OANDA - TMS (EU) Reviews 46

TrustScore 4 out of 5

3.8

rondo Daszyńskiego 1, 00-843 Warszawa, Wola, PL


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See what reviewers are saying

Rated 5 out of 5 stars

I created a corporate account with Oanda. To open a corporate account, you have to contact Oanda representatives directly. The application process was a bit unclear at first, but after getting in to... See more

Company replied

Rated 5 out of 5 stars

I created an account last week and i am very satisfied with the onboarding process. Their customer service is very easy to contact compare to other US brokers i had before. I am located in Denmark. Th... See more

Company replied

Rated 5 out of 5 stars

Great Broker, Sam was very supportive and forth comming. Easy to use platform, can use it on your mobile. Seamles integration with Trading View. They even give free subscryption as credit on your tra... See more

Company replied

Rated 1 out of 5 stars

Terrible experience with OANDA client service. I can’t access my verified account, and support keeps claiming my email “isn’t linked to any account” — even though they send weekly emails to this exact... See more

Company replied


Company details

  1. Finance Broker
  2. Currency Exchange Service
  3. Gold and Silver Trading Company
  4. Investment Service
  5. Non-Bank Financial Service

Written by the company

A trusted, regulated broker, OANDA gives you access to global markets for stocks and derivatives, with commission-free trading on forex pairs, cryptocurrencies, indices, and commodities CFDs. Design and build your own investment portfolio, trading with the trend or countertrend, with TradingView's "Most Popular Broker". Established in 1996, OANDA has affiliates in the world’s most active financial markets, including New York, Toronto, London, Warsaw, Singapore, Tokyo, and Sydney. For information email us at: info.eu@oanda.com.


Contact info

  • rondo Daszyńskiego 1, 00-843, Warszawa, Wola, Poland

3.8

Great

TrustScore 4 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Oanda corportate account

I created a corporate account with Oanda. To open a corporate account, you have to contact Oanda representatives directly. The application process was a bit unclear at first, but after getting in touch with Oanda, everything went smoothly.

I would also like to specifically mention that Nikita has been very helpful, both during and after the account registration process.

March 8, 2026
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Karl,

Thanks for your great review. We're so happy to hear about your trading experience.

Team OANDA

Rated 5 out of 5 stars

Opening a live account

I opened a live acount 2 weeks ago, and the process was smooth, and the support was actualy pretty nice. As I expected it to work so far.

February 9, 2026
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Fineas,

We’re delighted to hear about your positive experience!

Thanks,
Team OANDA

Rated 5 out of 5 stars

Amazing broker

Amazing broker, nothing more to add

February 6, 2026
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Nicolas,

Thank you for the wonderful rating! It’s much appreciated.

Team OANDA

Rated 1 out of 5 stars

Worst broker that I ever experienced

Worst broker that I ever experienced, I mean my money till this day from May wasnt refunded and they just keep scaming other people. Be careful out there.

April 30, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Lukas,

We're concerned to hear about your experience. As a regulated broker, we adhere to strict guidelines.

Since we cannot discuss specific account details on Trustpilot for your security, please reach out to us directly on cxsupport@oanda.com so we can locate your request and provide a definitive update on your refund status.

Thanks
Team OANDA

Rated 5 out of 5 stars

Highly recommended

I created an account last week and i am very satisfied with the onboarding process. Their customer service is very easy to contact compare to other US brokers i had before. I am located in Denmark. The Oanda app is also very easy to use and charting tool is just like Trading view. I highly recommend oanda for beginners.

January 22, 2026
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Eloisa,

We're delighted you're having a great trading experience with OANDA. We're always working to provide the best for our clients.

Thanks again,
Team OANDA

Rated 1 out of 5 stars

Worst broker ever!

Worst broker ever!
I opened an account a week ago on Oanda EU. I finished the wuese, I uploaded the documents and the app told me that the account is ready and that I can deposit. So, I deposited some money, but I couldn't use the service. The next day I received an email stating that my documents shouldn't be cropped, so I downloaded them again. The next I received another email stating that I should see the whole document on the pictures and pdf shouldn't be screenshot or cropped,even though the pdf documents were original. I uploaded them again. Since then, no emails, no answers and when I tried to login from the app, it says account disabled.
Unbelievable!!
So I opened the account, they say that my account is created and ready to deposit, I deposit but they disable the account and don't refund the money.
Unbelievable!
They're simply, the worst ever forex broker.

December 19, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Artur,

Thank you for your feedback. As we don't have your account details we have requested more information from you through Trustpilot.

Just to also let you know when you upload your documents, our team reviews your application in line with AML legislation and lets you if your account has been approved and is ready for trading.

If you'd like to contact us yourself please email cx-support@oanda.com, and our team will be ready to help.

Thanks,
Team OANDA

Rated 1 out of 5 stars

Worst Customer Service I’ve Seen — No Replies, No Solutions!

Terrible experience with OANDA client service. I can’t access my verified account, and support keeps claiming my email “isn’t linked to any account” — even though they send weekly emails to this exact address. I contacted their official OTMS support and got zero response. Completely unprofessional and unacceptable for a financial company. I would not trust them with my money again.

