OFFSPRING Reviews 

Parcel ordered on 26/12/25 never got past the Yodel 'We have collected your order stage'
Yodel conducted there investigation and no sign, my concerns coincided with Offsprings yet I recieved confirmation of they cant locate the parcel.
Nothing from Offspring so I forwarded my findings for them to apologise for the wait but proceed to tell me I need to wait another 2-3 days for a solution.
I have reservations wether that'll be forthcoming.
Should have read the the trust pilot reviews before purchasing.
They are completely cluless in customer service.
I question wether Offspring and the whole Office Holdings group are in some financial distress, sucking it dry for xmas then boom administration they go.
Selling stock they never had and providing tracking that never was.
Avoid them and the whole Office Holdings group as a whole, I mean what type of company has no phone number or webchat service in this day an age?
Just a ropey email in which it's a lottery wether you get replied too.

So first time I’ve ordered from offspring
Not going to lie after reading reviews I was worried .
So ordered on clouds Monday , despatched Tuesday , delivery update Wednesday by yodel , arrived perfect Thursday .
Seen lots of complaints - speak as I find - offspring were excellent

Ordered a pair of shoes last week and was marked as "delivered", which surprised me, since no one was at home to accept the parcel.. Upon getting home couldn't locate anything, spoke with neighbours etc but still nothing. Contacted Offspring, which has the worst customer support ever with no phone line or live chat just only via email, in which you will receive a reply every 4 days (if you are lucky) and the response will be useless generic copy+paste.

I then contacted Yodel who informed me, parcel was delivered and showed me the proof of delivery, in which my parcel was left outside (yes a very expensive parcel) for hours. They told me to contact retailer as they couldn't do anything, meanwhile Offspring are responding with generic messages like "have you checked with neighbours". Honestly THE worst customer service and support ever, never buy from this company.

No one told courier to leave parcel outside, especially something expensive! Now I to chase it up and wait a eternity to get a reply, my mental health cannot take any of this disgraceful experience.

Why do these companies cheap out and use the absolute worst couriers to deliver expensive parcels?

Absolutely terrible customer service. I’ve been reaching out via email since last week and I’ve had absolutely no replies. Does anyone even work for this company? Or does it take 6 weeks for you to actually reply.
My parcel has been missing and I’ve contacted your carrier company Yodel, who are terrible, but at least they reply. They told me that I need to contact YOU the retailer, which seems like an impossible task. Can you actually take this seriously and help me!!

Delivered on time and product was as stated on the website.

All the negative reviews had me worried, but my personal experience was great as the trainers I wanted were only available on this site.

I ordered shoes that the website showed they were in stock. A week later I received an email saying that my order was cancelled due to limited stock availability. This is unprofessional. It was my first order from Offspring and I am not inclined to return.

(Edit following Offspring’s response)

One would expect that items in stock are in a state to be sold, as in other retailers. In any case, based on past reviews, this doesn’t seem to be a “rare” occasion. You also did not attempt to make this right.

I was given the wrong shoe size when I explained this to the poor customer service I was told I received the correct pair when in fact the chart said a uk 5 is equivalent to us 7. Horrible customer service. Don’t order online especially shipping to the U.S

Placed an order and didn’t receive any confirmation from OFFSPRING.

Customer service is non existent

Dear Offspring Management Team,

I am writing to formally raise a complaint regarding my experience at your Camden store today.

Despite the extremely poor weather conditions, I arrived at the store at 17:56. Although the store doors were already closed, customers were still inside the shop. During the exit of another customer, a female member of staff closed the door directly in my face without any communication or explanation, despite the store not yet reaching its stated closing time.

I remained by the closed door and attempted to communicate with a male staff member, approximately 18–19 years old. When I asked what time the store closed, he responded vaguely that it was 6:00 pm. The female staff member continued to ignore me during this interaction.

The male staff member then asked which shoes I was interested in. I explained that I wished to purchase the new Jordan 8 release and clearly stated that I was not intending to try the shoes on, as I already know my size. He advised that if I were trying the shoes on, a sale would not be possible; however, if I knew my size, the purchase could be completed immediately.

I would also like to note that my experiences at Offspring King’s Cross have consistently been far more professional. That store closes exactly at 18:00, and customers are not denied entry prematurely. The staff there demonstrate stronger leadership and a more customer-focused approach.

