O2gearshop Reviews 

861
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I first came across o2GearShop in the middle of December 2011 when I was looking to purchase a gift for a family member. The item I had in mind was the Mountain Hardwear Powerstretch Zip-T, and o2... See more

Rated 5 out of 5 stars

O2 Gear Shop is a great place to find top-of-the-line gear at super low prices. You won't have to wait long for your gear to arrive on your doorstep (unless it's a special order item) which allows fo... See more

Rated 4 out of 5 stars

I've purchased multiple products from this website. They've made mistakes, but they made up for it by offering me a more expensive item without additional charge. The shipping isn't the fastest ei... See more

Rated 5 out of 5 stars

O2gearshop.com offers the best combination of price, size variety, colors and brands on the web. It's always the first place I look when needing something. Recently I've bought several Patagonia fle... See more

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4.8

Excellent

TrustScore 5 out of 5

861 reviews

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4.8

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Rated 5 out of 5 stars

Great Prices On Name Brand Products

I was looking for a North Face fleece, but did not want to pay the prices most places were asking. Until I found O2gearshop.com they had the fleece I wanted at a price I was willing to pay. While on the site I also purchased two pairs of goggles since the prices were so low.

January 10, 2013
Unprompted review
Rated 1 out of 5 stars

Incredibly disappointing experience

I ordered a Patagonia pullover on this website that stated it was in stock. They charged my credit card. They emailed me after a week or so and told me they don't have my item and I had to contact them to tell them what to do about it. Obviously they should have cancelled the order and automatically refunded me. I had to email them and cancel the order and they told me it would be another 3-5 days before I would be refunded. NOT acceptable.

January 9, 2013
Unprompted review
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Reply from O2gearshop

Cynthia,
My apologies for your frustrations. Due to the holidays (you ordered on 12/25) we were unaware of the inventory error until 1/2. On 1/2 you were emailed with potential substitutes (alternative colors) to fill your order. Unfortunately you decided to cancel your order (1/8). You were refunded the following day (1/9). I fully accept the responsibility for the inventory error. It is never our intent to leave an order unfulfilled. Please accept our sincere apologies.

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Rated 5 out of 5 stars

Best name brand products at the best possible price with great service!

I have purchased several items from O2gearshop.com and been absolutely pleased with the quality of their products. I have purchased Mountain Hardwear, Patagonia, and Northface products that have been great to use. I purchased a Blue Kazoo sleeping bag, a Patagonia down sweater, and several men's clothing items. They have been defect free and shipped right away. I could not be more well pleased!

January 7, 2013
Unprompted review
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Rated 1 out of 5 stars

Good prices, but horrible customer service!!

Where to begin? I found a Patagonia parka on this website for a good $150 cheaper than other retailers, so I was initially very excited to order from this company. Although it did take a good three weeks to receive my order, all would have been just fine had it been the right size. Turns out the coat was too big and I had to send it back. I had a trip coming up, so couldn't wait for an exchange to be processed. For this reason, I sent it as a return and placed a separate order for the correct size. Now began the drama of o2gearshop "customer service."
First of all, the website lists their return policy as "easy," yet it is by far the most overcomplicated set of return procedures I have ever encountered with an online company. If your return packaging does not EXACTLY meet their long list of specifications, they threaten to charge you a 15% "processing" fee. For a $250 item, that's pretty ridiculous. If such a fee exists, it should absolutely be a small flat rate. That said, I followed their requirements exactly, payed $16 to ship it back via UPS trackable shipping, and was informed that the package would be received by 12/19/12. It is now 1/4/13 and I haven't even gotten an email stating that they have received the return. I attempted to contact them a week ago through secure message on their website, but have received no response. That is truly horrible customer service. And finally, the website does say that recrediting your card may take "up to two billing cycles." I find this AWFULLY interesting, since in order to file a chargeback with your credit card company, you have have not yet payed the amount in question. After two billing cycles, most people would want to have payed off that charge, in order to avoid paying interest. In other words, having this ridiculous 60-day recrediting policy significantly diminishes consumer ability to refute the charge with their credit card company. Nice. Needless to say, this will be my last order with o2gearshop.com. It has BY FAR been my most disappointing online shopping experience to date.

January 4, 2013
Unprompted review
O2gearshop logo

Reply from O2gearshop

Haley,
I am very sorry for the troubles you experienced. We have received your return and processed your refund. Our website experienced tremendous growth during the holiday season creating backups in many departments. We have brought in additional staff and resources to provide a better customer experience. We will continue to learn and grow from experiences like yours. Please accept our sincere apologies.

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Rated 5 out of 5 stars

Killer Deals!

This website has killer deals on great products. I was able to find exactly what I needed and the item shipped immediately and was delivered 2 days later. Great deal! I'm definitely coming back!

January 4, 2013
Unprompted review

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