ODEON Reviews 1,502

Terrible company! Their chatbot is useless and crashes after a simple request (hire workers to better fix this issue and ditch AI) and as a result it is so unnecessarily hard to cancel a MyLimitless s... See more

Took kids to see Superman this afternoon at Bath Odeon. Had a gift voucher, machine wouldn’t take it then the next machine out of paper to print ticket, customer service pitiful. There was noth... See more

AI chat isn’t helpful and goes around asking same questions for 10 min. Once finally transferred to an advisor, the waiting time is a mistery and there’s no way to get any assistance. The gift card do... See more

SCAM! AVOID limitless membership Worst customer service ever! I requested cancellation via email as apparently they work in an archaic way, probably because they know they can scam you. Due to per... See more

Booked tickets 2 weeks prior for an 11am showing on Sunday 14th September, only to receive an email at 8:20pm on Saturday 13th telling me the performance has been cancelled. No explanation, just a not... See more

Cinema tickers via your work's discount platform are a scam - Odeon charge ~£11 for these but then charge you £3 to use them (completely depleting the discount and making them even more expensive th... See more

Would happily give 0 stars!! ***NEVER PURCHASE MYLIMITLESS*** These reviews match the exact experience I am having. Emailed Odeon a month ago and heard absolutely nothing! Raised a complaint and again... See more

Horrible experience. Paid for a large popcorn and drink voucher but arrived and was told Northampton Luxe has no salted popcorn. When I asked if we can change for anything else, the manager (Sangela)... See more

It is very hard to contact anyone from this company. Purchased a prepaid Limitless plus membership but error code comes up. Tried to live chat and they have taken away the waiting list and the AI asks... See more

I emailed on 2nd June to cancel my limitless membership and I still haven’t had any response from Odeon other than an automated email to say they’re busier than normal - another months payment has n... See more

Took my two grandsons to the Odeon Kingston. Tried to book tickets on the website - why is there no pricing information earlier in the process? Decided to abandon the website when I saw that tickets (... See more

Online booking would not work despite repeated tries. Cost extra £4.50 to buy same tickets on foyer machine. Online system claims it includes £3 online booking fee, so presumably it means foyer machin... See more

I have been trying to cancel my Limitless account since late December. They don't make it easy. I've gotten three emails thanking me for my patience and nothing else. Surely it shouldn't take a mont... See more

My son and I went to Odeon Cinema Orpington. I was asking a staff member for help with tickets, as my adult son has a CEA card due to his Autism and Learning Disability. During this, a Costa... See more

Brilliant experience the cinema is so snug and I like the preview screen in the foyer a sofa and more seating would be a dream come true. The cinema is lovely it's always nice to see films and I've go... See more

Seat was FAR too comfortable which entrapped me leaving me no choice but to go to ER to get my legs removed as I could not get up. This would have been ok If I wasn't watching Black Adam which felt li... See more

Odeon limitless - worst customer service ever . I accidentally bought limitless cards for myself and husband instead of limitless plus - cancelled within 2 weeks without using them to try and upgrade... See more

I've tried to resolve this for months same negative responce . I purchased i max tickets at a cost of £23 as the trailers started people from the cheap seats came and sat in the exspensive seats i... See more

I purchased SuperSaver 5 tickets for £25 - where the description said Luxe cinemas were included. When I tried to purchase Luxe cinema in London, I found it wasn't included. So i tried to pur... See more

I am trying to amend some Odeon tickets that were purchased with vouchers. The website says that this is possible and is asking me to speak to Guest Services to do this. I have tried the online chat s... See more

The experience was marred by the lack of space and proximity to nauseating, ill-behaved children. It seems you allow rudeness, shouting and abuse of other clients as you did nothing to support... See more

I experienced the worst customer service ever when trying to cancel my limitless subscription. My emails went unanswered so I turned to their online chat kept crashing. It took several hours to get t... See more

Expensive ! Website states different pricing for children, £2:75, adults paying the same. Also states saver Mondays at £4:50 a ticket. All these different prices and offers but when you ge... See more

I just wanted to take a moment to highlight the outstanding customer service I received from Rebecca at Odeon. From the very beginning, she was professional, attentive, and genuinely helpful. She... See more

AVOID my limitless … Emailed Odeon to cancel my limitless on the 4th of July keep receiving ‘An update on your ODEON ticket. Thank you for your patience. Our business levels are higher than expec... See more

While the cinema experience is great (with amazing recliners at my local cinema), the overall experience is tarnished heavily due to the opaque and almost scammy voucher strategy. Claim 4 tickets fo... See more

