Number One Car & Van Hire Reviews 

426
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We hired on three separate occasions in 2021 and the service was excellent. Cars were in great condition - particularly enjoyed the new style Toyota RAV4. Zero hassle and competitive pricing. Also hir... See more

Company replied

Rated 5 out of 5 stars

I use Number One Car & Van hire & would not use anyone else again. From enquiry to return their service is 5⭐️ Great value & a hidden gem Moses who is always so welcoming. Vehicles are spotless, offic... See more

Company replied

Rated 5 out of 5 stars

Our choice was driven by cost and Number One Car & Van Hire was the cheapest. That said the hire process was smooth and efficient and didn't take too long and the van was clean and in good working ord... See more

Company replied

Rated 3 out of 5 stars

The service from Number One Car & Van Hire was decent overall. The cars and vans were in good condition and reasonably priced. Booking was straightforward, though having to make payments over the phon... See more

Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Information provided by various external sources

Our dedicated team ensures that you receive the highest quality service. We value our customers satisfaction, therefore you are guaranteed quality and reliability. That's why we are Number One. We are now on Facebook and Twitter, so follow us for up-coming deals, offers and promotions from Number One Car & Van Hire.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

426 reviews

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4.7

All reviews

(426)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended local business

I've hired from this company twice and it was a great experience both times. Hassle free and good value for money. The team are friendly and helpful, definitely recommend.

September 11, 2026
Unprompted review
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Reply from Number One Car & Van Hire

Thank you for the 5 Star review

Rated 5 out of 5 stars

After being let down at the last…

After being let down at the last minute, a call to No1 soon turned my panic to joy as they found me a van to use for the weekend. Panic turned to joy with friendly helpful staff, would definitely recommend them.

August 7, 2026
Unprompted review
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Reply from Number One Car & Van Hire

Glad we could help you , thank you for the 5 star review .

Rated 5 out of 5 stars

A good local company

A good local company. Pass the "Ronseal - do what they say they will do" test. Have used for a number of years and will have no hesitation in using again.

July 7, 2026
Unprompted review
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Reply from Number One Car & Van Hire

Thank you

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Rated 4 out of 5 stars

Good experience

They were punctual and the gentleman who handed over and received the car was friendly and very helpful. I appreciated the patience. And will be hiring through them again.

September 23, 2025
Unprompted review
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Reply from Number One Car & Van Hire

Thank you

Rated 5 out of 5 stars

Very pleased to find this local company.

Very pleased to find this local company. Good service and good value. The automatic van is amazing and very comfortable to drive. Will definitely hire again shortly.

June 26, 2026
Unprompted review
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Reply from Number One Car & Van Hire

Thank you

Rated 5 out of 5 stars

Very helpful and booking is so easy

Very helpful and booking is so easy, my car went into the garage for 3 days was ment too be 2 so I had too extend the hire which was very easy
Cars are lovely and clean and have all the added extras
Highly recommend

June 22, 2026
Unprompted review
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Reply from Number One Car & Van Hire

Thank you for your 5 stars

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Rated 5 out of 5 stars

Professional and efficient

Always my go to for van hire. Efficient and professional

August 4, 2025
Unprompted review
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Reply from Number One Car & Van Hire

Thank you, hopefully we will see you again soon.

Rated 2 out of 5 stars

Just belt n brace...

The van I was allocated was dirty and stained inside and so decide to upgrade at cost - Very nice vehicle then.
My concern - Having the van checked and signed out by staff had a very "laid back" approach, and the comment " no need to check as it's new and no damage", but I checked and found some damage, so noted and took lots of pictures.
On returning the vehicle, it was checked by the same person as if he was a forensics officer at a crime scene. The van was just as it was and I saw such a disgruntled look when he saw no damage. I was then told "ok and to go", but I would not be provided with the signed copy to say all was ok. So I had to take a photo instead for a copy of my records.
I doubt I will use the services again or indeed recommend

May 6, 2026
Unprompted review
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Reply from Number One Car & Van Hire

Thank you for your feedback. We are disappointed to read your review, as we feel it does not accurately reflect the service provided during your hire.

To clarify, there was nothing wrong with the original van allocated to you. Upon collection, you requested a tape measure as you needed to transport a carbon race bonnet and wanted to ensure it would fit safely. You also advised us that you had blankets to protect the item during transport, and we additionally offered some of our own blankets to assist.

As part of providing good customer service, Moses kindly showed you both the original van and a brand-new automatic van that was slightly longer, giving you the option of which vehicle you preferred. You chose the automatic van yourself, stating that it was “better to be safe than sorry.”

Moses also carried out the vehicle check-out with you in line with our company policy. We photograph all vehicles at check-out to protect both ourselves and our customers in the event of any dispute regarding damage on return. We also encourage customers to take their own photographs, which you did.

We do find the comment suggesting a staff member appeared “disgruntled” when no damage was found to be unfair and offensive. We do not “look” for damage or attempt to unfairly charge customers, and our documented check-out process is specifically designed to avoid misunderstandings.

Regarding the paperwork, as explained to you in the office when you returned — and at which point you thanked us — we do not normally provide copies of the check-in sheet when there are no issues to report. However, you were more than welcome to photograph the document for your own records, which was absolutely fine with us.

For these reasons, we feel a 2-star review is contradictory to the interaction and service you received from our team.

Rated 5 out of 5 stars

Pleasant staff

Pleasant staff, easy transation. no unexpected surprises.
Will use again.

April 24, 2026
Unprompted review
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Reply from Number One Car & Van Hire

Thank You

Rated 5 out of 5 stars

No deposit to pay

No deposit to pay, like other hire companies. Collection of the van was fast. No waiting around. Receptionist was on the phone when we walked in, but she said she would call them back as we were waiting

April 10, 2026
Unprompted review
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Reply from Number One Car & Van Hire

Thank you

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Rated 5 out of 5 stars

Top set ice recommend

Good price, good comms, vehicle in great condition. Great service

December 16, 2025
Unprompted review
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Reply from Number One Car & Van Hire

Thank you

Rated 5 out of 5 stars

Such a quickly and easy process to book…

Such a quickly and easy process to book a van for my house move- Can was clean and in great condition. Smooth handover and pick up and were very flexible as needed the van for another half day. I would definitely use them again.

October 29, 2025
Unprompted review
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Reply from Number One Car & Van Hire

Thank you Cat

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Rated 5 out of 5 stars

Good value and smart van

I used Number One Car & Van Hire recently as I needed to pickup a Sofabed, purchased on eBay, from Horley and relocate it into my mother's house in Sutton.
I pre-booked and then found the collection experience smooth and easy (bring your 2 required 'documents with you to keep it simple..)
The van I picked up was excellent, very clean and ideal for my needs.
The return process was also completed efficiently and I will be back to Number One if I have a need for another hire vehicle.

October 15, 2025
Unprompted review
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Reply from Number One Car & Van Hire

Thank you Andy

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