good customer support service by octa team
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You did very well for the following and update requested from my end, as i am preparing to get the missing information you requested
Company replied
Answers to my questions.
Company replied
Thank you for appreciation with me
Company replied
Company details
- Finance Broker
- Alternative Financial Service
- Financial Consultant
- Investment Company
- Investment Service
- Stock Broker
About Octa Broker
Written by the company
Octa is a global brokerage brand that prioritises transparent trading, fast withdrawals, and reliable access to services.
Key facts about Octa:
Offering easy-to-use analytical tools and guidance for traders of all experience levels, Octa provides high-quality trading services and transparent, advantageous trading conditions:
Key facts about Octa:
- 15 years on the market
- 28 mln+ traders' accounts
- 3 trading platforms: OctaTrader, MT4, and MT5
- 280+ trading instruments
- 90+ industry awards.
Offering easy-to-use analytical tools and guidance for traders of all experience levels, Octa provides high-quality trading services and transparent, advantageous trading conditions:
- low spreads
- quick deposits and withdrawals
- 0% commission
- no swaps
- 50% deposit bonus.
Contact info
United Kingdom
- www.octabroker.com
3.7
Average
10K reviews
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I deposited some money and it was…
I deposited some money and it was perfectly processed
But it’s still not credited to my trading account. Its been 7 days for now.
No proper response from Octa team, they are just asking me to wait and they even don’t know how long i have to wait.
Poor customer service
July 3, 2026
Unprompted review
Reply from Octa Broker
Hello!
We're sorry for the delay and understand how frustrating this situation has been.
Please be assured that it was never our intention to delay your deposit. We can confirm that your case is being handled by our team, and we're doing everything possible to have the funds credited to your trading account as quickly as possible.
We sincerely appreciate your patience and understanding.
Kind regards,
Octa Rep.
After a long delay with my withdrawal…
After a long delay with my withdrawal saying my account was under review, I finally was paid out.
I got worried, but none the less, they are a great broker.
July 7, 2026
Unprompted review
Reply from Octa Broker
Hello!
Thank you for taking the time to update your review and for your continued trust in Octa.
We're sorry for the delay you experienced and understand the concern it caused. We're glad to hear that your withdrawal has now been completed successfully. Your feedback is valuable to us as we continue working to improve our services and provide a smoother experience for all our clients.
Kind regards,
Octa Rep.
Deposit fund is not credited
I have made a deposit on 2nd July. 5 days passed and it is not credited to my trading account. I have sent several emails to customer care,
Tried to connect with customer care via chat several times. But the bot is answering and keeping me waiting for some time and closing the chat without connecting to customer care executive.
Fed up with octabroker. On sending email to them, standard automated email is received.
Very bad customer care and poor service to the customers.
July 2, 2026
Unprompted review
Reply from Octa Broker
Hello!
We're sorry for the delay and understand how frustrating this experience has been.
We located your request and can confirm that your case has been escalated to the relevant team for further review. Our specialists are doing their best to resolve the issue as quickly as possible.
We also apologise if our AI assistant was unable to address your enquiry—we're continuously improving it to better provide clients with the support and assistance they need.
We appreciate your patience and understanding.
Kind regards,
Octa Rep.
I deposited 40000 but it's could…
I deposited 40000 but it's could reflect in my account , but the team do superb job to help me
July 6, 2026
Unprompted review
Reply from Octa Broker
Hello!
Thank you for your high rating and for your trust in Octa. We truly appreciate your kind words about our team.
We can confirm that we've received your request and our specialists are currently looking into it. We're doing our best to complete the process as quickly as possible and appreciate your patience in the meantime.
Kind regards,
Octa Rep.
very bad experience I was deposited …
very bad experience I was deposited 30 June still not credit. I has chat talk to agent 100 times didn't connect I send mail more than 50 times no response I share all data proof but they didn't credit my money still send AI assistance msg how can I help you I was so angry that AI answer worst customer support octa I was deposited correctly but you hold my money around 1 week
July 7, 2026
Unprompted review
Reply from Octa Broker
Hello!
Thank you for reaching out, and we're sorry for the inconvenience this has caused.
After reviewing your case, we can confirm that the deposit has not yet been credited. Our team has completed an initial check but was unable to locate the funds. To help us continue the investigation, please send us a detailed bank statement in PDF format showing all account details and transactions from 30 June 2026 to the present.
Once we receive it, we'll look into this further as quickly as possible.
Kind regards,
Octa Rep.
i deposited 20000 indian rupees via UPI…
i deposited 20000 indian rupees via UPI PAYMENT APP on 1 july 2026 its been more than 5 days my deposit not credited yet into my trading acount. and when i try to connect human agent its everyday unavailble. i sent many email to support of octa no response. i will not recommend octa broker to any trader worse broker and scammer please stay away
July 1, 2026
Unprompted review
Reply from Octa Broker
Hello!
