Excellent customer service Detailed Overview of deals provided by Mr Ifzal . Issues with incorrect e mail account - exceptional support from in house IT consultant Mr Prasanna Kumar Have been... See more
Company replied
Location
Switch locationUnit 3, Trinity Centre, Albion Street, LS1 5AT Leeds, England, GB
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See what reviewers are saying
Scoring a 1 because I have to allocate a score, otherwise would be 0. Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker show... See more
Company replied
I faced a problem with my pay as you go big bundle plan, which the helpline officer couldn't resolve over the phone. I was advised to visit a physical O2 store instead. I went to the O2 store at Leeds... See more
This 5 star belongs solely to PK and NOT to 02. After awful phone customer service that lead to my previous number being disconnected. I had to come to a store with my elderly parent to reconnect my... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 3, Trinity Centre, Albion Street, LS1 5AT, Leeds, England, United Kingdom
- 0113 246 9022
4.8
Excellent
70 reviews
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I came to 02 shop this is a second time…
I came to 02 shop this is a second time this gentleman served me with his best which is made me feel very satisfied
August 4, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Ari,
Thank you for taking the time to leave a review.
We're delighted to hear that you returned to the O2 store and received such excellent service again. It's wonderful to know that the gentleman who assisted you did his very best to help and left you feeling so satisfied with your experience.
Providing friendly, knowledgeable, and consistent support is what we strive for, so it's fantastic to hear that your visit was such a positive one.
We'll be sure to pass your kind feedback on to the team, who will be delighted to know that their service was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wIiubF
📘 Facebook: https://bit.ly/4q2h2OO
Thank you for choosing O2.
PK was professional and great customer…
PK was professional and great customer service
August 4, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Shirley,
Thank you for taking the time to leave a review.
We're delighted to hear that PK provided professional service and great customer care. Providing friendly, knowledgeable, and efficient support is what we strive for, so it's wonderful to know that PK made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to PK, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hO0rMl
📘 Facebook: https://bit.ly/4fDvwRt
Thank you for choosing O2.
Pk was really kind and polite
Pk was really kind and polite. He helped me with my network issues and phone. I am really glad I went to the store in trinity. I recommend leeds trinity o2 to everyone.
August 1, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Mavis, thank you for your review and pleased to hear that PK were able to help resolve your network and phone issues, and that you left feeling reassured and supported during your visit at our O2 Trinity Leeds store. We'll make sure your comments are passed on, and thanks for taking the time to share your experience with us.
Thank you so much PK for helping me…
Thank you so much PK for helping me with my contract and my phone. I have learning difficulties but you were really patient and polite. I really appreciate you time and efforts.
July 23, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for your review Gal and pleased to hear that PK was able to support you with your phone and contract in a way that worked for you. Providing friendly, patient, and personalised service is important to us, and it's great to know that PK took the time to help and make the experience a positive one. Thanks for sharing your experience with us.
Pk helped me with my number transfer
Pk helped me with my number transfer. He is really good.
July 23, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Nazar,
Thank you for taking the time to leave a review.
We're delighted to hear that PK was able to help with your number transfer and provide such a positive experience. We know how important it is for transfers to go smoothly, so it's wonderful to hear that PK was able to assist you and make the process straightforward.
We'll be sure to pass your kind feedback on to PK, who will be pleased to hear that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3Raj4PX
📘 Facebook: https://bit.ly/4pCOyuz
Thank you for choosing O2.
Pk was really helpful in sorting my…
Pk was really helpful in sorting my contract details. He helped me setup my O2 app. I super satisfied with the service.
July 22, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi and thank you for your review. We're happy to hear that PK was able to help with your contract details and get your My O2 app set up for you. It's great that he made your visit a positive experience and thanks for choosing us.
Thanks pk for helping with the my o2
July 22, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for your review Steven and happy to hear that PK was able to help you with the My O2 app and provide the support you needed. Thanks for taking the time to leave your feedback and for choosing O2.
The store staff pk was really polite…
The store staff pk was really polite and helped me sort my mobile phone. Wonderful service.
July 22, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Edith, thank you for your review and pleased to hear that PK was able to help sort out your mobile phone and provide such polite and helpful service. We appreciate you taking the time to share your experience and thanks for choosing us.
Pk was really amazing
Pk was really amazing, he helped me sort out my number. I really glad I visited the store in Trinity.
July 19, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for your review Kartarik and we're happy to hear that PK was able to help sort out your number and make your visit to our Leeds Trinity store a positive experience We'll be sure to pass on your feedback to him and thanks for choosing O2.
The call centre made a mistake but the…
The call centre made a mistake but the manager sorted it in the shop so quickly and professionally. This is the Leeds Trinity shop. It was PK. He needs a pay rise.
