NurseryValue.com Reviews 520

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

This is probably the worst customer service I've ever experienced. I bought a reconditioned pushchair/pram from their website and within days of use the seat unit fell sharply backwards, shaking... See more

Rated 5 out of 5 stars

Having been reassured by NurseryValue.com's official affiliation with Petite Star, we ordered a Grade B Reworked buggy and expected to receive an average-to-good 2nd hand buggy. Indeed, as the price... See more

Rated 5 out of 5 stars

After selecting the Petite Star Charisma Twin Buggy, I discovered the only 2 left in the world(!) were with Nursery Value. I emailed to check stock and received a very polite reply confirming there... See more

Rated 5 out of 5 stars

With the arrival of our second child and his amazing growth rate - we had cause to dig out our trusty Petite Star Zia. Unfortunately we discovered we were missing the all important waist ha... See more

Company details

  1. Baby Store

Information provided by various external sources

Home of Petite Star. Specialising in low cost, high quality Travel systems, High Chairs and Zia's.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

520 reviews

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Rated 5 out of 5 stars

Fantastic

Easy to use web site easy ordering and payment and fast efficient delivery.items all arrived safely and in excellent condition. Have used the website twice and ordered from it and will defiantly be doing it again. As well as recommending to my other mums.

July 14, 2013
Unprompted review
Rated 5 out of 5 stars

awesome. . thank you

Ordered what I thought was just the rear axle and breaks and to my delight it also included the rear wheels as well. (This was not stated in the description) thank you.

July 11, 2013
Unprompted review
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Rated 1 out of 5 stars

good pushchair BUT appauling customer service

I ordered a pushchair and paid the £3 delivery charge for 1-2 day dleivery service. A pushchair arrived within this timescale on the Weds, but it was not the correct one, alhough labelled with my name on it. The invoice inside was to someone else. I eventually found the phone number on the webpage after much searching and rang Nursery Value up - they checked it out and it turns out that I had received the travel system for another customer (the one named on the invoice) and she had received mine. Nursery value did apologise and arranged for both products to be collected the next day (Thursday) and redelivered the day after (Friday). The product I had was collected as promised the following day and the day after my partner stayed in all day for the correct pushchair to be delivered. Nothing arrived, and no communication at all from Nursery Value. As I had heard nothing at all, on the Monday, I contacted NV via the web chat to complain about lack of delivery and communication, also asking for my delivery charge to be reimbursed as delivery had not happened in 1-2 days. I got an apology and was told my pushchair had been collected on Friday afternoon and should be delivered that afternoon, but i would get a text to confirm this. The worker also promised to discuss the delivery reimbursment with the manager - I asked she text or email with a response. Monday afternoon i stayed in and again nothing, and no communication. On the Tuesday, same again. Eventually on the Wednesday, my pushchair was delivered. No text to confirm delivery, and no text or email about the reimbursement. Such extremely poor customer service - it seems once they get your money, thats it, and I've still heard nothing about my request for a reimbursement of postage costs. would not buy from them again.

July 4, 2013
Unprompted review
Rated 5 out of 5 stars

super fast delivery. very happy! :)

Ordered a reworked 'a' grade zia evolve and when it arrived it was in immaculate condition. Was in original box and hadn't even been opened! Even found 2 discount codes online so had an extra £11.50 dicount ontop of the cheap price. I used the tracker system and the pram was delivered 2 days after purchase, as described online. Very happy with the pram and the service and will be using it again and definatly telling others about it.

July 4, 2013
Unprompted review
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Rated 5 out of 5 stars

Great pushchair! Great value

I don't drive and use a lot if public transport so I've always used the umbrella fold type buggy with my girls as they are small and light but my daughter (very nearly 2) leans so far forward to drag her feet on the ground she has snapped the calf rest 3 times on two different buggies. So I decided that I had to get a different style that would stop this from happening. The zia4x does this perfectly. (I looked at the ziax first but decided on the 4x because of the stability issue. It's perfectly stable and I think my child would definitely prove otherwise if possible.) It's higher off the ground and has a proper fully covered foot rest. Also the bar across the front stops her leaning forward but I like the fact you can remove it if you want. The only niggle I would have is that the straps have a rather convenient press pad style system which at first i thought rather handy but... i have just noticed that my daughter if starting to work this one out and this may start to become an issue - when it comes to escaping my daughter would give Houdini a run for his money... It does fold small though this is not really a concern for me. Also since having it I have realised how uncomfortable my old buggies were - for both child and me. The seat is a really nice size and back support is good and it is much more comfortable to sleep in because of the suspension. And for me to push it is great! Because of the wheel design turning round in small spaces is so easy it's a dream to push - hubby agrees. At first it felt a bit front heavy and bouncy because of the suspension but that's only because I'm not used to this type of pushchair but now I love it. I will say for the public transport users that it is bigger than the little buggies but only slightly and all the other benefits outway this immensely. It is easy to fold and to recline, the break is really easy to use - i much prefer it to the crossbar style break and considering I rely heavily on my pushchair for shopping etc. I don't think the basket is that small - I was expecting worse. Although I don't put raincover in and I guess if you did there would not be much room. It has this cute little pocket on the basket where I keep hand wipes for easy grabbing! The hood is really big and good shade cover with a handy clear section to see child and the raincover is an all over one which is what I like and there is this little window in it which seems to make my daughter not moan and try to take it off when I put it over. Also I read all the reviews and I was slightly worried that the handles would be uncomfortably high as lots of tall people liked it. I'm only 5ft 2 and I find it fine. I also use a buggy board and it fits on the chassis perfectly and doesn't stick out uncomfortably and the adjusted handles come in handy with this. All in all I can't believe that I had my old pushchair style so long - this was a well overdue upgrade and I couldn't have made a better choice. The price is also totally reasonable. Sorry to go on so much but I was quite worried about buying online without seeing before hand and wanted to give as much info for others! Also great delivery and service!

June 27, 2013
Unprompted review
Rated 5 out of 5 stars

Very impressed.

I ordered a jet black seat unit for my Zia and the Starburst seat unit was sent by mistake. Once I realised I emailed nurseyvalue and the apologised for the mistake and sent me the right seat unit out and I had it delivered a couple of days later. Very very happy with the service and have already recommended them to friends, I will be using the site again soon, thanks.

June 27, 2013
Unprompted review
Rated 5 out of 5 stars

Petit Star is actually a Super Star

Fabulous service, quick, reliable and well informed !!!!! The pushchair is great, light weight and actually the colours are more vibrant in the flesh ! Love this product beter than my previous Petit Stars!

June 26, 2013
Unprompted review
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Rated 5 out of 5 stars

brilliant pushchair

The njoy bubble is brill I have a 5 week old baby and didn't want to take my icandy but wanted my baby facings me and to be comfortable and guess what got it also supports him so well so one HAPPY customer thank u

June 26, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent products, super speedy delivery

I had been looking for a parent facing pushchair which was lIghtweight and had seen the new petite star bubble but thought that it was out of my price range. Then I found nursery value, I ordered a gade A reworked bubble fore 2/3rds of the retail price and it is perfect. It came in original packaging, wheels had never been used and tags were still attached. Perfect thank you! I will be recommending this site to anyone who asks!

June 25, 2013
Unprompted review
Rated 5 out of 5 stars

Helpful friendly service

Website showed incorrect picture of the spare part I needed, but guy on the phone when I called up to question it was very helpful and friendly and gave me a discount code. Spare part arrived promptly.

June 24, 2013
Unprompted review
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