National Tire & Wheel Reviews 772

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping and efficient delivery services, often noting that products arrived much quicker than anticipated. Many consumers also highlight the excellent quality of the products received, frequently mentioning that items were exactly as described and met their expectations. The ease of the ordering process and the helpfulness of customer service representatives are also commonly appreciated. However, some customers also noted issues with the delivery process, specifically mentioning delays and incomplete orders when FedEx was the carrier. A few other people also felt that certain third-party products, such as a lift kit, were of poor quality.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping times,... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality of the items... See more

Order

People report positive experiences with their orders. Many consumers praise the fast shipping, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Product was just as described. Very happy with them right now. Definitely would purchase them again. Shipping was fast. Fedex is really letting ntw down. Their service is terrible. I had a very hard t... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 tires From National and tracking indicated a shipping label was created but there was no movement after a few days. I called and an actual customer service representative answered and reaff... See more

Company replied

Rated 5 out of 5 stars

I’ve been a customer with NTW for about 13 years now, from purchasing square body Chevy parts to items for my newer ram trucks also. Always super fast shipping and the products received were always go... See more

Company replied

Rated 5 out of 5 stars

yall did a great job mounting and balancing my new 34x10.50x17 swamper ltbs!! the only thing i can complain about was shipping but that was fedex......it took a 3 day delivery to get the four tires an... See more

Company replied


Company details

  1. #6 of 8 best companies in Tire Shop
  2. #30 of 75 best companies in Auto Parts Store
  3. #42 of 90 best companies in Car Accessories Store

Written by the company

National Tire & Wheel Off Road Tires Wheels & Accessories for 4x4 Trucks, SUV's and Jeep Vehicles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

772 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

National Tire and Wheel is 100% on…

National Tire and Wheel is 100% on point! I have been scammed by 2 other companies trying to find some very rare tires. After placing my order online I called and spoke with one of their staff and he was very courteous and helpful. My tires were shipped and delivered sooner than expected and at a great price. I would give them 10 stars if that were an option! It's refreshing to finally find a company like Nation Tire and Wheel who still believes in customer service, honesty, and integrity. Exceedingly rare in these times! Completely satisfied!

September 15, 2022
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Reply from National Tire & Wheel

Wow! If I could review a review, I'd give this one 10 stars. Seriously, thanks for the business and we appreciate the review.

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Rated 5 out of 5 stars

Fantastic service

They had what I wanted when others didn't and I had my tires in two days. Fantastic service.

September 7, 2022
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Reply from National Tire & Wheel

Thanks a lot. We appreciate the review and the business. Have a great day.

Rated 5 out of 5 stars

I give 5 stars

I give 5 stars, quick and easy, quick shipping, no hassle. Will purchase again and recommend 100 percent

September 6, 2022
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Reply from National Tire & Wheel

Roberto, Thanks for the review and the business. We appreciate both.

Rated 1 out of 5 stars

Didn't honor their listed price

Didn't honor their listed price, bought a set of tires and rims over the weekend, well below normal market value but assumed they were either being phased out of stock or something else, ended up having my order canceled though, even if the listed price was a mistake, I would expect a business to honor that mistake the same way any consumer who makes a mistake is forced to honor theirs. Got a voicemail confirming the cancelation and they acted as if they did me a favor by giving me a "full refund," even though that's the absolute bare minimum to do in the situation.

September 4, 2022
Unprompted review
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Reply from National Tire & Wheel

Sorry for the comfusion, but we are human and occasionally do make mistakes, which is why we (and every other website) have disclaimers regarding mistakes and misprints.
I'm pretty sure that you really didn't think that you could buy a set of new wheels and tires for $111.92. Once again, sorry for the confusion.

Rated 1 out of 5 stars

Go somewhere else! CHEAP!!!!

If i could leave 0 stars I would. I do not recommend buying tires from here whatsoever. We purchased $2300 for 4 10ply tires just to have them get punctured by a tiny stick going down the road. They do not have any warranty and will not cover if they dont last. (Mind you they have less than 3000 miles on them) We have ran 10ply tires for 10 years and NEVER have had one to puncture. Good luck if you have any trouble, they are useless.

