Oil Tanks Plus Reviews 

255
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely everything was spot on. Efficient quote on day of enquiry by Mark, agreed installation date 2 weeks later, installation team visited pre installation (Rich & Chris), came on time on the ag... See more

Rated 5 out of 5 stars

Had a tank replacement, new base constructed and contaminated fuel removed, cleaned and returned to new tank. Oil tanks plus gave great advice, carried out the whole job smoothly and efficiently and... See more

Company replied

Rated 5 out of 5 stars

Having been badly let down by a local firm I contacted Oil Tanks Plus for a quote. From my first chat with Peter Watts I knew I was in safe and professional hands. He answered all my queries and gav... See more

Company replied

Rated 5 out of 5 stars

Pete and Richard were extremely helpful, friendly and professional. This company moved extremely swiftly to help us out with an impressively rapid tank replacement when we were really struggling with... See more

Company details

  1. Oil Change Service

Written by the company

Oil Tanks Plus are experts in oil tank installations. With over 25 years experience, we provide a one-stop shop solution oil tank requirements.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(255)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stressful time made easier

This company made a stressful time trouble-free for us.
They were competitive with their pricing
Prompt with their quotes
Very helpful telephone staff and their fitter was quick and efficient both with removal and installation of new oil tank for us
Would thoroughly recommend their overall service
Well done to everyone involved!

September 11, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Superb price and service

Superb price and service. I went to a number of suppliers for prices and found that Oil Tank Plus put them all to shame, it was a great price !! Communications were straight forward, and installation was no trouble at all. Would highly recommend this company to anyone.

August 21, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Hi Susan , thank you so much for your awesome review !! glad to see our mantra of modern practice combined with good "old fashioned service " was suited to your needs .

Thanks again

THE SERVICE TEAM

Rated 5 out of 5 stars

EVERYTHING AND EVERYONE ARRIVED ON…

EVERYTHING AND EVERYONE ARRIVED ON TIME. THE JOB WAS DONE VERY EFFICIENTLY AND TO THE PRICE AGREED.
Must say what a nice set of blokes they were, obviously good choices by management

August 21, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for kind review and compliments , which we are happy to take !!
We will pass everything on and are delighted to have served you

OTP SERVICE TEAM

Advertisement
Rated 5 out of 5 stars

Great job

Job was all done on phone quote received instantly fitter turned up on time drained tank built new base fitted new tank re filled excellent job clean and tidy highly recommend company and staff.

July 24, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thanks very much , we aim to please and pleased we gave you the service we are proud of.

THE SERVICE TEAM

Rated 5 out of 5 stars

We had a tank replacement carried out…

We had a tank replacement carried out recently in appalling weather. However the work was completed
in a professional manner, quickly and efficiently. All contact with OilTanksplus before and after completion
was both helpful and friendly, which immediately gave
us confidence and trust that we were in safe hands.!
We are so grateful to all concerned

July 9, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Hi Barrie

Thank you very much for your kind review. The guys on site did us all proud and our expanding customer services team are working hard to give you a great experience.

Appreciate your comments.

The OTP TEAM

Rated 5 out of 5 stars

Friendly, fast and efficient service. Thank you.

From ease of ordering, and very competitive price of new Oil Tank installation. Right through to very speedy, and hassle free installation of new oil tank (replacement of existing split unit). Very happy, highly recommended. Many thanks.

June 27, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Hi Robert

Thanks ever so much for your lovely review. Great to see that our front to back national service levels allow us to act quickly as the "third service " !

We hope you have many years service form the product and thanks for your custom

ALL AT OTP

Rated 5 out of 5 stars

Job well done

Very pleased with outcome from sales to installation.
I definitely would recommend them.

June 4, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you very much for endorsing our personnel and service. we Really appreciate your feedback.

OTP SERVICE TEAM

Advertisement
Rated 5 out of 5 stars

awkward access

Excellent service and installation - sensible approach with exceptional rain [even the Manitou got stuck]
so that the installation was delayed for several weeks. Second attempt was very professionally carried out despite the awkward access.
I cannot recomend too highly

May 20, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for this , we had to persevere here as I am sure you know , the weather has been causing havoc but proud we got you the required result.

Thanks Again

THE SERVICE TEAM

Rated 5 out of 5 stars

Excellent company to deal with

The communication.with this company is excellent. It was an easy and informative experience from start to finish. The tank was installed quickly and without fuss

May 16, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thanks very much Angela. Good to see we do what it says "on the tin" !

THANKS AGAIN

OTP SERVICE

Rated 5 out of 5 stars

A perfect engagement

A perfect engagement. Pete who I initially spoke to did everything he could to get the new tank fitted quickly (it was not in a good shape) Richard who came to fit the tank was super human and managed on his own 💪 Thank you. Brilliant job. Can’t praise the company enough.

