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3.6
198 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
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worst service ever . they promise me a discount and they didnt give it to me
order delayed
Reply from Ok Living
We're sorry your order was delayed and you're dissatisfied with the service. We're looking into your case.
Best regards,
Jonas
Not good quality and some pieces were broken. Sorry but never again I will buy something from your company. Sorry
Reply from Ok Living
We're sorry to hear that the quality wasn't satisfactory and that some parts were damaged. We understand your frustration and take your feedback very seriously.
Best regards,
Jonas
The quality of the product needs to be improved even for an economic item like this one.
Joints misaligned, poor painting and low chiseling precision.
Reply from Ok Living
Thank you for your honest feedback! We're sorry to hear that the quality didn't fully meet your expectations. We appreciate your input and will take it into account for future improvements.
Best regards, Sabine
The product is quite good and it was delivered on time.
Instructions, while only available in German, are understandable.
Reply from Ok Living
Thank you very much for your feedback! We're delighted that you're happy with the product and the delivery. We will be happy to take your comments on the instructions on board.
Best regards,
Sabine
The product is perfect, very nice and solid. The assembly instructions very clear. I'd recommend it!
Reply from Ok Living
Grazie per il suo breve e positivo feedback. Siamo lieti di sapere che tutto ha soddisfatto le vostre aspettative. Cordiali saluti, Sabine
The package was damaged and the product assembly instructions were incorrect. The panels were wrongly marked for the centre door hinges. I have also sent an email but have not received any response from the company.
Reply from Ok Living
We are sorry to hear that you have not yet received a reply to your email. We will ensure that your enquiry is answered. We ask for your patience and thank you for your patience in this matter. Best regards, Sabine
Reply from Ok Living
Hello Alberto , we would like to thank you very much for your review and hope to continue to count you among our customers.
See you soon at your next purchase!
Kind regards Sabine
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