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ODEON - Swansea Reviews 

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TrustScore 3 out of 5

3.2

Movie Theater
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Quay Parade, Parc Tawe, SA1 2BA Swansea, Wales, GB

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03330144501

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Company details

  1. Movie Theater

About ODEON - Swansea

Written by the company

Welcome to ODEON

We are the largest and best-known cinema operator in the UK, showcasing the best of the big screen at over 100 state-of-the-art venues. Whether it's the biggest blockbusters, the latest family films, or one-off event cinema spectacles, we bring it to you.



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Contact info

  • Quay Parade, Parc Tawe, SA1 2BA, Swansea, Wales, United Kingdom

  • 03330144501

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

All reviews

(1)

240 reviews in the last 12 months

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Rated 1 out of 5 stars

Charged 3 times for 1 book - struggling to get a refund!

Tried booking Moanna for my daughters and their friends on Tuesday evening for Wednesday afternoon. The Odeon website was very slow and having issues. Managed to get through to booking the seats and then payment screen. It seemed to take ages but then simply failed. Tried a second time and same result. Left it until Wednesday morning and managed to make the booking with no issue. However, I have checked my bank account this morning and I have been charged 3 times (not pending debit card payments but actual full debits). Have been trying all morning to get through to an advisor and was given the run around by the AI until been placed in a queue for over an hour with no feedback on how long the wait is. In the meantime I have been overcharged by over £40. This level of service is terrible,
EDIT - Have just been kicked from the queue and asked to feedback my experience. Use Vue instead !!!!

July 30, 2026
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