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Omnitub Reviews 

423
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Many active customers frequently mention that the deep bathtubs are built with exceptional quality, arriving in pristine condition and fitting wonderfully into their personal bathrooms. People also deeply appreciate the wonderful guidance and informative videos available online that make selecting the correct product size very straightforward and easy. Some reviewers were not happy with the customer support provided when unexpected problems or delivery delays arose during their home renovation projects. Consumers additionally noted occasional difficulties regarding communication gaps, scheduling mistakes, or missing parts that created noticeable frustration on site.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the bathtubs look fabulous, feel... See more

Delivery service

Consumers find delivery_service experiences to be mixed, with varying opinions on timing and communication.... See more

Customer service

Clients share positive opinions on customer service, highlighting that communication and support are... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the outstanding service... See more

Service

People report positive experiences with service, highlighting excellent communication and support alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t rate Omnitub high enough. Sent a query on WhatsApp as couldn’t deliver to my postcode. Ollie video called me after the gym late evening lifted the block on my post code (shared with the Scott... See more

Company replied

Rated 5 out of 5 stars

I ordered way ahead of needing it because there was an offer on. They were more than happy to keep delivery on hold until I was ready for it and have offered really good advice. When delivery went ah... See more

Rated 5 out of 5 stars

My wife had been looking for a deeper bath and came across omnitub online. We looked into them and watched their videos and took the ‘plunge’ and ordered the 1700 x 750 deep soaking tub. My... See more

Company replied

Rated 5 out of 5 stars

I would recommend omnitub to friends and family. If i had another bathroom i would order another. The ordering and delivery went very smoothly. The staff were helpful when I needed to check some det... See more



Company details

  1. Bathroom Supply Store
  2. Outdoor Bath
  3. Public Bath
  4. Thermal Baths

Written by the company

A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.

MANUFACTURERS GUARANTEE

30 Years

30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.

Contact info

4.2

Great

TrustScore 4 out of 5

423 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(423)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a nice deep bath.

Very easy to deal with. Loads of info on the website to help you make informed choices.
They made alterations to the bath for me that is built like a tank and everything came well packaged.
Recommend and not a great deal more cost than a quality standard side bath.

May 3, 2023
Rated 5 out of 5 stars

Omni Tub

Ollie was very helpful with all my questions prior to purchasing my Omni-tub.
The process was spot on from start to finish. The Omni-tub, wow wow, excellent quality and a real feature for any bathroom.
Highly recommended 👌

May 2, 2023
Rated 1 out of 5 stars

Non existent customer service

Product itself seems fine but customer service is poor. My tub arrived with a small scratch on it. I contacted Omnitub and they offered to send out a repair kit. I’m a plumber so I was happy to buff out the scratches myself. So I said thanks and I received an email to say my order had been amended to include this repair kit.

And that was it! Nothing was delivered and trying to get in touch with them to ask where it is is proving next to impossible, so I still have a scratched bath and no customer service in sight. Wouldn’t buy from them again, which is a shame because it all seemed to be going well until it very much wasn’t.

April 18, 2023
Rated 5 out of 5 stars

Omni tub people and service were great!

Omni-tub were super speedy and friendly in responding to my request for pricing. The guy I spoke to commiserated kindly with me about the additional hefty price of safe delivery to ireland (€335ish). On top of which, followed the import duty (€500ish) was crushing. Never again will I buy anything in the UK. But I can’t fault Omni Tub, their people or DHL.

April 24, 2023
Rated 5 out of 5 stars

Omnitub 1250x750

Delivered when requested. Tub is fantastic, had a few challenges with side frame, but mostly down to where we had placed the overflow. Tub itself is perfect. Side panels finish it off well.

April 11, 2023
Rated 5 out of 5 stars

Tub installed in narrow bathroom

We have recently finished our bathroom renovation, fitting an Omni Tub where a shower basin once was in a very narrow room and love it.

The team were very helpful in the early stages when figuring out if the bath was right for us, and once ordered, delivery was as advertised, nice and quick.

Fitters had some trouble with the install, but only due to the very narrow working conditions, no trouble with the bath itself. Now installs and finished and we love it. One short bather and one tall (5'2 and 6'5). Different experiences for both as it is basically a normal bath for the shorter. Despite being tall, the bath is still wonderful to use, sat up fully immersed in the water.

All in all, would happily recommend to someone looking for a short tub for an awkward space, or a deep tub for a full soak.

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

The omnitub fitted now in use

The omnitub been in for a couple of months now. Side panel yet to fit. The bathroom makeover is still ongoing. Tiling yet to finish. Overall pleased with the bath, only caveats are, it is deeper than I thought. Easy to get in a different technique required to get out, than our old bath. I am 6ft 2ins, my shoulders are lower than the sides, so arms and elbows
to push up from the bath to get out is to awkward. The Web site shows click clack plug and drain as favourite, not wanting an overflow, eventually found the right size click clack to fit, victorian plumbing. As far as I remember the drain is always in the centre of the bath. the drain recess looked OK. In operation when sitting in the bath legs out straight not a problem, when laying down knees up, ok when you want to sit up again you release pressure on the click clack and the water empties, when you know its doing it, you press it back down. As this is a single person bath perhaps the option to have the drain at the tap end of the bath would alleviate this problem and make laying down more comfortable. Build quality as good as expected, no one else makes them like this.

April 1, 2023
Rated 5 out of 5 stars

Great tub!

This is the 2nd tub I’ve ordered from omnitub and the whole experience is smooth. It arrived quickly and safe and sound, "from across the pond", and I’m very happy with the product.

March 16, 2023

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