I ordered the "71 Inch Modern TV Stand with White Sintered Stone Top". The website says that shipping to Australia takes 30 days, but it took over 2 months to arrive. And when it arrived it didn't hav... See more
Company replied
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This company is apparently stuck in 1875 when it comes to shipping. There are basically no updates, it took seven days just to get my order from the warehouse to the port, and now it’s taking three we... See more
Company replied
Worst experience ever. They didn't have the product I ordered in stock and have still not given me a refund and instead said I can have store credit and keep sending me discount codes to purchase anot... See more
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1.8
Poor
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Order 611873 UPDATE
Order 611873 UPDATE
Thank you for the update delivery details! Will rate your product again when received.
July 26, 2026
Unprompted review
Reply from Okfay
Dear Chelsea,
Thank you so much for your update on Order #611873! We truly appreciate your kindness and trust.
We’re committed to making your delivery experience smooth and transparent. If you have any questions before or after arrival, our support team is always ready to help. Your honest feedback not only encourages us but also helps us serve you better.
We hope the product brings you great satisfaction, and we can’t wait to hear your thoughts once it’s in your hands. Thanks again for choosing us – it’s an honor to have you as a customer!
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
Shipping Information
I placed an order on 7/18/26, received confirmation email of order but then nothing, 4 days later still no shipping information. Although the item purchased looks good in picture, I hope it is the same as when we receive it.
July 22, 2026
Unprompted review
Reply from Okfay
Dear Anita,
Thank you for your order and for reaching out with your concerns. We completely understand your anticipation and your desire to receive shipping confirmation promptly.
Regarding your order placed on July 18, we want to reassure you that it is well within our normal processing timeline. To put your mind at ease, we have already escalated your case to our logistics team. We will personally verify the current status and send you a detailed shipping update via email. If your order has already left our facility, we will provide the tracking number immediately; if not, we will prioritise its dispatch.
As for product quality, please be assured that all our product images are taken from actual inventory, and every piece undergoes rigorous inspection before packing. We stand behind our craftsmanship, and we are confident that you will receive exactly what you see online.
If you need the item urgently, we can also explore expedited shipping options – just let us know. Our team is always ready to assist.
We truly appreciate your patience and trust. Your satisfaction is our top priority, and we will do our utmost to ensure a smooth delivery experience.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
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