Oh Crappy Treats, awful customer service too
I ordered a Quarantine box and Cookie dough last week to my friends house as a surprise only to find out they were delivered to the wrong address. I reached out to delivery number on the same day of delivery and received no response. Aisling (The founder) stated that this was an automated number however after calling the number the call went through.
The delivery driver claimed to have rang the bell of the house (the address provided had no bell so it was the wrong address) there was no answer and left the treats on the doorstep of the house. Delivery driver did not leave a text nor call my mobile number to say there was no answer and that they were left on the doorstep of the property. I sent a screenshot of my call logs and SMS messages on the delivery date to Aisling as I received no correspondence.
I later enquired to see if the delivery driver could provide information to say that they attempted to call/text or email the the number provided at point of purchase however there was no follow up on this matter. I then enquired to ask if the driver could recall the colour of the door or description of the doorstep that the treats were dropped off at. Here was the response
"As a business we do not have the resources to investigate this further"
I contacted the owner on Instagram, by SMS and email on several occasions and received no response until 4 days later and had to result to a Consumer Protection dispute in order to get an email response from the company. Below you can find their response after 4 days.
'Significant time has elapsed since the delivery date & you raising an issue with us, therefore making it more difficult to investigate this matter.'
As this is an online business in the 21st century my gut reaction was 'surely they can check their records of the supposed delivery'.
It truly is a pity as I was a loyal customer and received nothing but a superb experience but unfortunately I received the bag egg (apologies for the animal pun).
Furthermore, they were quite ambiguous in providing further information and really do not deserve your business. There are a growing number of other plant based ethical Irish businesses you can support or you can support the multinationals, either way your consumer rights will be respected by shopping elsewhere.
A word of advice as your business is in a rapid growth phase I would recommend outsourcing deliveries to a courier that have a reliable tracking system in place or if not at least get the driver to attempt a call or leave a text message that the goods could not be delivered and were left in a safe place.
As this business strives to promote animal rights please do not let the basic consumer rights be on the back burner.