Oak Furnitureland Reviews 

228,347
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 27,225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, knowledgeable, and welcoming during store visits, making furniture shopping a pleasure. Shoppers are deeply impressed by the high quality and solid construction of the products, as well as the wonderful range of available options. However, some people mentioned experiencing minor issues related to delivery scheduling and timing. Consumers noted that arrival times could occasionally be inconveniently late or difficult to coordinate smoothly. A few buyers also expressed frustration regarding extra packaging waste or rare instances of damaged items requiring extra visits.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their visits, allowing people to browse... See more

Product

Customers consistently note positive experiences with product, highlighting the solid construction, beautiful... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that items frequently arrive punctually... See more

Service

Reviewers highlight positive aspects of service, consistently describing staff as efficient, helpful, and... See more

Quality

Users describe satisfaction with quality, consistently highlighting the solid construction, beautiful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We knew which sofas we wanted the lady named Jacqui took us to them she was brilliant helpful knowledgeable and supportive There was a variety of of options in the Dylan range colour materials el... See more

Company replied

Rated 5 out of 5 stars

I felt comfortable within the shop, I don’t like to be hassled & pressured. Glen was very knowledgeable regarding the table, chairs & sofa that we bought. He was very helpful as I was not sure which c... See more

Company replied

Rated 5 out of 5 stars

Bought sofa from Ayr branch. Delivered week later but after 1 months some peculiar marks appeared. Phoned customer service who advised me they would send specialist out to inspect. To cut a long story... See more

Company replied

Rated 5 out of 5 stars

We visited the showroom at least three times before we committed to purchase. Each time we visited we were greeted with happy smiling faces, with patience and courtesy. When we were ready to purchase,... See more

Company replied



Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Kitchen Supply Store
  5. Living Room Furniture Store
  6. Office Furniture Store

About Oak Furnitureland

Written by the company

Our Mission

Home. It’s one little word, packed with so much potential. We know that home doesn’t happen overnight. Just like you, home grows over time. And here at Oak Furnitureland, we’ve got what you need to grow it. Whether you’re putting down roots, or looking for a bigger space, we make furniture designed for life’s journey, with style that’s made to last. Because you don’t just furnish a home, you grow one.

How we do it

We can offer great prices because we have strong relationships with our suppliers. We work directly with them to get the best quality furniture at the best possible price.

We also have our own home delivery team. As delivery is completely under our control, we deliver to our customers’ homes efficiently – if ordered from stock, within 7 days. Once delivered, our after sales care team can give support and advice on furniture care.

In the media

Oak Furnitureland has been named in the Sunday Times Fast Track list for six years running. This is an industry award for the UK’s best growing companies. In addition, our furniture is regularly featured in home style magazines.

All this means you can shop confidently with us. Browse our beautifully made furniture online, or visit one of our 100 stores. You’ll find great design for all kinds of home. And all our furniture is made for life.

Oak Furnitureland | 100% Solid Hardwood Furniture & Sofas

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

228K reviews

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4.7

All reviews

(228,347)

26,173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

10/10. Quality items. Fast delivery. Professional service.

September 11, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We're so happy to hear you enjoyed the quality of our items and our professional service! We appreciate your positive feedback.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Excellent range of product and service.

Excellent range of product and service.

September 11, 2026
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Reply from Oak Furnitureland

We are delighted to hear you are pleased with our range of products and service. Thank you for your wonderful feedback!

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 4 out of 5 stars

The staff were very friendly and…

The staff were very friendly and helpful, we had researched what we wanted on line so everything went smoothly at the store.

September 12, 2026
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Reply from Oak Furnitureland

We're so pleased to hear that our staff were very friendly and helpful. It's wonderful that everything went smoothly at the store after your online research.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Oak Excellence .

The team in your Llandudno store , were very polite, helpful and patient. Absolutely excellent service. My wife and I will be certain to return to the store in the very near future.
Philip Marc 👍

September 3, 2026
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Reply from Oak Furnitureland

We're so pleased to hear that our team in the Llandudno store was very polite, helpful, and patient. It's wonderful that you received absolutely excellent service. We're delighted that you and your wife will be certain to return to our store in the very near future.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

All the staff in store were friendly…

All the staff in store were friendly and helpful.
Mark was knowledgeable and gave us great service. He listened to our requirements and helped us with our purchase.
A pleasure to shop in store.

September 14, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We're so pleased to hear that all the team members in our store were friendly and helpful. It's wonderful that one of our team members was knowledgeable and gave you great service, listening to your requirements and assisting with your purchase. We're delighted you found shopping in our store a pleasure.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Great furniture

Great furniture really well made. Brilliant service from Lesley who listened to what we wanted and made the whole experience easy.

