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Rated 5 out of 5 stars

We were with Octiive when they were Mondo Tunes. Then left because it felt more corporate and less indie artist related. But looks like they have brought back the founding ceo and core team of music... See more

Rated 4 out of 5 stars

they locked me out of my account for no reason, didn’t reply to my emails or give me a refund!! i spent $40 on 2 albums and never got a single penny back, i’m very disappointed. update - the money... See more

Company replied

Rated 1 out of 5 stars

no hyde upc: 735380570583 read news. I get Me some fun during some toys try to stohle My. doesn't collect youtube content id doesn't not aggregate properly doesn't not support properly... See more

Company replied

Rated 5 out of 5 stars

For a while now, Octiive has been the driving force behind our label services, and our happiness quotient has soared. The team is exceptional, and their customer support is nothing short of outstandin... See more

Company details

  1. Music Management and Promotion

Written by the company

As an online music service provider, we serve a community of independent artists encouraging creative freedom and reach to fans worldwide.


Contact info

3.7

Average

TrustScore 3.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

My second time now I have had a really great experience with Octiive. Their customer service was excellent, professional, responsive, and very helpful throughout the process. What stood out to me the most was how efficiently they handled my distribution needs, especially when I needed help moving up my release date. They made the process smooth and stress-free, and I truly appreciated their quick support and willingness to assist. It’s reassuring to work with a company that not only distributes your music well, but also provides dependable customer care when it matters most. I’m very pleased with my experience and would definitely recommend Octiive to other artists looking for reliable distribution and outstanding service.

March 13, 2026
Unprompted review
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Rated 4 out of 5 stars

Ok all music artists

Ok all music artists, who want they music 🎶 on platforms look at (Octiive) they get yr work around the world 🌎.
They service are really great from the Octiive support teams.
Your future start by a Click by Octiive.
Thanks to Octiive support teams

March 13, 2026
Unprompted review
Rated 3 out of 5 stars

HONEST REVIEW PLEASE

Hey guys I want to use Octiive do they pay royalities and release music on time I need honest answers especially regarding payment of royalties ..I and my team have been considering

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Honest and reliable distribution

I have had bad experiences with other distributors in the past. Octiive has been the opposite. Everything was clear from the beginning and my release went live perfectly on time. Their team is responsive and truly supportive. It is refreshing to work with a company that puts artists first.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

read news

no hyde

upc: 735380570583

read news.

I get Me some fun during some toys try to stohle My.

doesn't collect youtube content id
doesn't not aggregate properly
doesn't not support properly
doesn't not pay out My Royal ties

September 1, 2025
Unprompted review
Octiive logo

Reply from Octiive

Hi there,

Thanks for taking the time to leave a review. At Octiive, we’re all about putting musicians first and making sure your music gets the support it deserves.

We’d really like to help you sort this out, but we’re not entirely sure what specific issues you’re trying to describe here. Please reach out to our Artist Support team directly so we can better understand what’s going on and get this resolved for you.

You can contact us at support@octiive.com with your UPC (735380570583) and any details, and we’ll be happy to dig in and help.

Thanks again for sharing your feedback — we’re here to make sure your music journey goes smoothly.

— The Octiive Team

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Rated 1 out of 5 stars

their name befor octiive

Octive, from what I learned previously, their name is Mondotunes, which if you look at the website leads to Octive, which apologizes for being late because it was 4 years late in replying on Trustpilot. I don't know what they were thinking, sorry for being 4 years late?

September 5, 2024
Unprompted review
Octiive logo

Reply from Octiive

Hi and thanks for the note but we're a bit confused as to the review/rating? We tried reaching you direct to learn more and have not received a response. Could you please clarify what the review is regarding?

Rated 5 out of 5 stars

Octiive is great for music…

Octiive is great for music distribution! The AI cover art generator works great and saves me so much time. My music reaches all major platforms without any issues. I don’t get the bad reviews over here. Furthermore, the customer support is really good.