September 9, 2022
Unprompted review
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Reply from National Tire & Wheel

Jackie,
I'm really sorry that you had such bad luck, but there are hardly any light truck tires out there that come with a Road Hazard Warranty unless you purchase one from a company like Route, which you declined at the time of purchase. That is a pretty good sized stick that you ran over but it still might be able to be repaired using a "Boot patch".
Once again, I'm sorry for your loss but blaming the tire and us for you running over something is like you hitting a telephone pole with your truck then blaming the car dealer and the truck manufacturer.

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Rated 5 out of 5 stars

Best tire company to work with hands down!

Wow can’t believe how fast I got my whole set of tires in only a day and a half! Fastest shipping ever! On a full set of Brand new Mickey Thompson Baja boss a/t which I’m in love with so far! Thank you NTW for the amazing business. I’ll be doing business again with you in the future on my other rides.

August 15, 2022
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Reply from National Tire & Wheel

Thanks for the order and the review. We appreciate both.

Rated 5 out of 5 stars

I’ve ordered here several times over…

I’ve ordered here several times over the years. Customer service is always great and the prices are always competitive

August 14, 2022
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Reply from National Tire & Wheel

Doug,
Thanks for the reveiw and the business. We appreciate both.

Rated 5 out of 5 stars

Great product at a great price

Great product at a great price! I was told my products would be delayed, but I was already aware of the supply chain issues. However, my order arrived almost 3 weeks earlier than anticipated! I will not hesitate to shop National Tire and Wheel in the future!

August 9, 2022
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Reply from National Tire & Wheel

Jessie,
Thank you for the order and the review. We appreciate it.

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Rated 5 out of 5 stars

Excellent job

Excellent job, thanks for the help

August 8, 2022
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Reply from National Tire & Wheel

Garrett,
Thanks for the review and the order. We appreciate your business.

Rated 5 out of 5 stars

Excellent service

Excellent service, everything was right on track and they even called to verify my order because I needed to make several of the same type. Super helpful and everything moved as it should.

July 4, 2022
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Reply from National Tire & Wheel

Josie, Thanks for the order and the review. We really appreciate both.

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Rated 5 out of 5 stars

Fast delivery

Fast delivery. Excellent product

July 3, 2022
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Reply from National Tire & Wheel

Jack, we appreciate the business and the review.

Rated 5 out of 5 stars

Service was great

Service was great, they called me to go over my order. Delivery was on time and order was correct.

June 1, 2022
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Reply from National Tire & Wheel

Wayne,
Thanks for the order and the review. We appreciate both.

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Rated 1 out of 5 stars

Worst service

Worst service, slowest shipping time. Never buy tires again from theses guys. This was a cash buy!

May 11, 2022
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Reply from National Tire & Wheel

Chris,
Thanks for another review on the same order. I had sent you a reply after the first one, but maybe you didn't see it. Here is the response that I sent you on your first review:

Chris,
I'm sorry that you are unhappy with our service. With all of the shortages and supply issues that are going on right now, we, unfortunately, sometimes have to ship products from other warehouses besides our own. These tires had to be shipped from the Interco warehouse instead of ours and unfortunately, when we ship from other warehouses, we have no control of the situation and are at their mercy regarding ship times and tracking information. I see that you sent us messages through our after hours chat line on both April 30 and May 3rd. We responded to both of those when we got back to the office but received no reply. I also see that you chatted with one of our salesmen on May 3rd and were told that we we update you on the tracking as soon as we recieved it. I see that you recieved your tires on May 5th. Once again, sorry for the issues and we apologize for the inconvenience.

Rated 5 out of 5 stars

Great Service

My order was processed and ready to ship almost immediately. The parts fit perfectly and have completely changed performance. I'd definitely purchase from National Tire and Wheel again!

May 9, 2022
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Reply from National Tire & Wheel

Stacy, Thank you for the business and the review. We really appreciate both.

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