November 21, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Sara,

Thanks for your feedback, we're sorry to hear this and would like to try and help.

Please reply to the email that we send you through Trustpilot with your account details so we can look to help you.

Thanks,
Team OANDA

Rated 5 out of 5 stars

The platform and mobile application are…

The platform and mobile application are of a very high level, intuitive and suitable for use by traders of different levels. I like that it offers integration with TradingView. Also I received a very professional attitude during my registration and professional support by the team. Highly recommend

October 22, 2025
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Reply from OANDA - TMS (EU)

Hi Vankos, thanks for sharing your experience with us and for leaving us a great review.

Team OANDA

Rated 5 out of 5 stars

Great customer support

Great customer support, fast reply and dedicated to solve their clients problems. Big thanks to Nikita Vasiljevs for helping me with my issuses today. Looking forward to working with you, guys.

October 7, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Ana,

We’re happy to hear you’re enjoying your trading experience with us.

Thanks,
Team OANDA

Rated 5 out of 5 stars

Competitive broker

Competitive broker. Lowest spreads. Fast execution.
Helpful and fast support.

October 1, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Cristian,

Thanks for sharing your experience with us and for leaving us a great review.

Team OANDA

Rated 5 out of 5 stars

I have been with TMS Europe for over 8…

I have been with TMS Europe for over 8 years now! It has been my best trading platform for CFD and the answers to my queries are prompt by email. Very much trusted and recommended.

Rajeev

September 26, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Rajeev,

Thanks for your great review. We're so happy to hear about your trading experience.

Team OANDA

Rated 5 out of 5 stars

Quickly and helpful.

Quickly and helpful.

August 12, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Tom,

Great to hear you're happy with your trading experience. Thanks for the positive review.

Thanks,
Team OANDA

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Helpful, clear and efficient.

July 31, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Ara,

Thanks for sharing your experience with us and for leaving us a great review.

Team OANDA

Rated 5 out of 5 stars

Withrawal info

It was an easy question about an withdrawal i did one year ago. They found the information very fast even though my account was canceled due to inactivity.

July 21, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi,

Thanks for your kind words and great review.

Team OANDA

Rated 5 out of 5 stars

Professional support and successful withdrawal – great experience with OANDA TMS

I would like to express my sincere gratitude to the brokerage company OANDA TMS, and especially to the employee named Gosia, for their professionalism and prompt assistance. I had an issue with withdrawing funds and, to be honest, I was quite concerned. However, thanks to Gosia’s attentive and helpful approach, the issue was resolved quickly and efficiently — and the funds were successfully withdrawn.

The employee demonstrated a high level of competence, stayed in touch, explained everything clearly, and guided the process through to completion. Professionals like this truly build trust in a company.

OANDA TMS has proven to be a reliable broker that genuinely cares about its clients. I’m very glad I chose this company. Thank you very much!

May 13, 2025
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Reply from OANDA - TMS (EU)

Hi Artem,

Thank you for sharing your positive experience. We're pleased to hear Gosia was able to resolve your withdrawal issue promptly and professionally. We strive to provide efficient and helpful support, and we're glad this was your experience.

Team OANDA

Rated 1 out of 5 stars

They closed gold market 1 hour earlier…

They closed gold market 1 hour earlier then it should’ve been with no notice, 21.58 Swedish time when they use to close 22.59, I couldn’t close my trade which made me not be able to close my trade on a Friday which made me lose 30% of my whole account when market opened. All other instruments were still open on the market. I trusted Oanda that’s why I chose them but that they closed only gold marked with no notice I’m so upset and disappointed. I was in a profit no other broker did close the gold market 1 hour earlier that Oanda did. Basicly if I was trading with another broker i would been in a profit and not 30% lose on my account I’m devastated

May 12, 2025
Unprompted review
OANDA - TMS (EU) logo

Reply from OANDA - TMS (EU)

Hi Mat,

We're very sorry to hear about your experience, we understand your frustration and disappointment, especially given your trust in OANDA.

Please be advised that the market hours for specific instrument are outlined in the Instrument Specification on our website https://www.oanda.com/eu-en/instruments-specification and also in MT5.

If you require any further assistance, we encourage you to contact us at cxsupport@oanda.com

Thanks,
Team OANDA

Rated 2 out of 5 stars

No API access in Europe

For reason their support cannot explain, API access is not supported in Europe.

That means you can forget about making integrations to OANDA work in Europe.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support.

Excellent customer support.
I had rookie questions but customer support was on the phone very quickly and resolved my issue instantaneously.

February 21, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Wilfried,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that!

Thanks again,
Team OANDA

Rated 2 out of 5 stars

A fine broker, but

A fine broker, but has very discret fees. For example when withdrawing money, they take a cut, and don't openly tell you.

February 6, 2025
Unprompted review
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Reply from OANDA - TMS (EU)

Hi Hugo,

We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.

If you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com - or cxsupport@oanda.com if you’re a EU resident.

Regards,
Team OANDA.

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