjem.
Skal vi hjælpe din virksomhed?
Vi hjælper naturligvis også virksomheder med at spare både CO2, kWh og kroner.
Skal vi hjælpe din virksomhed med at få en skræddersyet elaftale eller identificere og realisere energibesparende projekter? Vores erfarne rådgivere er klar til at hjælpe dig.
Så lad os tage en uforpligtende snak om, hvordan vi kan hjælpe din virksomhed.
Written by the company
Contact info
Dusager 22, 8200, Århus N, Denmark
- 7011 4500
- www.nrgi.dk
Skal vi hjælpe dig?
4.8
Excellent
11K reviews
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Reply from NRGi
Hi Yakub, Thank you very much for your review – we truly appreciate it. At NRGi, our customers are our top priority, and your experience with one of my skilled colleagues reflects that.
Kind regards, Signe, NRGi
The real customer service
Great service, one of places where you truly feel like a customer!
January 13, 2026
Unprompted review
Reply from NRGi
Hi Jakub,
Thank you so much for your great review – we truly appreciate it. At NRGi, our customers are always our top priority, so it means a lot to hear that you felt well taken care of and genuinely treated as a valued customer.
We’re delighted that you had such a positive experience with our service.
Wishing you a great day.
Best regards, Maria, NRGi
Very good in English
Had a conversation in English, very professional, very good customer service, really appreciate it, thank you so much for helping me as a new customer & new to Denmark
December 23, 2025
Unprompted review
Reply from NRGi
Hi Mayureshan, Thank you so much for your kind words! We’re really glad we could assist you and make your experience as a new customer in Denmark a positive one. If you need any further help or have questions, please don’t hesitate to reach out.
Best regards, Signe, NRGi
awesome service
awesome service, so unbelievable friendly and always welcoming until everything gets fixed! I‘ll always recommend this experience to others :)
December 16, 2025
Unprompted review
Reply from NRGi
Hi Thorsten,
Thank you so much for your wonderful review.
We’re really happy to hear that you’ve experienced such friendly and welcoming service, and that our team supported you all the way until everything was resolved.
Your recommendation means a lot to us.
Wishing you a great day.
Kind regards,
Maria, NRGi
Very professional and kind service
Very professional and kind service. Lisbeth is the person you want to connect when reaching out to the company with any kind of problem.
December 15, 2025
Unprompted review
Reply from NRGi
Hi Maciej, Thank you so much for your wonderful review – we truly appreciate it. At NRGi, we strive to provide the best possible service for our customers and keep in mind that everyone is different – that’s why we listen to each customer’s individual needs to find the best solution. I’m delighted to hear that you had a great experience with one of my skilled colleagues. Thank you so much for the 5 stars – Lisbeth deserves them.
Wishing you a great day.
Best regards, Signe, NRGi
Great support with my billing issue
I recently contacted customer service because I was confused about my bill, and the representative who assisted me was extremely helpful. She was calm, patient, and clearly explained everything I needed to know. Their support made the whole process much easier, and I truly appreciate the excellent service I received.
December 11, 2025
Unprompted review
Reply from NRGi
Hi Sajani,
Thank you so much for sharing your experience with us.
I’m truly glad to hear that our representative was able to assist you with your billing issue in a calm and patient way, and that the explanation made the process easier for you. Providing clear and helpful support is exactly the kind of customer service we always strive for.
Wishing you a wonderful day.
Best regards,
Maria, NRGi
statisfy
I called nrgi, and your employee was a very nice and patient man. He explained everything to me , and solved all my questions.
December 3, 2025
Unprompted review
Reply from NRGi
Hi Na Yu, Thank you very much for your review and the 5 stars – they mean a lot to us. At NRGi, customer service is our top priority. It is important to us that we guide our customers, listen to them, and find the right solutions together.
Wishing you a great day.
Best regards, Signe, NRGi
The customer service was really helpful…
The customer service was really helpful :)
December 2, 2025
Unprompted review
Reply from NRGi
Hi Dragos,
Thank you so much for your great review and the 5 stars – we truly appreciate it.
I’m glad to hear that our customer service was really helpful. Providing clear and supportive assistance is exactly the experience we want all our customers to have.
Wishing you a wonderful day.
Best regards,
Maria, NRGi
Good service
November 26, 2025
Unprompted review
Reply from NRGi
Hej Krists, Tusind tak for din fine anmeldelse og de 5 stjerner - det sætter vi stor pris på. Hos NRGi er vi dedikerede til at sætte vores kunder i centrum, og det glæder mig, at du har oplevet vores service på denne måde. Din oplevelse med en af mine dygtige kolleger er præcis, hvad vi stræber efter.
