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Top One International Reviews 

339
•
TrustScore 5 out of 5

4.8

Watch Store
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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable when guiding them through watch selections and custom purchases. People deeply appreciate the prompt communication and personalized support, noting that representatives actively reach out to verify sizing details and ensure everything is correct before shipping. Buyers often highlight the impressive product quality, smooth ordering procedures, and remarkably fast delivery times that make shopping a pleasure. Some reviewers were not happy with their purchasing process, mentioning specific problems with receiving incorrect orders, unhelpful service, and unexpected product issues.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting polite and prompt assistance from... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and helpful... See more

Product

Users describe positive interactions with product, consistently praising the top notch quality and great... See more

Staff

Customers had positive experiences with staff, highlighting that employees went above and beyond to assist... See more

Service

Consumers find service to be exceptionally positive, praising the speed, efficiency, and first-rate support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made a mistake in my order. NY Watch Store quickly provided me directions to follow-up and then promptly provided the correct product. They answer the phone! Twice! And never required me to p... See more

Rated 5 out of 5 stars

There was an issue with processing my payment(on my banks end). Instead of just skipping my order, they contacted me personally to inform me what happened. He was super respectful with how he handled... See more

Rated 5 out of 5 stars

I would like to thank James and his team for doing a terrific job on personalizing the watch bracelets I purchased from them at nywatchstore.com. This is the only company that I know of that sells an... See more

Rated 5 out of 5 stars

I can't rave about my experience enough. My G Shock mod is spectacular, and it was shipped immediately. I absolutely love it. These watches are awesome, the build quality is second to none, and NY Wat... See more

Company details

  1. Watch Store
  2. Clothing Store

Information provided by various external sources

Welcome to our web site. We offer a wide range of name brand wrist watch collections. These name brand watches include designer, fashion, luxury, and sport watches. Men's and women's styles are available on watch brands such as Casio, Bulova, Citizen, Fossil, Freestyle, G-shock, Kenneth Cole, Lacoste, Luminox, Puma, Rip Curl, Skagen, Timex, Swiss Wenger and many other name brands of watches

Contact info

4.8

Excellent

TrustScore 5 out of 5

339 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(339)

135 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a watch paid for it

Ordered a watch paid for it. Then the payment disappeared and watch never shipped. Still shown on their site even though they don’t have it. So don’t count on getting what you ordered.

September 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Very fast service

I'm very happy they had a watch I wanted that is discontinued by the official business. Very fast service and they even contacted me to confirm the correct address. Would definitely purchase from them again.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Buy your product from somewhere else.

I recommend buying your watch band from somewhere else. If the product doesn’t fit the watch you buy yes you can return it, but YOU have to pay for the shipping to return the unused product. PLUS there is no refund on your shipping cost that you paid to get the product. So in the end I paid $38.93 for shipping for a product that I cannot use and won’t get back. Horrendous.

September 11, 2025
Unprompted review

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