Nuffield Health Reviews 

8,644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and attentive, making them feel at ease throughout their experience. Many reviewers highlight the excellent service and smooth user experience, noting little waiting time and clear communication. People often felt well looked after, with their needs met and everything explained clearly, leading to a reassuring overall journey. However, some customers also noted concerns regarding the facilities, mentioning issues like basic rooms, overcrowded waiting areas, or maintenance problems such as lack of hot water or mold. Additionally, a few people experienced difficulties with administrative processes, including inefficient communication, unanswered calls, or perceived dismissive interactions.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, professional, and... See more

Service

Customers had positive experiences with service, often highlighting the excellent care, attention to detail,... See more

User experience

Customers consistently note positive experiences with user experience, often describing the entire process as... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with many praising them as comfortable, excellent, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent service throughout with Nuffield Health. The consultant was friendly, gave a good explanation of the treatment required, every thing was done at the time given and regular check-ins post... See more

Rated 5 out of 5 stars

When you have health concerns then the last thing you need is stress and hastle. That is exactly why you need Nuffield Health. Great customer service. Excellent medical facillities and team and a warm... See more

Rated 5 out of 5 stars

Received the kind of treatment you would expect from a private facility. The majority of the staff were brilliant, the nurse who primarily looked after me through the night was lovely. I went in, in t... See more

Rated 5 out of 5 stars

Had an operation on my finger all the staff I met from the lady who booked me into the building to the surgeon were fantastic and put you at ease. Humour goes a long way in an operating theatre tru... See more


Company details

  1. Hospital
  2. Fitness Center
  3. Medical Center
  4. Nursery School
  5. Physical Therapist

Written by the company

Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,644)

5,297 reviews in the last 12 months

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Rated 5 out of 5 stars

Sorry

Sorry, but I have completed this review previously. I gave a 5star review. Thank you.

March 30, 2026
Rated 5 out of 5 stars

Excellent all round

Both care at the point of operation, the overnight stay and aftercare physio have been wonderful
As i dont have internet access they kindly printed out my exercises.

Typed on behalf of my mum who had new hip at 83.

May 19, 2026
Rated 4 out of 5 stars

I have received follow up treatment…

I have received follow up treatment after a knee replacement operation. The treatment was very thorough and guided me through progress to recovery despite underlying issues which made it less than straightforward. The physio help was readily available for a longer than expected progress. Consultations with my surgeon were regular and informative as well as encouraging in my , necessarily slow progress. Many thanks for their patience in my treatment.
Martyn Hanwell.

July 10, 2026
Rated 3 out of 5 stars

My experiences at the Nuffield

On the positive side, the anaesthetic, theatre, outpatients staff were friendly and professional, likewise the physiotherapists. Unfortunately I was very disappointed at ward level, lack of communication, unfriendly, ward lacked finesse, bins overflowing, water glasses not changed , The food was terrible, cold and not appetising, poor choice of food.Im attending physio regularly, and coming along ok.

May 19, 2026
Rated 2 out of 5 stars

Consultants were excellent but the…

Consultants were excellent but the Hospital and admin is below par. No transparency about "hospital charges" made in addition to Consultant fees. No aircon. No cafe for visitors. All rather tired and run down. Post op sandwiches made at midday for op at 5pm. Inedible when delivered at 6pm after op. Refuse to give any breakdown of invoice. Won't be using them again.

July 4, 2026
Unprompted review
Nuffield Health logo

Reply from Nuffield Health

Dear Patient,

Thank you for taking the time to share your feedback. While it's pleasing to hear that you were happy with the care provided by your consultants, I'm sorry to learn that other aspects of your experience did not meet your expectations.

We truly value all feedback, as it helps us identify opportunities to improve. Thank you for bringing your concerns to our attention, and I apologise for the disappointment caused during your visit.

Kind regards,

Ben
Nuffield Health

Rated 5 out of 5 stars

Continuity of care was excellent

Continuity of care was excellent. I was treated as an individual and cared for in line with that. All members of the team from medical professionals (surgeons/nurses/physios) to the receptionists and the catering staff - everyone was caring, professional and knowledgeable.

May 6, 2026
Rated 5 out of 5 stars

Hip replacement surgery

All aspects of my procedure were explained fully. Staff carried out duties with care and consideration paying attention to my comfort and recovery limiting possibility of any infection.

March 31, 2026
Rated 5 out of 5 stars

Very good experience

Very good experience for my husband. Lovely staff on the day ward. Allowed me to stay and keep him company. Efficient anaethetist and excellent surgeon.

April 27, 2026
Rated 5 out of 5 stars

Great experience

The procedure was made all the better by having well organised caring competent staff. The process was well planned and all worked as briefed. In out, little fuss.

May 8, 2026
Rated 5 out of 5 stars

Fabulous Team of people

Everybody at Nuffield, Leamington from Reception through to the surgery team and aftercare team have been amazing. Nothing is too much trouble. Mr Venus my surgeon is brilliant and explained everything that would happen step by step therefore ensuring no nasty surprises. He is an artist.

May 15, 2026
Rated 3 out of 5 stars

The Milverton Suite

The Milverton Suite - Nuffield Health Warwickshire. The staff are amazing, kind and incredibly helpful. However the lack of air conditioning makes the chemotherapy treatment unbearable in the summer and hotter days. Not only for the patients but staff too, who have to run around treating patients in the heat. It is a surprise that a reputable organisation as big as Nuffield Health in the private sector does not have air conditioning facilities.

July 9, 2026

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