I bought a pair of navy blue suede loafers. They’re fair value for the A$90 I paid, but no more than that. If you’re after higher quality loafers, it’s worth spending a bit more elsewhere. Service and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I eventually got my refund, but the entire process was really tough. Customers, please be aware getting a refund from Old Money is not easy at all. I had to send multiple emails and chat with the... See more
Company replied
Unfortunately the item I selected did not fit and I was on vacation when it was delivered. But I was not aware of the 14 day return policy. I was very disappointed that I was not able to return the it... See more
Company replied
I bought two pairs of shoes at Old Money. Unfortunately, the sizing is incorrect and they don't fit me. I asked for help and requested an exchange for a larger size. The first response... See more
Company replied
Company details
Written by the company
Dress with class - Men's Fashion with an Old Money Attire.
Contact info
225 Cherry ST, 10002, New York, United States
- +13843833
- support@old-money.com
- www.old-money.com
2.5
Poor
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got ripped off
Got ripped off. That’s the feeling when I got their merchandise. Brought a shirt and trouser combo. The shirt is not pure linen. Feels polyester. With lots of extra strings sticking out all over the shirt for the customer’s cutting pleasure. Bad bad finishing. No name labels either, on the product! The trouser felt okay. Would never buy from them again.
October 26, 2025
Unprompted review
Reply from Old Money
Hi Lijesh,
I’m really sorry to hear this and that the items did not meet your expectations. That is definitely not the experience we want anyone to have, and I appreciate you taking the time to share such detailed feedback.
We would really like the chance to look into this properly and see how we can help make things right for you. Please reach out to us at support@old-money.com with your order number and a few details, and our team will review it carefully.
Thanks again for your honesty, and sorry for the disappointment this caused.
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Very good service and the quality 10/10
December 10, 2025
Unprompted review
Reply from Old Money
Hi Omar,
Thank you so much! 😊 We’re really happy to hear you loved the service and the quality. A 10 out of 10 means a lot to us truly appreciate you taking the time to share this!
The must comfortable shoes and…
The must comfortable shoes and excellent service
December 12, 2025
Unprompted review
Reply from Old Money
Hi Lewis,
Thank you so much! We are thrilled to hear you find the shoes so comfortable and that you had a great experience with our service. Your support means a lot to us!
Absolute scam of a company
Absolute scam of a company. Asked for refund due to sizing issues and met with blocking and stalling tactics
AVOID !!!!
December 10, 2025
Unprompted review
Reply from Old Money
Hi Paul,
I’m sorry you felt blocked or stalled when trying to sort out a sizing issue. That’s not the experience we aim to provide.
If you can share your order details with us by emailing support@old-money.com, we’ll gladly review what happened and see how we can help move things forward.
Currently jumping through hoops trying…
Currently jumping through hoops trying to get a refund. I have a feeling i will have to take them to small claims court as the emails seem to be getting less helpful for getting a return. High recommended avoiding this company. The quality is very low for the fabrics and the sizes are jacked, the medium was bigger than the large.
December 6, 2025
Unprompted review
Reply from Old Money
Hi Curtis,
I’m really sorry this has been such a frustrating process for you. We understand your concerns around sizing and quality, and we definitely don’t want you to feel ignored. Please reach out to us at support@old-money.com with your order details so we can check your case and see how we can help move this forward.
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Amazing customer service and the…
Amazing customer service and the product was great, thank you
December 10, 2025
Unprompted review
Reply from Old Money
Hello Lorenz,
Thank you so much! We are so glad to hear you loved the product and our service. Your kind words mean a lot to our team.
Scam
Scam - Terrible time getting any refund from these scam artists. They sent me clothes that did not fit (I ordered XL and all the clothes were M). In addition super cheap construction. I filed a case with AmEx who said the transaction was valid and paid the scam artists none the less. The scam artists said they would pay me when they got access and after a month of emails still claimed they did not have the payment - not true according to AmEx then said they would no longer respond to my emails - that was 3 months ago.
Website says they will allow returns no questions asked. The reason I went to AmEx is questions were all they had. They wanted pictures etc and so they had plenty of questions. Slow played it to ensure I did not get any return authorization or refund.
Mainly spoke to (My name) Jeff. Real scammers. All AmEx cares about is that the charge was consensual - not that they would not accept returns as they had promised on web site.
Latest response from the scam. Gave me an address in Poland - clearly calculated to cost the most for a return - $500. More than I paid. Here is my response and their response:
ME: Again, that will cost more than I paid for the clothes.
Mike from Old Money:
Hi Thank you for your message, and we completely understand your concern regarding the return costs.
Please note that we have already provided the best available options for handling this matter. Additionally, the chargeback you initiated has been resolved in our favor.