Du ønskes en god dag
Mvh. Signe, NRGi
Excellent Customer service…
I spoke to Helle in Customer service who was extremely helpful in setting up a new account for me as a UK citizen with inherited property in Denmark
November 26, 2025
Unprompted review
Reply from NRGi
Hi Rob, Thank you very much for your review – we truly appreciate it. At NRGi, our customers are our top priority, and your experience reflects that through one of my skilled colleagues.
Wishing you a great day.
Kind regards, Signe, NRGi
Excellent service
Excellent service. Very helpful, polite and clear guidance.
November 25, 2025
Unprompted review
Reply from NRGi
Hej Yannis, Thank you very much for your review – we truly appreciate it. At NRGi, our customers are our top priority, and your experience reflects the dedication of one of my skilled colleagues.
Wishing you a great day.
Best regards, Signe,NRGi
The wait times were reasonable
The wait times were reasonable. The service was good. Maria did a great job.
November 24, 2025
Unprompted review
Reply from NRGi
Hi Hari, Thank you for taking the time to write this lovely review. At NRGi, we thrive on having happy and satisfied customers, and that’s why your review is truly wonderful to read.
Wishing you a great day.
Best regards, Signe, NRGi
I have been tolk to Markus ( one sweet…
I have been tolk to Markus ( one sweet guy from NRGI call center), he was absolutely professional good, and was so cared about my case, 5 from 5 🌟🌟🌟🌟🌟
November 20, 2025
Unprompted review
Reply from NRGi
Hej Geljfeja, Thank you for your feedback! We’re delighted to hear that Markus provided such excellent service and cared about your case. We’ll make sure your kind words reach him. If there’s anything else we can assist you with, please let us know.
Best regards, Signe, NRGi
Nicklas
Nicklas provided outstanding customer service, helping me resolve all my issues quickly and clearly. He also clarified all my payments, making the experience smooth and stress-free - great service!
November 19, 2025
Unprompted review
Reply from NRGi
Hi, Thank you so much for your wonderful review! We’re delighted to hear that Nicklas was able to assist you quickly and clearly, and that your payments were well explained. We truly appreciate your feedback.
Best regards, Signe, NRGi
I called wanting to start a contract for a new addres
I called wanting to start a new contract with as i am moving to a new address, i got an answer from Tinna, who was very helpful and kind. The process was very fast and straightforward, nothing i can complain about.
November 18, 2025
Unprompted review
Reply from NRGi
Hi Radostin,
Thank you so much for your 5-star review.
We are delighted to hear that Tinna was able to assist you in such a helpful and kind way, and that the process of starting your new contract went smoothly. It means a lot to us that you found everything fast and straightforward - this is exactly the experience we want all of our customers to have.
We look forward to supplying you with electricity in the future.
Best regards,
Maria, NRGi
Great customer support indeed
Stefan was extremely helpful and professional, he helped us on the phone - thank you.
November 12, 2025
Unprompted review
Reply from NRGi
Hi Anna, Thank you for your feedback! We’re delighted to hear that Stefan was able to assist you quickly and professionally. We truly appreciate your comments.
Wishing you a great day.
Best regards, Signe, NRGi"
Reply from NRGi
Hi Yasmen, Thank you so much for your kind words! We’re thrilled to hear you had a fantastic experience with our customer service. Your feedback means a lot to us.
Wishing you a great day!
Best regards, Signe, NRGi
Very easy to talk to and great service
Very easy to talk to and great service. Always very helpful!
October 16, 2025
Unprompted review
Reply from NRGi
Hej Andrew, Thank you so much for your great review and the 5 stars. At NRGi, we truly value our customers, and we’re happy to hear that you had a positive and efficient experience.
Kind regards Signe, NRGi
Viktor ,employee of the month
Viktor made everything easy to fulfil my needs. Excellent, and fast service from him.
October 10, 2025
Unprompted review
Reply from NRGi
Hej Francisco, Thank you for taking the time to write this lovely review. At NRGi, we thrive on happy and satisfied customers, so your review is truly a pleasure to read.
Kind regards Signe, NRGi
A very good and smart conversation
A very good and smart conversation, with a dedicated person that responed straight to what was needet to fullfill my requests.
5/5
October 10, 2025
Unprompted review
Reply from NRGi
Hej Maurice, Thank you for taking the time to write this kind review – we truly appreciate it. At NRGi, we strive to provide the best possible service to our customers, and it’s always rewarding to hear when our efforts are recognized.
Kind regards Signe, NRGi
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