The shipment was put on hold by DHL, then after 14 days it was returned. Afterwards the nice support team at Occhialando organized that it was re-sent via UPS. So it arrived without problems, but with... See more
Company replied
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See what reviewers are saying
I ordered multiple times from Occhialando and I can surely say that I won’t be stopping. I’m a sunglasses maniac, wearing sunglasses during the whole year. I always like to add a new pair to my collec... See more
Company replied
Great variety of sun glasses and good prices! Ordering process was really smooth and the sunglasses arrived fast. Would suggest, just to have it as an option, to provide more shipment methods, as expr... See more
Company replied
This was my second time buying from Occhialando. The prices are very good and the handling of queries is also good. Excellent packing and quick shipping. 9/10 experience.
Company replied
Company details
Written by the company
Occhialando è un sito e-commerce dedicato esclusivamente alla vendita online di occhiali da vista da sole e accessori. Grazie alla sua piattaforma user-friendly, intuitiva e dinamica, l'acquisto di prodotti con un solo clic non è mai stato così semplice. Con una vasta gamma di prodotti delle migliori marche e prezzi competitivi, sul nostro sito troverai tutto ciò che cerchi. Scopri l'esperienza accogliente di fare shopping su Occhialando, dove la comodità è solo a un click di distanza.
Contact info
Formigine, Italy
- 00390598303572
- service-support@occhialando.it
- www.occhialando.it
4.5
Excellent
4K reviews
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Occhialando
Dear Nino Jajanidze,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Taken money but not shipped product, customer service non existent
I ordered from occhialando after seeing all the good reviews, I thought I would have a good experience with them. However it has been quite the opposite. I ordered 3 replacement straps for snow goggles beginning of December, I then received an email shortly afterwards stating that they did not currently have them in stock in the factory and that it would take 10 days to have them restocked and shipped out to me. I replied to this email stating I would like to go ahead with the order and that the delay would not be a problem. I have heard nothing from them since, but my account has been debited. I reached out to the customer service team using their online form 9 days ago asking for an update and have received no reply. So in the end my money has been taken and I have not received the product- or any help with my order. A company to avoid.
January 16, 2025
Unprompted review
Variety of choise including new models
Variety of choise including new models. Good prices, quick customer service, discount coupons
January 20, 2025
Reply from Occhialando
Dear Maija Kavace,
We sincerely appreciate your decision to purchase from Occhialando. It’s wonderful to hear that you found exactly what you were looking for on our e-commerce platform.
Your support and confidence in us are highly valued. We are committed to providing a top-notch shopping experience, ensuring the highest quality of our products and the professionalism of our customer service team.
Remember, we are here to assist and support you throughout your shopping journey. If you have any questions or require further information, please feel free to reach out to us. We would be more than happy to assist you.
Thank you once again for choosing Occhialando. We value your choice and hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando Team
good experience but a little bit slow…
good experience but a little bit slow till shipment
January 5, 2025
Reply from Occhialando
Dear cagan onen,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Carrera 4020 frames
Site is logical and clear, frames where packed nice, but came without Certificate of Authenticity Card (Carrera 4020)
December 1, 2024
Reply from Occhialando
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Reply from Occhialando
Dear Zina Moise,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Better than expected from website and reviews
Thought it was i scam in the beginning. This is why I payed with PayPal and checked my glasses very carefully.
Website and ordering process could appear little more trustworthy (various weird entries for sending the package, unclear status of order in the beginning, not as fast as other online shops in preparing the shipping), but after I got the link to the transport service provider after around a week, parcel was traceable and my glasses arrived as expected!
In the end everything was fine. Thank you!
December 1, 2024
Reply from Occhialando
Gentile Gregor,
Desideriamo ringraziarla di cuore per aver scelto di acquistare su Occhialando. Siamo lieti di sapere che ha trovato ciò che cercava sul nostro e-commerce.
Ci impegniamo a offrire un'esperienza di acquisto eccellente, garantendo la qualità dei nostri prodotti e la professionalità del nostro servizio clienti.
Se dovesse avere bisogno di ulteriori informazioni o assistenza, non esiti a contattarci. Siamo qui per lei.
Cordiali saluti,
Il team di Occhialando
Disgusting experience trying to order two CK frames from Occhialando
I have never ever seen such a company in my life. I ordered two CK frames. Waited for them to arrive (international shipping). When I realise they do not arrive, I check my email and see that they sent an email in which they told me that maybe I'd have to pay customs, and that if I agreed to that, and that I had to submit a form confirming or denying. Meanwhile, the status was "waiting for clients answer" for two weeks. Can you believe it? I thought it was one of the many emails one receives when purchasing something online. I answer that I confirm.
Three days later, I receive another email in which they tell me that one of the frames is not available any more and that I have to wait two months, and that I have to submit a form in which I confirm or deny that I still want that order. I click on confirm (I wanted those two frames because I already own the same but with a different colour, and I love them, but there was no rush).