April 29, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Hello DI , thank you for your kind review. You had a great combination of Pete the sales manager and Richard , our training officer. So good news all around and with a great result!

Thanks again

ALL AT OTP

Rated 5 out of 5 stars

Caring service

Oiltanksplus have taken a great deal of trouble to advise me and steer me clear of costly mistakes to the extent of denying themselves an easy sale. Instead, they've sent me between 12 and 20 explanatory emails! Exceptional integrity and customer care!

April 5, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Hi Tony. Thanks for you lovely review. We are proud to guide customers in the way that is right for them. We appreciate the need to be "cost efficient " for our customers in these tough times!

THANKS AGAIN - OTP SERVICE TEAM

Advertisement
Rated 1 out of 5 stars

Sneaky non-compliant installations

Be careful what you pay for! We spent £1671.50 excluding VAT on a new slimline oil tank to include installation. I had all communications with the salesman via email due to the poor mobile reception in my area so I have email trails of everything that was agreed. I recently had our boiler serviced and the plumber informed me that our installation was not compliant with Oftec regulations; I contacted oiltanksplus only to be told 'we told you we were doing a non-compliant installation'. I asked for proof of this and I was told it should have been discussed with the salesman - it was not and I sent over all the email trails and quotes etc. They sneakily put one line in the deposit invoice stating 'non-compliant install' but this was NOT ONCE discussed with us or mentioned prior. I unfortunately didn't notice it at the time and paid the invoice. They are refusing to rectify quite minor issues to be honest despite me proving this was not discussed with me. We spent a lot of money on this tank and installation and they were not even the cheapest quote we got - we went for oiltanksplus as they were the larger company and we'd hoped for better reputation and customer service - I was wrong. I would not recommend this company to anyone and if I require a new tank one day will never use them again.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and efficient service

I have now used Oil Tanks Plus at two separate houses and their help and advice and the work carried out by their local subcontractors has been first class. All their staff are extremely polite and friendly and I would have no hesitation in recommending them.

March 19, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for your lovely review. To be complimented twice by you is so much appreciated. Lovely also to see we are doing well in such a beautiful Hampshire location in the River Test valley !!

Thanks again

THE SERVICE TEAM

Rated 5 out of 5 stars

All Positive, Zero Negative

The price was competitive, the lead time was short and I was kept informed.
The installation team turned up at the expected time, did a thoroughly professional job with a minimum of disruption, kept us informed throughout giving an explanation at the end and left leaving the place clean and tidy, (thank you for your excellent work Lee).
And thank you to OilTankPlus. I have nothing negative to say.

February 22, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thanks very much for your lovely review. Great to see that Wiltshire is being served with a large dose of efficiency , combined with a large slice of old fashioned service.

THANKS AGAIN

Rated 5 out of 5 stars

Excellent service from initial enquiry…

Excellent service from initial enquiry through to installation by Jack & Donny. Highly recommended.

February 16, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for your kind review.

Good old fashioned service is alive and kicking in Monmouthshire !!

Thanks again , we are proud to have served you.

THE SERVICE TEAM

Advertisement
Rated 5 out of 5 stars

A First class service…

After initial quotation date for installation was set

Team arrived when sales manager said they would
A first class team and new tank quickly installed

New tank replenished with captured oil level unit via wireless checked and tested.

Superb service from start to finish thank you
Brian Wicks

February 6, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Great review thank you very much for your fantastic review. We are proud we make you happy with a seamless service which is our aim.
The Wiltshire engineers strike again !

Thanks Again

THE SERVICE TEAM

Rated 5 out of 5 stars

Fast supply and no fuss install

Fast supply and no fuss install.

Sales process was great and covered all my needs for a first tank installation.
We are now up and running with a new oil- fired heating system thanks to OTP for getting the first step in the process completed in a timely manor.

January 23, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Hi James

What a great story !

Thank you so much for this and all it now needs is for us to fill you up with our Kleenburn 28 heating oil which we now supply from our nationwide points of local delivery. Preferential rates for our customers.

Thanks

The heating oil and tank Team

Rated 5 out of 5 stars

Excellent Job & Great Value

They were the first company to reply to my initial enquiry, they quickly produced quotes for all options that were very competitive with all others. They arrived on the agreed date, did the job quickly, efficiently without leaving any mess or damage & ensured my heating was up & running before they left. They could have done no more & I would happily recommend them.

January 17, 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for this awesome review Steve. Our operative training and certifying scheme is alive and kicking well !

Thanks again

THE SERVICE TEAM

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look