O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... See more
Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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This is the worst company ever. I had my phone stolen and they haven’t been nothing but rude and unhelpful to me. I’ve been on the phone multiple times to get my new SIM activated. It hasn’t worked. N... See more
Company replied
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing... See more
Company replied
A huge thank you to Amina K for the amazing service! I needed a SIM replacement and had already visited the store a few days earlier, but unfortunately her colleagues weren’t able to resolve the i... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.9
Excellent
223 reviews
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Amira k
Amira k. Was so helpful and patient with us. She helped resolved our issue. Thank you Amira K.
July 18, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Sahida and thank you for your feedback. We're pleased to hear that Amira K was able to help resolve your issue and that you found her patient, helpful, and supportive throughout. Providing excellent customer service is something we take great pride in, and it's wonderful to know Amira made a positive difference to your experience. We'll be sure to pass your kind comments on to her. Thank you for taking the time to leave a review.
I was seen by Amina K very helpful…
I was seen by Amina K very helpful service waa good she was very smiley and nice.
July 18, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Marika and thank you for your feedback. We're pleased to hear that Amina provided such helpful service and made your experience a positive one. It's great to know that her friendly manner and positive attitude helped make your visit enjoyable. We'll be sure to pass your kind comments on to her. Thank you for taking the time to leave a review.
Amina k help me in the best way …
Amina k help me in the best way possible . Professional and understanding I ‘m really satisfied she helped my data before was not working she deleted vpn and was very patient and understanding with me
July 18, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks so much for your feedback! Elvis. We're really glad Amina was able to help get your data working again. We'll be sure to pass your kind words on to her and thanks for choosing O2.
I was seen by amina k she was very nice…
I was seen by amina k she was very nice and helped me sort out my phone as no calls were coming through but she fixed in 5 minutes. Great service from this team but it was a bit of a wait to get seen.
July 17, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your lovely feedback Isabella. We're delighted to hear that Amina was able to quickly identify and resolve the issue with your phone, getting your calls working again in just a few minutes. It's great to know you received such positive service from the team and we also appreciate your comments regarding the wait time and will take this on board. Thank you for taking the time to share your experience, and we'll be sure to pass your kind words on to Amina.
I was seen by a girl amina k she was…
I was seen by a girl amina k she was very quick helped me with esim. 10/10 service from her and the store was clean.
July 17, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Shuvo, thanks for taking the time to leave a review.
We're pleased to hear that Amina K provided such quick and effective support with your SIM issue. It's great to know you received such excellent service and that your visit was made even better by the welcoming store environment.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vGAOjU
Facebook: https://bit.ly/4vGAPnY
Reply from O2 - London Westfield Stratford
Hi Shibin, thank you for taking the time to leave a review.
We're so glad to hear that Amina K provided you with wonderful service. It's great to know Amina K made such a positive impression during your visit.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vEz22R
Facebook: https://bit.ly/4wespp4
Served by Laminate k helped in setting…
Served by Laminate k helped in setting up my samsung phone and putting in my sim card very helpful and friendly lovely experience at this store.
July 17, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Lorraine, thank you for taking the time to leave us a review.
We're really glad to hear that Laminate K provided such helpful and friendly service during your visit. It's great to know they were able to assist with setting up your Samsung phone and getting your SIM card installed, helping to make your experience as smooth as possible.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QY9Ztq
Facebook: https://bit.ly/45eZ3uA
Was helped by amina k with new sim she…
Was helped by amina k with new sim she was very nice professional and quick. She was very friendly and was talki
July 16, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Rawshan and thanks for your review. We're delighted to hear that Amina K was able to help with your new SIM and that you found her professional, friendly, and efficient. We'll be sure to pass on your kind feedback to Amina. Thank you for choosing O2.
I visited the O2 shop today in…
I visited the O2 shop today in westfield and although I am absolutely leaving and suing this horrible network, the staff in the shop were very helpful especially Aminah K who was on the phone to other team members trying to get the bottom of my issue and resolve it. Aminah was extremely helpful
and understanding. However, I left with my issue still unresolved only because the issue was beyond Aminah and there’s only so much she can do as a customer service advisor. I implore everyone else already on O2 to leave the network for their own good or not ever join if they are planning on joining.
Experience with Aminah 5 star , O2 as a network 0! with minus points if possible !
July 16, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to share your feedback, Queen Okai. We're pleased to hear that Aminah K did her best in supporting you with your issue and we'll be sure to pass on your kind words and recognition to her.
We're sorry to hear that your issue remained unresolved and highlighting the efforts Aminah made to assist you. We'd like to continue helping you but we're unable to on this platform. Please get in touch using one of the following contact methods so we can do this :
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44vnaFj
Facebook: https://bit.ly/4wrx873
Aminah K Sorted my issue really quickly
Aminah K Sorted my issue really quickly
July 16, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Hannah, thanks so much for leaving us a review.