We're sorry to hear about your experience and understand how frustrating this situation must be.
We can confirm that we've received your request, and our team is currently investigating the delayed deposit. Please be assured that we're doing everything possible to resolve the matter as quickly as we can.
We appreciate your patience during the investigation. If any additional information is required, Customer Support Team will contact you directly via email.
Kind regards,
Octa Rep.
Raden good agent help me with my case…
Raden good agent help me with my case ,explain everything i was need to know i hope resolve it
thank you
octafx good broker i suggest to all i have many years with this broker
July 6, 2026
Unprompted review
Reply from Octa Broker
Hello!
Thank you for your wonderful review and for your trust in Octa over the years.
We're delighted to hear that Raden was able to assist you and provide the information you needed. Your kind words will be shared with the team.
Thank you for recommending Octa—we truly value your continued support.
Kind regards,
Octa Rep.
Reply from Octa Broker
Hello!
Thank you for your 5-star rating and your kind words.
We're delighted to know you've had a great experience with Octa. Your support means a lot to us, and we'll continue working hard to provide you with the best possible service.
Kind regards,
Octa Rep.
Dear Octa Support Team,I am writing to…
Dear Octa Support Team,I am writing to formally log a complaint regarding my pending withdrawal request, which has now been stuck for 7 days with zero communication. Furthermore, your live chat and email support channels have been entirely unresponsive for the past 3 days.
UPDATE: The broker reached out via email and requested a full bank statement from the date of deposit to the present day. I sent the official PDF statement immediately. Since sending the documents, support has gone completely silent again, and my withdrawal remains stuck. This feels like an intentional delay tactic.
FINAL UPDATE: Following my public dispute and regulatory escalation, an Octa human agent named Maddie reviewed my bank statements and fully approved my account. Both of my pending withdrawals have now successfully cleared into my Nigerian bank account. The issue is 100% resolved.
June 30, 2026
Unprompted review
Reply from Octa Broker
Hello!
We're sorry for the delay and understand your concern.
After reviewing your case, we can see that additional verification is required before we can proceed with your withdrawal. Our team emailed you on 1 July 2026, requesting an original, unlocked PDF bank statement from your bank, covering the period from 29 June 2026 to the present and showing your deposits to our platform.
Once we receive the requested document, we'll continue the review and process your withdrawal as quickly as possible.
Kind regards,
Octa Rep.
They are scammers
They are scammers. I deposited money, but it has not been added to my wallet. They are also not responding to my messages. This is a scam stay away from them.
July 3, 2026
Unprompted review
Reply from Octa Broker
Hello!
We're sorry to hear about your experience and understand your frustration.
We can confirm that Customer Support Team has received your request and is currently investigating it. Based on the initial review, this appears to be a batch transaction rather than a wallet-to-wallet transfer, which is probably why it wasn't credited automatically.
Our team is continuing the investigation and will keep you updated via email. We appreciate your patience while we work to clarify the transaction details.
Kind regards,
Octa Rep.
I Been using OctaGlobal for years
I Been using OctaGlobal for years. Withdrawals usually do go through, although there were times payouts took far too long while they suddenly requested bank statements and extra verification for a bank account they’ve already had for years.
My biggest issue is the leverage changes. I’ve repeatedly noticed my leverage being changed whenever my account is performing well or getting close to bonus targets. That completely affects risk management, trade sizing, margin, and overall trading consistency.
When leverage changes unexpectedly, it throws traders off rhythm, disrupts strategy execution, and can lead to unnecessary losses. Consistency is critical in trading, and constantly changing trading conditions damages trader confidence and performance. never have a
July 6, 2026
Unprompted review
Reply from Octa Broker
Hello!
Thank you for taking the time to share your feedback and for being with us for the past few years.
We're sorry for the inconvenience you've experienced. Requests for additional documentation are a standard part of our procedures and help us comply with applicable AML requirements, protecting both our clients and our platform.
Regarding leverage, adjustments may be made in accordance with our policies and current market conditions. These measures are applied to support responsible risk management and maintain stable trading conditions.
We appreciate your feedback, as it helps us continue improving our services.
Kind regards,
Octa Rep.
PAID FINALLY!!!
Company is good , payed me after 1 week , due to long time taken for deposit and my inconvenience I am going to give you 4 stars.
July 4, 2026
Unprompted review
Reply from Octa Broker
Hello!
Thank you for your patience while we worked on your case.
We're glad to confirm that the issue has now been resolved. We understand how frustrating the delay must have been and appreciate your understanding throughout the process.
If you have any further questions or need assistance, please don't hesitate to reach out to our Customer Support team.
Kind regards,
Octa Rep.
Good 👍👍👍👍👍👍
July 3, 2026
Unprompted review
Reply from Octa Broker
Hello!
We appreciate your feedback a lot. If you have any ideas or recommendations for improving our trading app and earning a 5-star rating, you're more than welcome to write to us at support@octaassist.com.
We'd love to hear from you!
