IT WOULD BE 5* IF HE WAS ALLOWED TO DO HIS JOB CORRECTLY. DANIEL FROM O2 CUSTOMER CARE DEPARTMENT BRILLIANT ASK FOR HIM. WHEN YOU PUT IN A COMPLAINT ASK FOR THE REFERENCE NUMBER STRAIGHT A... See more
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See what reviewers are saying
I am extremely disappointed with my experience with O2 after being a loyal customer for several years. Over time, the network service in my area deteriorated significantly, causing me conside... See more
Company replied
Zahra was extremely helpful with the query I came into the store with. She was clear, precise and explained well that an O2 number that had called the previous day was actually part of a scam.... See more
Company replied
I am giving 5 stars specifically for the employee Claudia who helped me today with switching my physical 02 sim card to an eSIM on my new phone. Previously I have called o2 twice to request an... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, United Kingdom
- 01908 694929
4.8
Excellent
71 reviews
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Excellent service from Zahra!!
June 18, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hello Barbara,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xU8flB
Facebook: https://bit.ly/3Qq3lf8
Claudia helped me with a quick admin…
Claudia helped me with a quick admin update. Very quick and efficient and clear. Happy june 16th
June 16, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hello Kwe,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vqm60Y
Facebook: https://bit.ly/4viLypo
Seb was so helpful with sorting out my…
Seb was so helpful with sorting out my problem. I’m not very technical and he made it very simple and didn’t make me feel stupid at all.
June 15, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hello Jessica,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eIvKpP
Facebook: https://bit.ly/4vg4Vzo
The very best service from Seb today
The very best service from Seb today. 5 star reatmemt. Thank you so much Seb. Xx
June 15, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Terry
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4vOKmtF
X - formerly Twitter: https://bit.ly/3QEL6ma
Excellent Service
Claudia was very kind and helpful and really tried to solve my problem.
June 15, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Robin,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vdckPK
Facebook: https://bit.ly/4a0NgDa
Reply from O2 - Milton Keynes
Hi Ivan,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ot84cz
Facebook: https://bit.ly/4ejMK4s
Claudia has been very helpful
Claudia has been very helpful, friendly and professional. Good listening skills and able to troubleshoot and analyse my problems and resolve them efficiently and promptly.
Thank you Claudia
June 15, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hello Abraham,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49Zbq0R
Facebook: https://bit.ly/4vnh31i
Claudia was extremely helpful in…
Claudia was extremely helpful in suggesting a new sim and installed it rapidly for me. I had changed
my phone but Claudia pointed out that the SIM cards are also changing technologically.
June 15, 2026
Unprompted review
Great service from Seb !
Great service from Seb who dealt with the issues i had with my account.
June 15, 2026
Unprompted review
Claudia was a great help sorting out a…
Claudia was a great help sorting out a few problems!
June 13, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hello Brandon,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fMKyot
Facebook: https://bit.ly/4fGWAQh
Great experience
Great experience, Claudia was really helpful,thank you:)
June 12, 2026
Unprompted review
Been served by claudia ,she was…
Been served by claudia ,she was absolutley brilliat .
June 12, 2026
Unprompted review
Great experience From start to finish
From start to finish, I've experienced really excellent customer support from Claudia, would really recommend popping into the store for any issues or technical support.
June 12, 2026
Unprompted review
Zaria was so helpful and sorted out our…
Zaria was so helpful and sorted out our problems
June 11, 2026
Unprompted review
10/10 Service!
Came into store one day as I had an issue with my phone. Gentlemen named Seb solved my issue within a few minutes. He ensured I understood the cause of the issue and was very helpful throughout the process.
10/10 service from Seb and the O2 team here in MK!
June 11, 2026
Unprompted review
Great experience today at the o2 Shop
Great experience today at the o2 Shop in Milton Keynes! My mind was put at ease and issue resolved, thank you!
June 11, 2026
Unprompted review
Excellent customer service
June 10, 2026
Unprompted review
Thank you Zahra
Zahra was a fantastic help today with my new upgraded phone. She took the time to explain and clear up all the issues I was experiencing. Thank you 😊
June 10, 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4otutXd
Facebook: https://bit.ly/3S9sJ9n
Zahra helped me
Visited the store multiple times. Today zahra hit the jack pot. She tought me how to understand the status for a message. Very happy
June 10, 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vFK9ZK
Facebook: https://bit.ly/4vJcSwQ
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