Oak Tree Mobility Reviews 

Excellent Rep very informative would highly recommend

Thank you so much

Jon Rose was Very helpfull and answered any questions that needed answering very nice and friendly , would recommend

Andrew Murphy came to see me and was truly helpful and helped me choose the right product

The company's sales person took advantage of the elderly (89) disabled female customer (my relative), selling her an unsuitable chair after having turned up without an example product. On top of this the custom made chair in the completely wrong size. As the customer relies on carers, a time slot for delivery had been agreed but delivery arrived outwith this 4h slot so no carer was present. Communication with the company was mostly initiated by me, at times dealing with unfriendly staff providing wrong information. Eventually the company agreed to take the chair back and refund the customer. Again in total ignorance of the situation the disabled customer is in, they sent a cheque that she is unable to deposit as she is housebound. This happened after customer service had confirmed to transfer the refund to the same account all the payment had come from. The company might be suitable for supplying standard chairs but it appears that for any special equipment for vulnerable or disabled people, other specialised companies might be more suitable. I am totally appalled by the way we were treated, resulting in my relative still waiting on a suitable seating solution due to the resulting delay.

Jason was very friendly but still professional . He explained everything thoroughly and answered any questions however trivial . I did not feel pressure into making the purchase today but was reassured I could amend any decisions later in the process .

Have used Oak Tree Mobility for a chair for my mother over 5 years ago.
Mother was in hospital for 5 weeks and got used to the idea of having an adjustable bed when she got home from hospital. I looked at the website when I returned home from a visit to the hospital and received a phone call from Helen who was very pleasant and made an appointment for a me and my mother in the hospital 2 days later. Other office folk were involved in amending the appointment and then Dan Hindmarsh met us and made knowledgable recommendations for a suitable bed for my mum, which we agreed with.
All in all an efficient and impressive service from the whole team.

Martin Padfield was a delight and such an ambassador for your company. He was just awesome and
Because of Martin I had to buy this bed for my mum which wil help her recover.
Martin is a Professional and excellent in what he does.
Thank you for sending.

Very helpfull full explanation. Made buying the chair easy and straightforward. Tony is an asset to oak tree mobility

Steve D and his colleague Dan visited myself and dad. Full demo given and talked through all the options. Highly Recommend

Matt was truthful and put not pressure on me to buy, nice personality

Lovely experience with Stephen Denny. Oaktree mobility ltd are amazing. Explained everything very well and very respectful towards mom. Highly recommended company.

Rod Mason visited me and demonstrated a chair I was happy to purchase, without being pushy.
He had a relaxed manner which totally put me at ease. I’m looking forward to receiving my chair .

I was given plenty of time and available options for making an informed decision. Steve Denny was very helpful and patient throughout.

Mike Driscoll came to see us today was very helpful and informative. The demonstration was a revelation.

Chris was very helpful and fully explained all the pros and cons of the riser, possible dual controls, and benefits of the unique riser features of the cedar model that we selected. I am confident that this will be just what I have been looking for to help my wife following knee surgery and other health diagnoses.

I recently purchased a rise and recline chair from this company but in the day of the visit from their agent he constantly kept saying that the price he'd quoted was a one day offer, i payed in full on the day and oaktree mobility took their money within 3 days, I was told I'd receive a courtesy call about my experience but had the weekend before this would happen over the weekend I made a decision to cancel because I felt I was pressured into buying now oaktree mobility are taking their time in refunding my payment they informed me that it can take upto 14 days to process my refund but in this day and age where electronic payments are instant and they took their money within 3 days I find this totally unacceptable near if you ever have dealings with this company

Very happy with Chaz, not pushy, an easy going meeting, chose a bed and fabric, great service. Thanx

We had a visit today from Ian Bridges of Oak Tree Mobility to explain and demonstrate the company's riser recliner chairs. He was extremely thorough in taking measurements and finding out exactly what I need from a chair. He wasn't at all pushy, no hard sales! He brought a chair with him for me to try and lots of material swatches. I highly recommend both Ian Bridges and Oak Tree Mobility.

My 85 year old mother filled in an online form to receive a brochure for riser recliner chairs. Shortly afterwards she was called to say a member of the team could come today with a demo chair. She agreed thinking they were just being helpful. 'Michael' arrived at the almshouse where she lives (because she doesn't have much money) and within a couple of hours of her request for a brochure had sold her a chair at the cost of £3,270 and walked off with a deposit of half that. She thought she had got a bargain because he told her the original price was £4,000.
She had had no time to compare prices, consider the decision she was making or discuss it with anyone else. Although Michael left a leaflet of Terms and Conditions, which explained Oak Trees rights if she failed to pay, there was no mention of her right to cancel if she changed her mind.
Although we have cancelled the order and Oak Tree have said they will refund the money, she is left feeling frightened and worried.
Targeting the elderly in this way is appalling behaviour and I am currently making a complaint to Trading Standards via the CAB.

Ross was very friendly and professional.and very efficient.3