We appreciate your understanding and the time you’ve taken to communicate with us.
Best regards,
Mike
Customer Satisfaction Agent
You can see from their response below - they are trying to act civilized but have no intention of making a return economic - and the clothes were K Mart brand.
December 7, 2025
Unprompted review
Reply from Old Money
Hi Hank,
I’m really sorry that we didn’t meet your expectations and that this experience has been so frustrating for you. That’s genuinely not what we want for any customer.
We’d really like the chance to look into this properly and see how we can assist you further. Please reach out to us at support@old-money.com, and our team will review your case and help however we can.
We appreciate you sharing your experience and hope to hear from you so we can address this.
I ordered a pair of shoes
I ordered a pair of shoes. First, the delivery took longer than accepted.
Second, I ordered standard size 42 and old money sizes are smaller and the shoes won't fit at all.
Third, I requested them to exchange with correct size and that's when they started showing their true colour a) shipment for exchange is buyers responsibility b) 14 days return policy c) they say Free of Cost, however they will still ask you to pay for the shipment d) they don't reply you on time at all e)At last you will just have live with the product that you have got.
I was dealing with person by name Maria and the whole service is Pathetic.
IN SHORT, THIS COMPANY IS A SCAM! PLEASE DON'T BUY ANYTHING FROM THEM.
December 8, 2025
Unprompted review
Reply from Old Money
Hi Khizar,
I’m really sorry to hear about your experience, and I understand why you’re frustrated. Just to clarify, we do not charge any additional fee for the item itself when offering an exchange. The only cost we kindly ask for is a small shipping fee to send the replacement pair out to you.
We try to be as transparent as possible with our policy, including sizing notes and the 14 day return window, but we also understand sizing can be tricky and we do our best to help when that happens.
If you’re still open to it, please reach out to us at support@old-money.com so we can review your case again and see how we can assist you moving forward. We genuinely want to help and get this resolved for you.
Quick response and support
They have immediately responded and support in product check in delivery and satisfaction
December 8, 2025
Unprompted review
Reply from Old Money
Hi Lotfi,
Thank you so much for sharing this! 😊 We’re really happy to hear our team was able to respond quickly and support you with the delivery and product checks. Your feedback truly means a lot to us and keeps us motivated to keep doing better.
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Good Customer service
Customer service is very warm and pleasant. I like the way they treat to their customers
December 9, 2025
Unprompted review
Reply from Old Money
Hi Sagar,
That truly means a lot to us, thank you! 🤍 We always try to treat our customers the way we’d want to be treated ourselves.
It’s a scam !!!!
It’s a scam !!!!
Please don’t spend a penny on this company it’s all a scam, the clothes they send are so cheap and not the luxury they portray on the website and as you can see the refunds never happen.
When you try to return the items they try anything not to let you, once I went through a week or so emailing they finally sent a return adress that I had to pay £20 to get tracked.
I waited weeks and checked the return and they had refused it giving no valid reason to the carrier.
From what I read on here after my initial struggles I expected they would do something sly.
I’m going to take legal action to help prevent other people wasting their hard earned money on an ongoing Fraudulent company.
December 7, 2025
Unprompted review
Reply from Old Money
Hi Ryanb,
I’m really sorry to hear how disappointed you feel, and I understand how frustrating this situation has been for you. We do want to clarify that we clearly provide our return address and policies on our website for full transparency. We understand that you may not have reviewed them before placing the order, but the return shipping cost is not something applied only to you. This applies equally to all customers who choose to return their items.
That said, we’re genuinely sorry for the frustration this caused and for how this experience felt on your end. If you’re open to it, please reach out to us again at support@old-money.com so we can review your case properly and see how we can assist further. We’re here to help and would really like the chance to address your concerns.
Good customer service.
December 1, 2025
Unprompted review
Reply from Old Money
Hi Kat,
Thanks so much for the kind words. Really glad to hear you had a good experience with us. If you ever need anything else or have questions down the road, just reach out. We’re always here to help.
Amazing service
Amazing service, great product and very helpful customer service
December 4, 2025
Unprompted review
Reply from Old Money
Hi Shaked,
This totally made our day, thank you! So happy you’re enjoying everything. If there’s ever anything else we can help with, we’re right here for you.
