Omni Capital Retail Finance Reviews 

659
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff members for their exceptional professionalism, friendly attitude, and consistent guidance throughout the entire journey. Many people mention that the overall service is exceptionally smooth, and the application procedure is remarkably straightforward, quick, and easy to complete. However, some customers also noted frustrating technical issues regarding payment systems, making it quite difficult to properly manage accounts or check balances online. A few reviewers expressed deep dissatisfaction with unexpected charges, strict lending criteria, and unhelpful customer service responses when attempting to resolve urgent problems.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting excellent support, efficient... See more

Staff

Users describe positive interactions with staff, noting that employees are consistently polite, friendly, and... See more

Payment

People report ambiguous experiences with payment, reflecting a wide range of vastly different consumer... See more

User experience

Consumers find user experience to be positive, consistently highlighting a smooth, simple, and... See more

Customer service

Clients share positive opinions on customer service, praising staff for being extremely helpful, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Popped into Ware Branch on the off chance of an appointment. Awning ordered the next day. 2 weeks later surveyor arrived. Awning arrived 3 weeks later. The 3 lads, Rhys, Luke &Dean kept us informed th... See more

Company replied

Rated 5 out of 5 stars

I took an interest free loan with Omni Capital Finance for goods from Sheds.co.uk. Paid my deposit and made interest free payments over 4mths since. They adjusted my initial payment to a time to s... See more

Rated 5 out of 5 stars

Very good at sending relevant information in good time. It sounds very easy to i.e. pay our monthly payment, pay more if we wanted to or settle the account if extra money became available to us. This... See more

Company replied

Rated 5 out of 5 stars

I have only positive feedback to give about this company. I took out an interest-free loan as a strategic move to boost my credit score, and it paid off. When unexpected health issues forced me to be... See more


4.2

Great

TrustScore 4 out of 5

659 reviews

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4.2

All reviews

(659)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

I will never be using omni capital

I will never be using omni capital. I paid full on 6 months instalments for SKN treatments. The company has gone out of business and they are not being helpful as I was only half way through treatments.
To add to all the chaos. I have received an email from omnicapital that I have not paid my recent instalments. This is adding to all the stress.
Not reliable at all

July 25, 2024
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

We’re sorry to hear that you’ve been impacted by the collapse of the SK:N Group.

We can see that you have contacted us directly and we have explained the current situation with your loan account.

I understand this may not be the outcome that you were hoping for. We would recommend that you visit the following website, which will give further information for patients during the administration https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors.

Rated 2 out of 5 stars

Some good, some bad.

The positive side is that emails come through with lightening speed asking for the next item of information. However, all of this information could have been asked at the outset. For example, it must be standard that 3 months bank statements are required and that the potential client's mortgage status is known, so why not ask for these right at the beginning? I received close to a dozen emails from 'Omniport' (whoever they are) in 48 hours. One would have been sufficient. Also, the on-line portal is definitely not "easy to use". If it weren't for the patience of Nahan who guided me through the process, I would have failed completely.

July 24, 2024
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

Hi Rhys,

Thank you for your feedback.

We are pleased that you were able to receive the necessary support when applying for your loan and that we could provide a same day decision for you.

Rated 1 out of 5 stars

Used omni capital for pay for laser…

Used omni capital for pay for laser hair at sk:n. They are having nothing to do with the business closing so I am out of pocket for treatments I don’t receive!

July 17, 2024
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

We’re sorry to hear that you’ve been impacted by the collapse of the SK:N Group.

Without being able to identify your specific details from this review, we’re unable to comment on your specific circumstances. Please contact us at customerenquiries@ocrf.co.uk and we can investigate further.

In the meantime, we recommend that you visit the following website which will give further information for patients during the administration https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors.

Rated 1 out of 5 stars

I needed to pay my medical bill…


I needed to pay my medical bill (Christie Hospital) it's the reason I paid £10 less.

Because I committed felony after all, are you going to the court for making the payment, previously it was about not making any payments.

And I changed details by phone last month, including my phone number so you haven't called and making the automatic email response making from me a person who is not paying is low, even for a debt agency.

Update -> I used your email address - you tend to not responding.

July 19, 2024
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

We’re sorry that you’re unhappy with the current position of your loan account.

We would like the opportunity to investigate this further for you, but we can’t identify you from this review.

Please can you contact us at customerenquiries@ocrf.co.uk with your account details and we can look into this.

Rated 1 out of 5 stars

SK:N Clinic cease trading and was told…

SK:N Clinic cease trading and was told much pay off the whole thing anyway regardless not getting the service! over £1000 gone!!!!!

What a joke! Should protect your consumer!

July 17, 2024
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

We’re sorry to hear that you’ve been impacted by the collapse of the SK:N Group.

Without being able to identify your specific details from this review, we’re unable to comment on your specific circumstances. Please contact us at customerenquiries@ocrf.co.uk and we can investigate further.

In the meantime, we recommend that you visit the following website which will give further information for patients during the administration https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors.

Rated 1 out of 5 stars

So disappointed no support following…

So disappointed no support following announcement the skn clinics have ceased trading , basically told I just have to pay them regardless of no service received and no help at all £510 down the drain !!!!

July 17, 2024
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

We’re sorry to hear that you’ve been impacted by the collapse of the SK:N Group.

We can see that you have contacted us directly and we have explained the current situation with your loan account.

I understand this may not be the outcome that you were hoping for. We would recommend that you visit the following website, which will give further information for patients during the administration https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors.

Rated 1 out of 5 stars

Not sure what I have agreed to

Not sure what I have agreed to. I didn't realise I had applied for a loan. This cant be right? I didn't read anything nor was I given any advice. - Thank you for reaching out and rectifying the error.

June 17, 2024
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

Hi Vicky,

We're pleased that we've been able to speak to you, and have been able to clear up any confusion.

Rated 4 out of 5 stars

Account logging in

It all went very smoothly and quickly. Very efficient. The only I can't do, or don't know how to do. Is get into my account with yourselves. Nothing bad about it I'm just not very tech savvy, so to speak 🤷

June 12, 2024
Unprompted review

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