July 18, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for your feedback Helen. While we're sorry to hear there was an issue initially but we're pleased that PK was able to resolve it quickly and professionally in our Leeds Trinity O2 store. It's great to know that his support helped turn the experience around and left such a positive impression. We'll be sure to pass your kind comments on to PK. Thank you for taking the time to share your experience.
I am really happy with my experience in…
I am really happy with my experience in o2 trinity, pk was reallly helpful and kind. I highly recommend this store.
July 18, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Stephen and thanks for your feedback. We're delighted to hear that you had such a positive experience at our O2 Trinity store in Leeds. It's great to know that PK was helpful, kind, and provided the support you needed. We really appreciate your recommendation and will be sure to pass your kind comments on to PK. Thank you for taking the time to leave a review.
Visited the o2 store in Leeds trinity
Visited the o2 store in Leeds trinity, pk helped me with my bill and gave me a clear explanation on all my issues and helped me with app. I am very satisfied with the service.
July 18, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hello Saidjafer and thank you for your feedback. We're pleased to hear that PK was able to assist you with your bill and with the app following a visit to our Leeds Trinity store. We'll be sure to pass your kind comments on to PK and the team and thank you for taking the time to share your experience.
PK was an absolute star
PK was an absolute star. He was so patient and helpful. Can’t thank him enough.
July 17, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Janey, thank you for taking the time to leave us a review.
We're thrilled to hear that PK provided such patient and helpful support. It's great to know they made such a positive impression and were able to assist you throughout your visit.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44G9QOm
Facebook: https://bit.ly/4ytD4h8
Pk helped me with device issues and…
Pk helped me with device issues and helped me setup my o2 app. He is really helpful and patient
July 17, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Doris, thank you for taking the time to leave a review.
We're really pleased that PK was helpful and patient when helping with your device issues. It's great to hear you've had such a positive experience.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ytxV8E
Facebook: https://bit.ly/3RIKtIP
Reply from O2 - Leeds Trinity
Hi Anilda and thank you for taking the time to leave us a positive review. We're pleased you're happy with our service and if you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RlmyPk
Facebook: https://bit.ly/4fceqc0
The advisor PK helped me to retrieve…
The advisor PK helped me to retrieve access to my locked account. I am really relieved as i was frustrated because of this for the past couple of days. I 100% recommend this store.
July 15, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi AbdullahMisbah, thank you for taking the time to leave such a positive review. We're delighted to hear that PK was able to help you regain access to your account and resolve the issue for you. We understand how frustrating it can be when you're locked out of your account, so it's wonderful to know that PK was able to provide the support you needed and bring you some peace of mind.
If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fiBzcG
Facebook: https://bit.ly/3T1LVX8
The young technician was courteous
The young technician pk was courteous, caring and brilliant. Fixed my problem in minutes. Well done.
July 15, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thanks for the lovely review about PK, Stanley! It's great to hear that they were able to resolve your issue so quickly. It's wonderful to know that you found him courteous, caring, and brilliant throughout your visit.
Excellent customer service
Excellent customer service
Detailed Overview of deals provided by Mr Ifzal . Issues with incorrect e mail account - exceptional support from in house IT consultant Mr Prasanna Kumar
Have been unable to sort this for a few years - wasted time on online customer service .no doubt that in house IT support essential for good customer service
Thanks
Dinesh Rawat
July 12, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Dinesh,
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear about the excellent customer service you received in store. It's great to know that Ifzal provided a detailed overview of the available deals and helped you find the right option for your needs.
We're especially pleased to hear that Prasanna was able to resolve the issue with your email account after it had remained unresolved for several years. We understand how frustrating it can be to spend time trying to fix an issue without success, so it's fantastic that his expertise and support were able to make such a positive difference.
We'll be sure to share your kind feedback with both Ifzal and Prasanna. Recognition like this means a lot to our colleagues and highlights the value of providing knowledgeable, personalised support to our customers.
Thank you again for your review and for choosing O2.
Good service.
July 11, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thanks for taking the time to share your review Claudette! We're pleased to hear that you received good service during your visit - we're delighted that we have been able to help!
If you need anything else in the future you know where we are 💙
Visited 02 store in trinity and was…
Visited 02 store in trinity and was helped by pk. Very helpful & polite. Definitely go the shop in the future
July 11, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for the 5* review Bern!
We're delighted to hear that PK at our Trinity store provided such helpful and polite service. We'll be sure to pass on your kind feedback, as it's always great to recognise team members who go above and beyond for our customers.
Thank you for choosing O2, and we look forward to welcoming you back to the store again soon 💙
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