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Old money collection frsud
AI Overview
Reviews for "old money" clothing collections are overwhelmingly negative, with many customers reporting that the websites are scams that fail to deliver products, ignore refund requests, and sell low-quality items. Customers describe poor customer service and products that are often cheap, poorly made, and sometimes have incorrect sizing. Be cautious and research specific websites thoroughly before purchasing, as the positive reviews on the brand's own site or misleading Trustpilot results may not reflect the reality of customer
This was certainly my experience with old money collection. The good reviews they have appear to me to have all been written by the same person-an employee. It took weeks for my order to arrive. When it finally came the item was poorly tailored from cheap fabric and didn’t fit. When i tried to return it i was met with resistance that displayed a list of reasons to choose from that guaranteed that they could deny a refund based on their “policy “
Buyer beware. This company is a scam. A fraud. Look elsewhere. Update: their latest fraud is to claim they are a different company than the one i dealt with. The review I wrote was directed to the same web site that defrauded me. Dont be fooled.
November 12, 2025
Unprompted review
Reply from Old Money
Hi Mark,
Thanks for sharing this, and I totally get why you’d be frustrated. Just to clear things up, we’re not Old-Money Collections. We’re simply Old-Money, a different store entirely. It looks like your experience was with another brand that has a very similar name.
If you could kindly remove or move your review to the correct store, that would really help make sure your feedback reaches the right team. We’d genuinely appreciate it.
If you ever have questions about our products or need anything from us, we’re always here to help.
A good experience
September 30, 2025
Unprompted review
Reply from Old Money
Hi Nath,
Thanks for letting us know, and I’m really sorry your order didn’t live up to what you were expecting.
That’s definitely not the kind of experience we want anyone to have. We’d really love to take a closer look at your case and help you sort out the refund without putting you through any big return fees. You can even keep the items — no stress there.
If you can, please send us a quick email at support@old-money.com so we can pull up your details and get this sorted for you as smoothly as possible. We're here to help you through it.
Scam Site - Beware
Terrible experience. Long wait to get the item. A laughable runaround with bots when trying to return. It's a scam. Return policy is not honored. I was literally asked to leave a review in order to get my return processed. Do not order from this company.
November 20, 2025
Unprompted review
Reply from Old Money
Hi Valerie,
Thank you for sharing this with us. I promise you’re not talking to a robot or any AI. I’m here and I’d really like to take a closer look at the conversation you had with our team so we can figure out what went wrong and sort this out properly for you.
Could you share your order number with us? That way we can review everything on our end. And if it’s easier, feel free to send us an updated email directly to support@old-money.com
so we can check your inbox and follow up from there.
We’ll make sure you get the help you were expecting.
Trash
Trash. Shirt was too large even though it stated to order a size up as they run small. Gave me a 50% off to re-order. Did that and then sent me the wrong shirt. Offered same discount to buy another or to pay to return items to Poland. Items are low quality. Paul the “customer service expert” and products get a one star.
November 24, 2025
Unprompted review
Reply from Old Money
Hi Patrick,
Really sorry to hear the shirt didn’t fit the way you expected. Different styles can sometimes look or fit a bit differently in person compared to photos, and it’s honestly tough to get it perfect every time.
We’d love to help you out properly. We offer a free size exchange, so we can send you the size you actually want. We just ask for a small shipping fee for the exchange, and we’ll take care of the rest.
If you’re up for it, feel free to reach out so we can get this sorted for you. We’re here to make it right.
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Warning: Possible Scam - Poor Quality and a Refund Process So Unprofessional It Feels Borderline Fraudulent
I requested to return several items because the sizes were far too small, and half of my order arrived incorrectly (wrong sizes and wrong colors). Instead of offering support, the company initially tried to block the refund through unnecessary administrative hurdles. I had to take extensive photos of everything and exchange roughly six emails before the refund process was even initiated.
Now they expect me to ship the items from Europe to the USA — despite clearly advertising a European return address. That address is suddenly “not working,” and I am supposed to cover an additional ~$70 in return costs as a customer.
Overall verdict:
The webshop looks beautiful, but the clothing is low-quality, cheap dropshipping products from China with poor quality control. As a customer, you are left dealing with the consequences. Their refund practices and lack of accountability go far beyond simple unprofessionalism and feel borderline fraudulent.
December 2, 2025
Unprompted review
Reply from Old Money
Hi Dominik,
Really sorry you had to deal with that. It sounds super frustrating and definitely not the experience we want for you.
To help sort this out properly, could you send us a quick photo of the items along with the size tags? That way, we can double-check whether the wrong size was sent or if something else went off along the way.
Just so you know, if the size we sent turns out to be correct but still doesn’t fit well, we do offer a size exchange. You can keep the original items, and we’ll send out the right size for you, with only a small shipping fee involved.
When you get a moment, email everything to us over at support@old-money.com
So we can jump on this and get it resolved for you.
We’ll take care of you.
Reply from Old Money
Hi Ahmed,
Thanks so much! Happy to hear you had a good experience with us.
Nice watch!
December 1, 2025
Unprompted review
Reply from Old Money
Hi Jordan,
Thanks a lot! Happy you liked it! Always awesome to hear. Have a good day! :)
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