Odeon Website so incredibly unhelpful to use . Really bad customer experience. I always have difficulty. It's no wonder the screens are half empty, people can't be bothered with the hassle of trying... See more

So unimpressed with our visit to watch the new Avatar film at Odeon Trafford. Paid over £50 for two cinema tickets only to find other people sat in our seats. The seats we ended up sitting in had a br... See more

If Odeon continue to avoid speaking with their customers they will soon be out of business! If I could give a minus star review I would. My daughter booked a ticket and has been unable to cancel it... See more

Visited the Odeon at Lea Valley on the 1st of November to see the 10am screening of Gabbies Doll House.The gentleman there was so attentive,handing out stickers and crosswords to the children,he was... See more

I can only write of my own experiences, which are all good. I left the main competitors unlimited subscription due to a very bad experience. In November I joined Odeon myLIMITLESS, and I’m so pleased... See more

I couldn’t recommend Alex more highly. In every interaction, Alex was courteous, efficient, and incredibly helpful—nothing was too much trouble. Their attention to detail and commitment to getting thi... See more

Absolute joke… went to watch Conjuring 4 and half way through the movie a kid had epilepsy attack although movie is rated 15 she was way younger. Movie was canceled half way and staff tell everyone al... See more

Went to Odeon Dundee to see new wicked movie, screen 2 heating was not working so i spoke to Sarah a manager, i explained i have heart failure and other disabilities and she could not have been more... See more

We love going to the cinema. But the Odeon's website is horrific! It doesnt tell you seat prices until a later stage, and a huge banner at the bottom appears showing you the total cost so you have t... See more

I’m reviewing customer services and the AI chatbot. Awful experience. I waited on hold for an hour while the queue didn’t move and then got thrown out. What has happened to telephones and speaking to... See more

Cost of best seat? £9.50 according to the Edinburgh Odeon website. Ahhh! Wait a minute … you have to pay an additional £1 for the privilege of buying a ticket online. Never mind, just turn up at t... See more

I had trouble using vouchers provided by my bank, so I decided to nip into the cinema itself and see if anyone could help. Salma was on duty and helped me immensely. She explained where I had gone wro... See more

Thank you Odeon East Kilbride. Daughter and friend visited yesterday for FNAF2 film. Staff couldn’t have been nicer or more helpful. They helped make her experience great. She loved her visit and I wi... See more

Odeon is officially useless and have dreadful customer service/experience. So I have bought My Limitless. I have now been suspended for 7 days, because my local Odeon has not been scanning my QR code... See more

They are completely unhelpful. To watch a film you have to park over two hours in a free car park. They do not tell you that you need to enter your car licence plate for over two hours. I had a PCN is... See more

I’d like to add my voice to the dissatisfaction being seen from everyone regarding Limitless. You are not able to cancel membership via their app or online, so they force you to email. I emailed on 1... See more

I don't think Odeon wants me to visit their cinema. My previous password now doesn't work, so I tried signing up again on 2 different browsers with a new, carefully created, password. No joy. Try... See more

Stepping over the high priced snacks and broken fittings in the toilet, they had a problem with the sound system broken and distorting. If you don't complain and leave in the first 30 minutes, there... See more

Shame I have to put 1 star as it deserves a 0 Unable to cancel a booking. Phone lines down for 2 consecutive days. When able to get live customer support, started queue position 92 and got disconnec... See more

My daughter, granddaughter and myself had booked to see the Gabbie Dollhouse - The Movie movie. We had pre-ordered tickets with merchandise. I did not attend. My daughter and granddaughter were tol... See more

Don’t bother booking, they’ll take your money. Online booking system is so bad. Got double charged and no tickets. can’t speak to a real human about my issue. Expensive tickets and no refund for at le... See more

I am editing this review because the issue was fixed with no gaslighting or pushback by a lovely gentleman very quickly. Careful selecting the date if booking on the Mobile site, it may book you o... See more

With my wife attended the show of "One Battle After Another" at their Kingston venue. Greeted with free coffee and as we are both O.A.P. we welcome the special price given to us for the 1pm on a Tues... See more

I am a limitless plus member of Odeon for nearly 1 year now. All most all times that I have visited Odeon, more than half of their seats are empty. I can't remember a time seeing even new movies full... See more

Odeons email customer service not valuing a customer that has visited 150+ times in the last few years, after an issue with their online AI when I wanted to freeze my Odeon limitless account for a mon... See more

Odeon Luxe Leicester Square. I was upset that had to pay additional £8 on top of my Lloyds cinema vouchers. Girl at till did not sell it to me at all and called her manager over. The man that came w... See more