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Omnia Outsourcing Reviews 

175
•
TrustScore 3 out of 5

3.2

Payroll Service
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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. However, many customers frequently encounter significant problems with payments, including incorrect amounts, missed payments, and issues with salary sacrifice or pension contributions. Reviewers also consistently report extreme difficulty in contacting the company, with calls often unanswered and emails or voicemails frequently ignored, making it challenging to resolve urgent issues. However, some customers noted positive interactions with individual staff members, describing them as helpful, professional, and efficient in resolving specific queries. While a few people experienced consistently on-time payments, many others encountered significant delays or errors, often after being transferred from previous providers.

What people talk about most

Payment

Customers consistently note negative experiences with payment, frequently reporting that they have not been... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising specific individuals for being... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting positive... See more

Customer communications

Customers had negative experiences with contact, frequently reporting extreme difficulty reaching the company... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting that calls are not... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Similar to another reviewer below, I was also transferred over to Omnia from Churchill Knight with about a week's notice. Whilst I got paid on time, it was not communicated by either Churchill Knig... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Izzy regarding my contract of pay. After learning my agency were not providing me with professional manor. I contacted Izzy. I must say that I have never been dealt with so f... See more

Rated 5 out of 5 stars

I have had the pleasure of dealing with Jay and the team at Omnia for over 5 years now. As an agency owner - it is imperative that our contractors get paid correctly and on time and they have never le... See more

Rated 5 out of 5 stars

I was previously with Churchill and transferred to Omnia. I’ve actually had a really good experience with Omnia so far. The staff have been very friendly and helpful, and payments have always been mad... See more

Company details

  1. Payroll Service

Written by the company

Omnia is a professional outsourced business partner that helps by taking care of employment and payroll needs, be it temporary or permanent staff. We work with SMEs, Contractors and Recruitment businesses and our focus is on delivering quality, backed up by excellent service and relationships.

Contact info

3.2

Average

TrustScore 3 out of 5

175 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 48 hours

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3.2

All reviews

(175)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company

It was a great experience taking with the staff. Especially Lewis, helped me alot regarding my issue and solved it straight away. Really appreciate and thanks for helping me out.

March 21, 2024
Unprompted review
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Rated 5 out of 5 stars

t contact with Omnia


My first contact with Omnia with what could have been a possible, probable difficult situation. Daisy greeted me with such a professional and efficient manner that put me instantly at ease and gave me confidence that I have never experienced with any other similar companies. I will definitely recommend and use Omnia myself in the future. Thank you sincerely.

March 18, 2024
Unprompted review
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