According to your website, the Camden store’s operating hours are listed as 12:00–18:00. Closing the doors before the advertised time—particularly while customers remain inside—is unacceptable. Staff are employed to operate the business professionally and in line with company policy, not based on personal discretion.

I believe this matter requires attention, as this experience reflects poorly on customer service standards and the reputation of your brand. I would appreciate this issue being reviewed and addressed accordingly.

The lady that denied my entry was a black lady with poor communication skills.

Paul in Bristol gave us great service, he really paid attention to detail. He was a great worker would recommend shopping with him!

Trainers arrived visibly worn/stained despite being sold as new. Customer service offered only a minimal resolution, which I felt didn’t reflect the inconvenience or the condition of the item. Disappointing experience overall.

Ordered a pair of Jordan 4 for my husband for Christmas during the Black Friday deals. Due to being away at the time of delivery I rescheduled the delivery to come another day. The day comes and goes and nothing!
Get in contact with Yodel who tell me they will investigate but to also contact seller, both companies passing me between each other, lack of communication from Offspring with generic responses. Now Yodel have said they have sent back my parcel to seller with no attempt at a delivery.
Now I’m stuck in limbo, no communication from anyone, can’t get hold of a person to give me a definitive answer.
I’m out of pocket and no where closer to getting my money back. Poor service from both courier and retail company.

I am extremely disappointed with the service I received. I ordered a pair of trainers during a sale, only to be informed approximately a week later that the order had been cancelled and refunded due to the item being unavailable, without any clear explanation. Had I been notified sooner, I could have purchased the trainers from another retailer while the Black Friday promotion was still available. As a result, I was forced to pay full price elsewhere. This experience was frustrating and unacceptable. In addition, the customer service I received via email was extremely poor. Responses were unhelpful and lacked any genuine effort to resolve the issue, which only added to my frustration. Overall, this experience was unacceptable.

They've got what you need, best prices, all good!

I probably can’t change your mind single handedly however my experience with offspring was pretty good. Although my delivery was supposed to arrive 1 day earlier I am quite patient and understanding. Assuming the shoes are authentic and real I had no problems with offspring and I’m just trusting they are a real retail brand that sell authentic shoes as stated in their biography. Pretty great experience of purchasing my first Jordan 4 Retro Cave Stone’s. 👍

Bought a pair of trainers for a Christmas present and they should have been double boxed as it stated on the invoice but arrived in a mailing bag so the box has slight damage

Worst service ever! Ordered a pair of trainers and yodel said they tried to deliver 2 times when they never did as I was in both times, then said they were returning to sender! Trying to get an answer from customer services is a joke, live chat not available, no telephone number and social media never reply. Emailed for help but was blanked. All I want is for the trainers I ordered to be delivered. Situation still not sorted, haven’t received the trainers nor have got a refund. If this goes the same way as many other reviews have I will be going to small claims court without hesitation.

absolutely shit! they don’t have no communication and yodel is even worse, saying my order was out for delivery then cancelling my delivery and not redelivering it for THREE DAYs!! won’t ever be using again trust me

Terrible service I ordered a pair of shoes about 7 days ago . They have been set to delivered but I haven’t received them . I’ve tried to get in touch with there customer service emailing them many times , even messaging there social media accounts yet no one has got back to me

I rarely leave reviews, but this one needs to be written. Yodel managed to fail on almost every level possible. They didn’t even deliver my package to the correct block of apartments. Worse still, there was no option to reschedule or redirect – just a dead end.
When I got back from my trip, I went first thing in the morning, literally at the break of daylight, to the other apartment block where their so-called “proof of delivery” photo showed the parcel left. Thankfully, someone let me in. I checked the exact spot in their photo – and, of course, my package was nowhere to be found. Gone.
What followed was an hour-long exercise in pure frustration trying to contact Yodel. Their phone support? Nonexistent. Their live chat? Practically hidden. It’s only accessible through the mobile app, not through their website on desktop — which is ridiculous. It’s almost as if they’ve deliberately designed their “support options” to make customers give up.
And to make things worse, even Offspring, the retailer, was just as hard to reach. No phone number, just an email address and silence so far. Trying to report a stolen parcel shouldn’t feel like breaking into Fort Knox.
At this point, the whole experience has been a disaster. Between Yodel’s shambolic delivery and Offspring’s inaccessibility, I’ve wasted time, money, and any trust I had in either brand.
If you value your time, your money, or your sanity, avoid both Yodel and Offspring. They’ve turned basic parcel delivery into a stress marathon. Never again.