This place was amazing, but I'm wondering if they went out of business or something. I placed an order on July 27 and have sent 4 emails, 3 contact us messages, a Facebook message, Instagram message,... See more
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Order was done on 2026 January 22. Still not delivered, no contact today is may 2026z Scam page for tracking was provided. Took my money from my gift voucher and also paid for delivery but parcel wa... See more
Horrifically bad experience. Order took so long to get we thought they went out of business. All of our attempts to contact them were ignored. Eventually had American Express reverse the charge in dis... See more
Company replied
I received Nudo olive oil as a gift about 6 years ago, and have been ordering from Nudo Adopt ever since. Their products are excellent, and Georgie, in customer service, has gone above and beyond in a... See more
Company details
Written by the company
Nudo Adopt is a collaboration of Italian, family run artisanal groves which produce premium extra virgin olive oil made using authentic and sustainable methods. When you subscribe through Nudo Adopt you are helping these farmers share their produce around the world, as well as protecting their local communities and land from intensive and destructive modern farming.
Contact info
3.1
Average
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Horrifically bad experience
Horrifically bad experience. Order took so long to get we thought they went out of business. All of our attempts to contact them were ignored. Eventually had American Express reverse the charge in dispute. That's when we finally heard from them. Still engaged in an argument with them. Will never do business with them again. Recommend you don't either as you will likely get caught out having paid, while never receiving your merchandise, with them ultimately likely to enter bankruptcy. Negative 10 stars.
April 26, 2024
Unprompted review
Reply from Nudo Adopt
Thank you for taking the time to share your feedback, Scott.
Upon reviewing this, I can see that we did receive an email relating to your order seeking guidance on the gift redemption process, to which we promptly responded and subsequently processed your order. Gift recipients need to redeem their order online to receive their delivery, and orders will not be dispatched until this has been completed.
Regrettably, we did not receive any further communication from you indicating any issues with the order until we were notified of a chargeback from your bank. It's important to note that once this process initiates, it typically takes several weeks to reach a resolution due to the established timeline of chargeback procedures. We encourage customers to reach out to us directly for assistance before taking this step.
Should you have any further questions or require assistance, please feel free to contact our customer support team. We are always here to help.
Nudo Adopt
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I never received my order
I never received my order. Still waiting. They checked and said they thought it was lost in transit and would send new order with tracking information. I am still waiting.
March 16, 2024
Reply from Nudo Adopt
Hello Anita,
Thank you for your feedback, and I apologise for the experience you had. Our customer service representative will be reaching out to you via email today to resolve the issue.
Best regards,
Tamsyn
Olive oils
The package of olive oils was well secured and no damage to the cans. As always, the oils taste so good and fresh on our foods.
February 15, 2024
Reply from Nudo Adopt
Thank you for your review, we are glad to hear your delivery arrived safely and you're enjoying your oil from Nudo 🌱
EXCELLENT PRODUCTS - GFREAT SERVICE
We have used Nudo for a long time and have been impressed with the quality of items supplied. In addition, the items arrive quite quickly and well packaged.
March 1, 2024
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