May 22, 2024
Unprompted review
Octiive logo

Reply from Octiive

Hey big thanks for taking the time to write us a review Edward! We appreciate having you as a part of our team and will continue to push for the best services available to artists. Cheers, The Octiive Team

Rated 5 out of 5 stars

Highly recommend!

I´m extremely satisfied with Octiive's music distribution platform. The customer service has been exceptional, providing prompt and helpful assistance whenever I've needed it. Their dedication to supporting artists is evident, making the distribution process smooth and enjoyable.Highly recommend!

December 10, 2023
Unprompted review
Octiive logo

Reply from Octiive

Craaaack! Thanks a ton for writing this. We appreciate it here and makes us a happy bunch of music nerds :)

Rated 5 out of 5 stars

For a while now

For a while now, Octiive has been the driving force behind our label services, and our happiness quotient has soared. The team is exceptional, and their customer support is nothing short of outstanding.

August 15, 2023
Unprompted review
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Rated 5 out of 5 stars

I had a great experience using Octiive…

I had a great experience using Octiive for my music distribution needs. The platform was easy to navigate and allowed me to get my music on all major streaming platforms quickly and efficiently. The customer support team was also incredibly helpful and responsive whenever I had questions or concerns.
Would highly recommend it to any musician looking for a reliable and user-friendly music distribution service.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Brought Back Da Team and Now Da Best!

We were with Octiive when they were Mondo Tunes. Then left because it felt more corporate and less indie artist related. But looks like they have brought back the founding ceo and core team of musicians that made the platform dope. Dropped my first single in awhile with them and already saw buncha cool changes! My #1 player if musicians continue runnin it!

April 15, 2023
Unprompted review
Rated 5 out of 5 stars

Top Around!

I have used others for singles. Octiive really gets it from an artist support position. They took really good care of me and now have IMO the best dashboard with my project data. I'm bringin all my releases here

April 23, 2023
Unprompted review
Rated 2 out of 5 stars

Pure fraud!

Pure scam,
Don't use this service.
They just close my account without pay!!!
Amazing!

January 26, 2023
Unprompted review
Octiive logo

Reply from Octiive

Hi there,

First off, apologies for the late response! We're sorry to hear about your experience, but we can assure you that we are a team of musicians just like you, and the last thing we would ever want is to close accounts or not pay a musician. The only time this occurs is when a project has been flagged by our DSP partners (Spotify, Apple, and the like) and they *require* us to remove the project due to fraudulent activities and/or copyright infringement.

If that's not the case, please provide us with additional information about the project. Include your name, artist name, project title, and any other relevant details so we can look into this further.

Thanks for your understanding and for being a part of our team.

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Rated 4 out of 5 stars

they locked me out of my account for no…

they locked me out of my account for no reason, didn’t reply to my emails or give me a refund!! i spent $40 on 2 albums and never got a single penny back, i’m very disappointed.

update - the money was refunded, a little slow on service but i still got the money back

July 30, 2022
Unprompted review
Octiive logo

Reply from Octiive

Hi Curry Queen! Let me start off by apologizing for your negative experience with us. But let me assure you that we are here to help you out. Can you give me your artist name / project name? I can look up your profile and get things squared away for you.

Or if you'd like to email us at support@octiive.com, I have the team in the loop with your issue and are ready to help out.

Best,
Octiive

Rated 2 out of 5 stars

Octiive is okay

Octiive is okay, but when I requested my payout to my Paypal account, Paypal blocked my whole account and requested Octiive to confirm the transaction. I contacted Octiive for support, but I didn't receive any professional assistance. My PayPal stay was blocked, my normal salary also got blocked, and I wasn't able to pay for my apartment. So for me it was not a nice experience at all.

June 15, 2022
Unprompted review
Octiive logo

Reply from Octiive

Marek, we're sorry to hear about the way things went regarding PayPal and getting your funds. We've been trying to find ways to make it easier and stream line for you and others using our services.

I know things have already transpired but if you go through any other issues, please reach out to my personal company email, wolfgang@octiive.com, and I'll assist you in real time and get you a little more reassurance next time something like this happens.