Kind regards,
Octa Rep.
Ok very good
July 3, 2026
Unprompted review
Reply from Octa Broker
Hello!
Thank you for taking the time to rate our app and for your high score.
Kind regards,
Octa Rep.
I want to file a complaint regarding a…
I want to file a complaint regarding a very serious issue I faced with Octa. I deposited LTC to the wallet address provided in my Octa account, but the funds never arrived in my Octa wallet. After noticing the issue, I contacted customer support for help, but instead of properly resolving the matter, they only gave vague replies like “we will check the issue” and asked me to send an email.
What is even more concerning is that when I checked the LTC deposit address again in my Octa account, the address had suddenly changed. This is extremely suspicious and unacceptable because I deposited LTC to the address shown by the app at that time, and now the address is different while my funds are missing. This has caused me financial loss, stress, and a complete loss of trust in the platform.
I request an immediate investigation into this matter, proper tracking of my LTC deposit, and a full resolution as soon as possible. Users should not have to suffer because of wallet/address issues and poor customer support. My experience with this app has been very bad, and I would strongly warn others to be careful before using it.
July 2, 2026
Unprompted review
Reply from Octa Broker
Hello!
We understand your concern and thank you for providing feedback.
Please note that a change of a wallet address is a part of the internal process. Every new deposit shall be initiated from the deposit page to ensure the usage of the relevant details. The process is in place solely to support the availability of payment options, and we're sorry it raised suspicion.
We would be happy to assist you with this matter if you could kindly provide your trading account number. Alternatively, Customer Support team will let you know once the case is resolved.
Kind regards,
Octa Rep.
From india.I am using octa from last 4…
From india.I am using octa from last 4 years. Profit made a claim for withdraw I got the money in my bank account within an hour. Now the money has not come even after requesting it twice. It calls into question your trust in yourself. Trust yourself once again withdrawal RequestI have kept I need help this is my college fee please fix my problem as soon as possibly
June 29, 2026
Unprompted review
Reply from Octa Broker
Hello!
We're sorry to hear about your experience and understand your concern.
After reviewing your case, we can see that your withdrawal is currently pending because your account requires additional verification as part of our routine checks.
Our team emailed you on June 2, 2026, requesting your bank statements in PDF format covering the period from June 1, 2026, to the present. Once we receive the requested documents, we'll continue the verification and process your withdrawal as quickly as possible.
We appreciate your cooperation and look forward to resolving this matter for you.
Kind regards,
Octa Rep.
Reply from Octa Broker
Hello!
We're sorry to hear that your issue has not yet been resolved, and we understand how frustrating this must be.
After escalating your issue, we can now confirm that it has been resolved and that payment has been credited to your account. Please check it from your side.
Kind regards,
Octa Rep.
Octafx is definitely a scammer
Octafx is definitely a scammer. I had opened an new account and deposited some amount as per their guidance. They had given a QR and I paid on 21/06. Still today my amount not credited to my account and their customer service is just worthless. They had taken all the details including my bank statement but nothing done. People should avoid this scammer OCTAFX so that they can't cheat people anymore.
June 21, 2026
Unprompted review
Reply from Octa Broker
Hello!
We're sorry to hear about your experience and understand your frustration.
After reviewing your case, we can see that our team requested additional documents via email eight days ago to continue the checking of your transaction.
Once we receive the requested information, we'll be able to proceed with the review and work towards resolving the matter as quickly as possible.
We appreciate your cooperation and look forward to assisting you further.
Kind regards,
Octa Rep.
OctaFX confirmed they recovered funds…
OctaFX confirmed they recovered funds mistakenly sent by the user, yet the deposit has remained pending for over two days without a refund processing update. Despite submitting requested information immediately, I am facing lack of communication and delayed resolution following the recovery confirmation.
June 26, 2026
Unprompted review
Reply from Octa Broker
Hello!
Thank you for taking the time to share your feedback.
We're sorry for the delay and understand how frustrating this experience has been.
We can confirm that the refund has now been processed. Our team has also sent you an email with the transaction hash so you can track the transfer. If you have any further questions or require additional assistance, please feel free to reply to the email, and we'll be happy to help.
Kind regards,
Octa Rep.
Today is 7th day of deposit my payment…
Today is 7th day of deposit my payment , but still not reflect in my trading account , good job , everything only forward to time and no more solution for me.
MY TRADING ACCOUNT - #122886357 USD
July 1, 2026
Unprompted review
Reply from Octa Broker
Hello!
Thank you for taking the time to share your feedback and for your high rating. We’re sorry to hear that your deposit took longer than expected to be credited, and we understand how frustrating this experience must have been.
We strive to process all deposits as quickly as possible, but in some cases additional processing time may be required. Kindly share your trading account number for us to investigate this futher for you.
If you have any questions or require any further assistance, please don’t hesitate to contact us at support@octaassist.com.
Kind regards,
Octa Rep.
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