Ocl Solicitors Reviews 

1,603
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 660 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing exceptional overall support and guidance. Customers frequently praise the staff and solicitors for being extremely professional, courteous, supportive, and efficient when handling personal injury claims from start to finish. Consumers really appreciate how clearly complex legal procedures are explained, which helps reduce anxiety and makes stressful situations easier to navigate. Some reviewers were not happy with the lengthy delays throughout the process and the constant need to chase teams for updates. Others also experienced frustrating communication breakdowns and prolonged waiting times before their accident claims finally reached a proper resolution.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and compassion... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is... See more

Claim

People report positive experiences with claim management, highlighting professional support and efficient... See more

Service

Reviewers mention positive feedback about service, highlighting an overall friendly, efficient, and painless... See more

Response time

Customers had positive experiences with response_time, frequently noting that queries and emails were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was kept informed on all the steps along the way and was treated with courtesy and respect when I contacted OCL. I knew Sophie or another member of staff would get back to me with any answers quickl... See more

Rated 5 out of 5 stars

I have recently contacted OCL Solicitors to handle a personal injury claim on my behalf. My case has been handled by Jack Wroe, Trainee Solicitor, and I would like to thank him for his professional... See more

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated t... See more


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,603)

650 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Curtis Lawton was very professional, polite, efficient and kept me fully up to date during the process of my claim .

Excellent service throughout.
Would definitely recommend OCL.

July 21, 2026
Unprompted review
Rated 3 out of 5 stars

I didn’t think I should have anything…

I didn’t think I should have anything to do with the cost of repairs and going to court
The third party who bumped into me and his insurance company admitted responsibility. My insurance company charged too much for the repairs so i think it was down to them and no need for me to be involved

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a big thank you to…

I would like to say a big thank you to the staff of o'clock solicitors they are so polite and very helpful. Very nice to phone them and get a real person.they have sorted out my claim in just a short time and now that chapter is now closed and top marks to them .

July 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Ocl solicitors

Never been in a experience like this but ocl solicitors have been superb , Chardonnay lackenby was so very lovely & polite & explained everything in detail.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Daniel had taken on my case after his…

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated throughout the duration which had reduced my stress levels. I cannot thank Daniel enough for all of his work in bringing my case to a conclusion. I can highly recommend Daniel from OCL solicitors

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Professional, approachable and supportive

I've had a great experience with OCL Solicitors, particularly Tommy Spouse.

My case has involved two separate road traffic accidents, and Tommy has been professional, approachable and easy to deal with throughout. He's always taken the time to explain things clearly, kept me updated, and made what could have been a stressful process much easier to understand.

One of my claims has now reached a successful settlement, with the other still ongoing, and I've been really pleased with the service I've received so far.

I'd have no hesitation in recommending Tommy and OCL Solicitors.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Feedback

You were patient when trying to get hold of me. Due to my work as a Teacher, I cannot answer my phone during the day which made it difficult to contact me. You informed me of everything that was going on and explained why I needed to answer questions.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I can’t recommend Kelly Homer and Karolina Bem at OCL solicitors for all their hard work,patience and help that I have received throughout my long and difficult claim.
They always answer calls and emails promptly and nothing is ever too much trouble.
They assisted me with everything, were kind and compassionate when I felt overwhelmed with it all, always explaining things so I would understand every step of the way what was happening.
Kelly negotiated a good settlement with my best interests going forward.
Thank you to a great team.

July 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Gillian Ward - An inspiring representative for OCL

I was assigned OCL to deal with a complex injury i sustained in an RTA, and as a result i have to say my experience overall has been first class, but with a special mention required for Gillian Ward. Gillian is by far and away the most professional person I think i have ever dealt with, her ways of working are confidence inspiring and I have the utmost confidence in her as an individual. Gillian exudes professionalism, is empathetic and leaves me in no doubt at all that she has my best interests in mind. A business is all about the people within it and how they operate, Gillian is a fabulous asset for OCL and in my opinion should be recognised for her contribution to the business, but more importantly her clients

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend OCL Solicitors

I highly recommend OCL Solicitors. They handled my car accident claim professionally and kept me updated throughout the process. The team was friendly, efficient, and achieved a great outcome for my case. Thank you for your excellent service and support!

July 16, 2026
Unprompted review
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Rated 5 out of 5 stars

From start to finish OCL have been…

From start to finish OCL have been great. Took all the stress away and dealt with everything. Kept me informed through out the process and explained things when needed. Grange and Kelsey were very kind and helpful. I spoke to some other people but can’t remember the names sorry. Over all highly recommended

July 15, 2026
Unprompted review

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