Today someone writes to me (and, oh, this time I can answer back to the email, because the previous ones did not offer any means to contact Occhialando; the only option was to confirm or cancel), telling me that the company management is wondering whether I really want these glasses or I just want them to try them on and then return them (are they kidding, the shipping costs were $30, and I did not know if they could be returned, but I guess I'd have to pay to send them back), they said that they sent this email out of courtesy to clients, because these glasses are in high demand and to avoid making the customer wait too long? Yes, I know it does not make any sense, that is what they wrote. That was the last straw. I mean, what kind of joke is this?? I thought that maybe it was a scam, because this is pathetic, fishy, sketchy and lame. This is the most disgusting thing I've witnessed when buying something online. I have just purchased those frames somewhere else, and they should arrive in a week, DHL express, and the shipping was half of what Occhialando intended to charge me. Shame on Occhialando. I would not buy from this company if I were you. They are fishy and untrustworthy and they just play with the customers. Also, just so you know, one month later and while they were playing with me, they had blocked all the money in my account, so that they could be assured that I paid. And they were telling me I had to wait two months, which means three months waiting, while they block the money. Beware of them!! I have just read that they did the same in other reviews and tell ridiculous excuses. And, listen, Occhialando, I see you answer bad reviews. Well, let me tell you in advance: spare me your tales. What you have done is ridiculous, unacceptable, unjustifiable and absolutely fishy. Save yourself the excuses, because I tell in advance that they are going to be BS. Fatte schifo!
December 11, 2024
Unprompted review
Reply from Occhialando
Dear Jesús Estévez,
Please provide us with your personal details and order number so we can respond to you appropriately.
Best regards
Occhialando
Reply from Occhialando
Dear Wayne Oconnor,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Ordered from Italy to Estonia
Ordered from Italy to Estonia, quick delivery and great pricing!
November 7, 2024
Reply from Occhialando
Dear Kaia Silde,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Scummy practices
Ordered some glasses the 2th october, they didn't sent them until the 24th october (after 22 days), using as an excuse that a "bug" marked them as being in stock while they were not.
The parcel arrived empty the day after (25th of october), they refuse to provide any type of solution using as pretext that they're waiting on DHL for a solution and we're already in the 20th of november.
I do not recommend this store to anyone.
November 20, 2024
Unprompted review
Reply from Occhialando
Dear Aura,
We are waiting for information on your order number
We remain at your disposal
Best regards
Occhialando
Reply from Occhialando
Dear Jasmina Radujko,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Disappointing!!!
VERY unhappy with the customer support. I ordered 1 pair of glasss and they arrived crooked... they were not straight... so i paid for returning the glasses and ordered another pair of glasses which unfortunately did not suit me. So I emailed the team that I would be returning the glasses and they told me as per their policy they cannot accept more than 1 return nor give a refund... im so disappointed and stuck with a pair of glasses that dont suit me and have basically lost my money... i tried to explain so many times that the first return was not my fault... and they dont accept or are willing to understand or help!!!!
September 1, 2024
Unprompted review
Reply from Occhialando
Dear Yury,
We sincerely appreciate your decision to purchase from Occhialando. It’s wonderful to hear that you found exactly what you were looking for on our e-commerce platform.
Your support and confidence in us are highly valued. We are committed to providing a top-notch shopping experience, ensuring the highest quality of our products and the professionalism of our customer service team.
Remember, we are here to assist and support you throughout your shopping journey. If you have any questions or require further information, please feel free to reach out to us. We would be more than happy to assist you.
Thank you once again for choosing Occhialando. We value your choice and hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando Team
Great customer support
Great customer support! Even more than 2 years since I bought a frame there, they were able to provide me with spare parts so I could easily repair it myself.
October 28, 2024
Reply from Occhialando
Dear Frantisek,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
more than pleased!!
November 6, 2024
Reply from Occhialando
Dear Φωτεινή,
We would like to express our sincere gratitude for choosing to make a purchase at Occhialando. We are pleased to hear that you found what you were looking for on our e-commerce website.
Your support and trust mean a great deal to us. We are committed to consistently providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers throughout the entire process. If you have any questions or need further information, please do not hesitate to contact us. We will be delighted to assist you.
Once again, thank you wholeheartedly for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando team
Everything went well
Everything went well through my 1st purchase, hope to be buying more glasses soon to add to my collection
October 7, 2024
Reply from Occhialando
Dear Sean Tabone,
We would like to express our sincere gratitude for choosing to make a purchase at Occhialando. We are pleased to hear that you found what you were looking for on our e-commerce website.
Your support and trust mean a great deal to us. We are committed to consistently providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers throughout the entire process. If you have any questions or need further information, please do not hesitate to contact us. We will be delighted to assist you.
Once again, thank you wholeheartedly for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando team
Great!!!!!
October 17, 2024
Reply from Occhialando
Dear Martyna,
We would like to express our sincere gratitude for choosing to make a purchase at Occhialando. We are pleased to hear that you found what you were looking for on our e-commerce website.
Your support and trust mean a great deal to us. We are committed to consistently providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers throughout the entire process. If you have any questions or need further information, please do not hesitate to contact us. We will be delighted to assist you.
Once again, thank you wholeheartedly for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando team
Everything was excellent!
September 27, 2024
Reply from Occhialando
Dear Diana Sarija,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
EVERYTHING OK
October 2, 2024
Reply from Occhialando
Dear MAJA KLJAIĆ,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
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