Omlet Reviews 

I ordered a bed for my cat, but it looked nothing like the picture and was actually awful. On 1st May, I informed the company that I wanted to return it. They responded that the return would be collected and that the refund process would take 7-10 days.

On 7th May, I had to follow up because no one had contacted me about the collection. On 8th May, they said it would be collected on 9th May.

On 9th May, I sent two emails asking for a specific collection time since I couldn't wait at home all day. They didn't respond until 10th May, asking how many boxes needed to be collected, a detail I had already provided.

Finally, on 13th May, they scheduled the collection for 14th May, 14 days after my initial request.

I waited 12 days after the collection for my refund, but it still wasn't processed. I emailed them again, and on 28th May, they said the refund had been processed.

It's now 30th May, and I still haven't received my refund. Despite reporting the issue on 1st May and having the item collected on 14th May, I now expect to wait another 7-10 days for the refund.

AVOID THIS COMPANY! Their product looked nothing like the pictures, and their customer service is extremely slow and unhelpful.

The hole experience every time I order from Omlet the product service and advice you receive is everything you would expect from from such an excellent company also delivery service really good no long lead times if in stock and well informed if not in stock when it will be available.

Cannot fault this company at all. My very VERY picky senior dog did not like the bed when it came and avoided it at all costs. I think it has something to do with the memory foam being quite high up and him not used to it. Regardless the bed was incredibly well made and easy to assemble so it’s a shame I had to send it back. However the returns process was incredibly easy, everyone I spoke to was amazing and I received a refund very quickly as well. Would highly recommend it for all dogs with joint problems

I purchases the 2x3x2 run from new and have just opened the boxes to start building over the bank holiday. I've opened all the boxes and bags but I have key clips missing for the bottom section so I'm not able to build it any further. Very disappointed considering the kit cost over £700. You would have thought that at that price the parts would be correct.

We purchased the memory foam bolster bed because it matched the exact requirements we were looking for in our pup's new bed: a firm mattress that she wouldn't feel the need to dig in as she used to in her old fluffy bed, and a neck/ head support bolster. We have had the bed for about a month now and our pup is super happy with it, she doesn't dig anymore before going to sleep, feels very comfortable and rests very well throughout the night.

Easy to order and easy to set up. Lovely quality and my dog loves it! 😁

I've bought lots of Omlet products and they are so good, now our chickens have a wonderful warm jacket for their coop, easy to fit and very worthwhile for keeping chickens warm this winter

also, website works brilliantly, with videos, measurements and anything else you can think of.

Delivery dates for goods are not guarantees. I completely understand this however. Omlet openly know and are aware their delivery dates are completely miss leading. The date they are stating for delivery is the date they might be able to dispatch it. I stress the word might!? They openly know this is a problem yet continue to sell goods with openly miss leading information and don't even try to contact customers. Day off work wasted can I organise another day nope because they don't know when they might send it and won't confirm when it is on its way.

Auto door randomly opens in the middle of the night leaving hens unprotected. The buttons on my auto door failed so I could set it to work automatically but I was able to operate it manually… I spoke to Omlet and they sent me some instructions which totally broke it and now it randomly opens in the middle of the night. No help from Omlet at all even though their advice made the door completely non-functioning and dangerous. I was told I need to buy new from them or I will need to mend the massive hole in my run and get a decent auto door from a reputable company.

Purchased 2 automatic doors. 1 failed after 18 months then the replacement failed after 9 months.
3 doors with only 1 working...not good. Was offered 15% discount on a new door. Very expensive for a door that has proven to have problems.

We purchased a replacement chicken net only as we already have the posts. Very disappointed with the quality (we did think it would be the same flexible net we had in the past) but this is stiff, comes with a fold down the middle that doesn’t want to come out and doesn’t connect properly at the base of the poles.
It looks like something road workers use!
Why change what was a perfectly serviceable product?

My order was dispatched and arrived very quickly, and I was very happy with both products that I ordered.

Excellent customer liaison.
Well designed products.
Stylish and functional

The rabbit run and housing itself are really good quality, I'm very happy with them. The zippi tunnels and opening hatches however are a totally different story and are very very poorly made. We have had for three years now and all 5 lengths of the zippi tunnel are cracked and unusable and all 4 of the slide doors have broken catches. Considering the price of these, I am really disappointed as they are all now useless and unusable. I'm happy to upload photos of just how poor these items are if someone can let me know how to.

Exactly what I ordered lovely and soft

I bought this hoping for a forever bed for my dog straight away. After getting it out of the package she loved it…. I had to change the order before it was sent out and the lady spoke to was lovely and very helpful. The items that I ordered look very luxurious and hopefully long lasting

Excellent - bought a cat bed and delivery was very quick. Well made bed with washable cover. Cats love it

Fab site, great product for our chickens, quick delivery highly recommend

Ordered a few cat toys - very nice quality for the price, seems to be natural materials. Well packaged and arrived quickly.

I was confused about delivery someone answered my question very quickly advised the extra item was a free gift. Lovely company, high quality products