Nuffield Health Reviews 

8,673
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and professional staff who go out of their way to make every medical visit comfortable, welcoming, and completely stress-free. People also highlight the top-tier medical care, brilliant surgeons, and very clear communication received from the team throughout their treatments and follow-up stages. However, some reviewers were not happy with administrative inefficiencies, stating that phone calls are frequently unanswered and switchboard operations are very problematic. Consumers also noted that certain physical hospital or gym facilities feel a bit basic, tired, or overcrowded during busy daytime periods.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently welcoming,... See more

Service

Customers had positive experiences with service, noting that staff and medical teams are exceptionally... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a first-class journey from start to... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with some consumers reporting amazing and immaculate... See more

Customer service

People report ambiguous experiences with customer_service. While many reviewers describe staff as empathetic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience at what could have been a very stressful time. From day 1 all staff attentive and listened. Consultant amazing. Anesthetist listened and supported. The whole team worked together... See more

Rated 5 out of 5 stars

What words can I use to describe my experience with Nuffield Health in Chester? I think fantastic sums it up perfectly! :) I had to have an operation, the friendliness of the staff, the effic... See more

Rated 5 out of 5 stars

I received superb care from the team looking after my surgery and am still amazed at how well the procedure went. Despite this having been quite an invasive process (hip replacement), I have been left... See more

Rated 5 out of 5 stars

All nursing staff were attentive and helpful,nothing was to much trouble. Physio staff also very helpful as was the documentation of the exercises to be done daily on discharge. Also the organised... See more


Company details

  1. Hospital
  2. Fitness Center
  3. Medical Center
  4. Nursery School
  5. Physical Therapist

Written by the company

Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,673)

5,323 reviews in the last 12 months

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Rated 5 out of 5 stars

Ophthalmology patient journey

For the whole of my experience with Nuffield, I have been delighted with the standard of care and the professionalism shown by everyone. This included he pre-op assessment , the surgery and the follow-up out-patient appointments.

July 6, 2026
Rated 5 out of 5 stars

Nervous patient!

From my initial appointment with Mr Wilson the whole experience of having a hip replacement has gone very smoothly. I was most impressed with his kind and caring professionalism. I was very apprehensive to have a hip replacement as my first every surgery but was put at ease and felt reassured every step of the way. The hospital and staff were all really friendly and helpful and the nursing staff looked after me respectfully. The room and food were good and I can't think of anything negative from start to finish.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Hip Replacement

From arriving at the hospital the level of care was excellent. All the staff are kind considerate and helpful.
The consultant and anaesthetist came to see me before I went down for the operation and try to put you at ease.
Now, 9 weeks on, pain free, and got my life back again.
Many thanks to all staff, but mainly to my surgeon, Mr Stefan Niculescu.

May 5, 2026
Rated 5 out of 5 stars

Highly recommended

I went in for surgery with Mr Mellington at Woodingdean and the whole experience was very good. Everything ran very efficiently, I was treated with care and compassion at all times. All the staff were helpful and kind and the environment and surroundings were pleasant.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I am happy to recommend Nuffield…

I am happy to recommend Nuffield Ipswich to anyone considering a procedure. All of the staff from pre-assessment, x-ray, physio house keeping, hostesses , ward staff and theatre team were friendly, supportive and made the whole journey an easier experience. Well done everyone

April 29, 2026
Rated 4 out of 5 stars

NHS patient…

Was a bit chaotic at first due to an appointment change that no one seemed to realise in the hospital which was a bit distressing re check ups and my stay but the staff were lovely, Josh the physio very good and overall that made up for the faux pas

January 21, 2026
Rated 5 out of 5 stars

Exceptional Service

Mr Kersey, my consultant, was super professional. He explained the issue I had thoroughly and made his recommendation making sure I was aware of all the pros and cons and how the procedure would take place so that I was able to make an informed decision. I was so delighted with the results. The staff at the hospital were polite and friendly and the whole experience was extremely positive.

April 23, 2026
Rated 5 out of 5 stars

The Nuffield Health Joint Pain Programme

The Joint Pain Programme was well presented and organised, giving me a good feeling of involvement. The specialist trainer was very good in explaining and demonstrating the exercises, also checking to see if you were performing them correctly and offering guidance. The site location was ideal, with ample parking, also close to public transport, and staff very helpful and courteous. I highly recommend the programme and the gym.

July 8, 2026
Unprompted review

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