Rated 5 out of 5 stars

Excellent service, very happy

Rather confused about some of the reviews here, but you don't often think to write a review if everything goes smoothly, do you? In my case,things have run like clockwork now for over two years, after 5 albums and numerous singles. They all come out on time and I get paid quickly (with very good breakdown of the sale type and country etc). The web interface was a bit quirky two years ago, but it is much better now.

The number of stores (750) is unrivalled and the prices are reasonable. The choice of genres is huge.

The best part however has been the service. I have had some pretty weird requests and all have been dealt with promptly. Once YouTube didn't list an album (title was a bit dodgy!) - but it was dealt with and YouTube had it on their site within 2 days. I wanted something special on The Qobuz, Tidal and 7 Digital platforms - and it was arranged quickly

I bought a PR Blast - and they listen to your stuff properly. I had quite a chat with the guy who did it. Octiive really is run by musicians, not business moguls. They understand what it is like and they DO try to help.

Octiive may not be for everyone, but it suits me perfectly - I am a solo artist and just want to my music out there, in as many places as possible, including China.

February 25, 2022
Unprompted review
Octiive logo

Reply from Octiive

We're happy to help you FOSTEUR!! Congrats on the releases and cheers!!

Rated 1 out of 5 stars

They should not be in business...They…

They should not be in business...They look good, but have no idea what they are doing..after waiting almost a month to go live they botched it and the single was released under a unverified rogue account...

After demanding a take done..i had difficulty reuploading the track to other distributors..and its been hell since..

STAY FAR!!..

October 15, 2021
Unprompted review
Octiive logo

Reply from Octiive

Hi Lloyd,

First off, sincere apologies for the delayed response and for the frustration you've experienced. We're genuinely sorry to hear about the issues with your release and want to assure you that we are here to help.

We are a team of musicians just like you, and the last thing we want is for anyone to go through what you have. Please feel free to reach out to our team as we'd love to make this right and credit you with services with hands on oversight and additional marketing to help further promote your project.

Thank you for your patience and understanding. We truly appreciate you being a part of our community and are committed to getting this sorted out for you.

Cheers, The Octiive Team

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Rated 2 out of 5 stars

Annual Albums Never Released On Time

My fiancé releases an album every 5/23, and Octiive managed to mess up the last 2 years (2020 & 2021). He loads everything a month in advance on their site, but it never seems to be enough time for them to figure things out.

Last year it was that Apple was taking a while with the explicit songs, but they didn’t tell him this in advance - instead HE had to reach out to them THE DAY (5/23/20) he saw the album was NOT available and it didn’t get resolved for about a week ; this year it’s that Apple won’t accept the image for the album cover, so he sent a clearer/larger version (still leaving them with 3 weeks to do their job) - but 5/23/21 NO ALBUM released... again, HE had to contact THEM. They got back to him 5/24/21 saying it was still the image issue.

It’s just unprofessional. He pays an annual fee to be able to release these 5/23 albums (plus more)... but this specific date is what he promotes. Then they always have issues.
We will see if they offer to discount or something. Might not be worth continuing this contract.

May 24, 2021
Unprompted review
Rated 1 out of 5 stars

Poor and slow service caused me to…

Poor and slow service caused me to cancel my account with them May 2020. It clearly states in my account that I cancelled it. Come May 2021 they take a new annual payment via Paypal.

May 7, 2021
Unprompted review
Octiive logo

Reply from Octiive

Hey sorry for the late response to this. We're a team of musicians who recently bought back our company with plans to reinstill the by musicians for musicians culture. We'd love to get a second shot with you free of cost, and with us helping out with additional label services. We've brought back the band and our industry network :). Much thanks, The Octiive Team

Rated 5 out of 5 stars

I give them try with my catalog

I give them try with my catalog, I was there by mondo 6 years ago, gone. Full take down was no issue. After 5 years my account still open. Even surprised that there was some royalty waiting for me. No issues with payout.

April 4, 2021
Unprompted review

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