September 14, 2026
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Reply from Oak Furnitureland

We're so pleased to hear you love your furniture and that it is really well made. It's wonderful that our team listened to what you wanted and made the whole experience easy.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Great staff

Great staff, so helpful and so much fantastic choice in the store.

September 14, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We are so pleased to hear that you found our staff helpful and appreciated the fantastic choice available in our store. Thank you for your wonderful feedback!

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Colin from thr Metrocentre store was…

Colin from thr Metrocentre store was friendly, helpful and a great salesperson.
Listened to my needs, gave helpful recommendations and was very patient..and good craic.

September 14, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We're so pleased to hear that our team member was friendly, helpful, and a great salesperson. It's wonderful that they listened to your needs, gave helpful recommendations, and were very patient.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Sales assistant was great only started…

Sales assistant was great only started with the company 2 weeks ago.

Explained everything to us regarding the payments , delivery and after care assistance.

The store was lovely to walk around, no one pouncing on you or following you , just let us browse, not like some stores I have been in before.

I would highly recommend your store to others.

September 8, 2026
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Reply from Oak Furnitureland

We're so pleased to hear about your excellent experience in our store! It's wonderful that our sales assistant, even after only two weeks, explained everything clearly regarding payments, delivery, and aftercare. We're also delighted you enjoyed browsing without feeling pressured.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 3 out of 5 stars

Some assembly required

I was expecting the table I bought to be fully assembled. The middle shelf needed resting on 4 small brackets. Two of the holes for inserting the brackets were not deep enough and had to be drilled out. The shelf itself was not exactly sized which results in unsightly gaps at each corner.

After a prompt response from Oak Furniture the issue was resolved to my satisfaction.

September 8, 2026
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Reply from Oak Furnitureland

We appreciate you sharing your experience with the table's assembly and shelf fit.

Thank you for taking the time to speak with me today. I’m glad we were able to discuss your concerns and agree on a suitable resolution.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Quality furniture

The whole experience was a pleasure from the staff to the furniture

September 11, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We are so pleased to hear that your entire experience, from our staff to our furniture, was a pleasure. Thank you for your wonderful feedback!

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Excellent service for start to finish

Excellent service for start to finish , good quality chairs, delivery well organised and on time, cannot fault in any way.

September 11, 2026
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Reply from Oak Furnitureland

We're so pleased to hear you received excellent service from start to finish and that you are happy with the quality of your chairs. It's wonderful that your delivery was well-organised and on time.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Excellent Service

Martin and his team at Oak Furnitureland Netherfield branch were very helpful and supportive when we purchased our sofa. He was very knowledgeable during the whole process.

September 12, 2026
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Reply from Oak Furnitureland

We're so pleased to hear that our team member and his team were very helpful and supportive when you purchased your sofa. It's wonderful that he was very knowledgeable during the whole process.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Molly was great help and made the…

Molly was great help and made the experience seem less. I will definitely be coming back for more furniture!

September 14, 2026
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Reply from Oak Furnitureland

We're so happy to hear that our team provided such a seamless experience for you. We appreciate your kind words and look forward to your next visit!

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Exceptional service

Exceptional service, very friendly staff and delivery people.

September 11, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We are so pleased to hear that you experienced exceptional service and found our staff and delivery people to be very friendly. Thank you for your wonderful feedback!

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Great service in showroom and the…

Great service in showroom and the delivery men did a super job of installation.

September 10, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We are so pleased to hear that you experienced great service in our showroom and that our delivery team did a super job with the installation. Thank you for your wonderful feedback!

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

I knew exactly what I wanted

I knew exactly what I wanted, Dexter who served me was lovely, not pushy, I had my order done quickly.

September 13, 2026
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Reply from Oak Furnitureland

We're so pleased to hear that you knew exactly what you wanted and that our team member was lovely and not intrusive. It's wonderful to hear that your order was completed efficiently.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Friendly staf

September 14, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

Thank you for your lovely feedback! We’re delighted to hear you found our team friendly and really appreciate you taking the time to leave a review.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

We are super happy with our choices

We are super happy with our choices
Our furniture is fitting nicely on our bedroom 😊

September 11, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We are so pleased to hear that you are super happy with your choices and that your furniture fits in nicely in your bedroom.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars
Oak Furnitureland logo

Reply from Oak Furnitureland

We are so happy to hear that you are very pleased with your sideboard. Thank you for sharing your positive feedback with us!

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

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