We're really glad to hear that Aminah was able to sort your issue out so quickly. We'll be sure to pass on your kind feedback.
If you do need anything further, please don't hesitate to contact us using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TkRy2E
Facebook: https://bit.ly/44Sjspv
Amazing Service Advisor
Amina K amazing Service Advisor, looking forward to problem solution focus willing to help.
July 16, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Naima, thanks for leaving such a lovely review.
We're delighted to hear that Amina provided such amazing service and took the time to focus on helping you find a solution.
If you do need anything further, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wds85Q
Facebook: https://bit.ly/4wcJX4Q
Ask for Amina. Incredible customer service
Amina and Pablo were incredible. I cannot thank them enough for assisting me with retrieving my sim card very patient and super helpful. Truly felt valued as a customer
July 15, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a 5-star review Jeje.
We're so glad to hear that you're enjoying our services. Really pleased Amina and Pablo have been able to help. If you need anything at all please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f4FBGY
Facebook: https://bit.ly/4vB824a
Pablo was really supportive and helpful.
Pablo was really supportive and helpful.
July 15, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Achraf. thank you for taking the time to leave your review.
We're so pleased to hear that Pablo was able to provide such supportive and helpful service.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TDyIDX
Facebook: https://bit.ly/4wQtCmu
I was served by Amina
I was served by Amina she was very approachable and friendly , all the staff was ready to help and took their time to answer all the questions I ask .
July 15, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Michel, thanks for taking the time to leave us a review.
We are glad to hear about your positive experience with Amina and the rest of the team. It's fantastic to know that Amina and our colleagues took the time to answer all your questions and make you feel supported throughout your visit.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vEkBM9
Facebook: https://bit.ly/4w96dg7
Amazing experience
Amazing experience! Pablo was super helpful with my requests.
I had a problem with my sim card and he was able to explain and solve my issue so quickly!
July 14, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for the review Khadija! We're thrilled to hear you had an amazing experience with us. It's fantastic to know that Pablo was able to help with your SIM card issue, explaining everything clearly and resolving it so quickly for you.
We'll be sure to pass your lovely feedback on to Pablo. He'll be delighted to hear that his helpfulness and knowledge made such a positive difference to your visit.
The best experience I ever had from…
The best experience I ever had from Pablo
July 13, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Mihai, thanks for taking the time to leave us a review. It's lovely to hear that Pablo provided you with the best experience you've ever had. Delivering exceptional customer service is what we strive for, and it's fantastic to know Pablo made such a positive impression.
After countless frustrating calls with…
After countless frustrating calls with o2 customer service, I visited the shop in Stratford and spoke with Pablo. He resolved my issue within 10 minutes and was pleasant to speak to. Thanks Pablo
July 13, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi RR,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Pablo was able to resolve your issue so quickly during your visit to our Stratford store. We understand how frustrating it can be when you've spent time trying to get an issue sorted, so it's fantastic to know that Pablo was able to get everything resolved within just 10 minutes.
It's also great to hear that he was pleasant to speak to and provided the support you needed. Delivering efficient, friendly and effective service is exactly what we strive for.
We'll be sure to pass your kind feedback on to Pablo and the Stratford team. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review and for choosing O2!
Pablo was amazing and incredible he…
Pablo was amazing and incredible he went above and beyond during the service. Would recommend
July 13, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Darnelle,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Pablo provided such an amazing experience and went above and beyond to help you. Delivering exceptional service is exactly what we strive for, so it's wonderful to know that Pablo's dedication and support made such a positive impression.
We'll be sure to pass your kind feedback on to Pablo. Recognition like this means a lot to our colleagues and helps us celebrate those who consistently go the extra mile for our customers.
Thank you again for your review and for recommending us. We really appreciate your support!
Pablo was very friendly and helpful and…
Pablo was very friendly and helpful and solved my issue as best as he could.
July 13, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Dalaila,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Pablo was friendly, helpful and able to assist with your issue. Even when a problem can't be fully resolved straight away, it's great to know that Pablo did everything he could to help and provided a positive experience throughout.
We'll be sure to pass your kind feedback on to Pablo. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review and for choosing O2!
Abdul and Ishmail were extremey helpful
Abdul and Ishmail were extremely helpful, couldn’t have asked for better service. Very friendly and helped us with our issue and set our phone up and advised on back up too.
July 12, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for taking the time to share your review Raman. We're delighted to hear that Abdul and Ishmail provided such excellent service. It's great to know they were able to help resolve your issue, get your phone set up, and offer helpful backup advice along the way.
You know where we are if you need anything else 💙
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