Nykredit Reviews 

Det handle kun om at overføre min pension til Nykredit fra et andet pengeinstitut.

I m really appreciate your service also way of working for your staff elegant. Specially we appreciate and thank for a Dear Salli me and my Husband we like her . She always with a smiling. We r very lucky we have a relationship with a Nykredit Bank . Have a great day 😘😘

The banking advisor helps me a lot to get a loan to purchase an apartment. He is professional and friendly.

En super god kundeservice

Opening a bank account is rejected with couple of lies and seven phone converstations by your representatives.

One of your representative mentioned that my application got rejected and an email has been sent.

I asked to resend the email. No proper response!

Who sent the email, no proper response!

Why it has been rejected? No proper response!

And lying about; that I have bank acc in danskbank, which I don't have acc in that bank.

Lessons learned:
Record the phone conversation next time, to save my ----

We had a meeting with our Bank advisor about our Pension
It was a good meeting where he laid down all the facts for us and the figures.

We are satisfied with the outcome of the meeting at The main bank in Arhus.

You have to keep reminding them to refinance the loans and they still skip deadlines. I recently tried to get the capacity on my priority-loan reduced and there they still skipped the deadlines; Even after being reminded. These deadlines cost me money.

When i ask what they can do about this then they only respond that we can try again at next "termin".

They are likely fine at getting new customers but they do not seem interested in keeping them.

Jacob er en god og let forståelig person.

Det var ok men vil helst sider over for. Syntes det er upersonligt.

wont open a bussines account because"we are a bank for houses and we cant offer you an account on your branch" but actualy my friend have a company for houses and either him could open one :) thats just a excuse for customer where them cant see make any money.

Great experience from start to finish, with our first home purchase. Linda Weigaard Heimann (Osterbro) was been so easy & helpful to deal with. I will be recommending to friends

I would not recommend. I have had constant issues with the card when travelling to the point where i didn't know if the transaction will go through or i will be standing by the cash register embarrassed that my card got declined for no reason once again.
I always had to call support to unblock my card every time it gets blocked for no reason.
Now when i moved out of Denmark they for no reason just closed my account, i didn't ask for it as i wanted to keep it for a year, they still did it and when asking why there was no answer given.
To sum up, do not use this bank as it is NOT reliable and they are not helpful.

I needed business account and I was ready to move my own persinal banking to Nykredit. Customer service called after my request, and first question was that do I have existing loan or do I want loan for the house or apartment. I said not now, but maybe in the future. Answer was from Nykredit that ”we can not offer to you business account as we proudly offer accounts only for home owners. Thank you and good buy”. Rude service and I do not understand why my simple business account is linked to home owning. Well luckily there are other banks in Denmark.

Professional, well prepared and competent representatives from Nykredit. I am very satisfied with Nykredit as my chosen banking connection.

I am still deeply shocked about the worst customers experience i ever had. It started out very well in December (setting up my private account) and i was so happy, was a rollercoaster (trying to set up my business account) for some weeks and ended in a disaster (my private account was shutdown without asking me, again related to communication). At the end a mix of bad consulting and bad communication. I lost so much time. Still not able to find the right words.

No coordination!
We have a bank account and a mortgage with this bank since 2005. I have since 2007 lodged 3 Power of Attorneys with the bank as my husband developed Dementia. For most years i have been able to pay the mortgages and operate the account with no issue. Then suddenly 2 years ago things changed. No matter that I personally and with my husband present presented a total of 3 POA with the bank in their own premises, no record of such is put on the account. Therefore, i am frustratingly and stressfully trying to deal with the bank as it is not in my name!
Having made special trips to Dk to lodge these officially stamped by the Danish Consul documents it makes not a blind bit of difference.
I cannot get help over the phone and there are times when i cannot get access to the account.
I have to send messages to the personal adviser who takes time to respond - sometimes days.
Absolutely incompetent and useless system. They cannot make it clear enough that they do not want our custom.

I contacted Nykredit Customer Service, given that I moved back to Amsterdam and I currently do not have access to MitID or NemID given my danish phone is destroyed. I have money in that account that I would like to have back or at least have access again to my account and that is why I requested help from them, since in my Dutch phone, I cannot access the above mentioned apps since they require me to be in person in Denmark to get a new Code Card, which does not make any sense at all. Taking a flight back to Copenhagen, just as to retrieve what is mine, it is just not right. As in Europe, you do not have to be living in the specific country to be able to access your money. The Customer Service employee was absolutely disrespectful, even stepping away from the phone while I was explaining the situation, probably because I was talking too much, which I then asked if he was there, and after some time he said - Are you finished? Wow. I have been a client for 3 years. 3 years and was disrespected throughout the whole call with that incredibly rude remark at the end as the cherry on top. At the end of the day, the money is mine and I want access to it, I called to have help on how to proceed. There was no empathy, no understanding, no help or advice, only rudeness and condescend.