Omnitub Reviews 

very good customer service through Whatsapp.

We spent over £1200 on a tub and side panel but aren’t allowed to return the unopened panel - even at our own expense, and even though it was only 17 days after delivery.

The tub was complicated to install (largely due to height & weight with water in it). After several plumber visits we realised we can’t mount the waste under the floor boards and the tub will need to sit higher than we intended and we will therefore need to put in a step to access it. That means we need to create a custom board for the side rather than using their panel. Figuring this out took a bit of time so by the time we realised we can’t use the panel it was 17 days after delivery.

Unfortunately Omnitub’s are totally belligerent in their approach to their returns policy (rather unlike Wickes and some other suppliers who allowed us to return a toilet 6 weeks after purchase).

When you’re selling a complex to install premium product I would have expected a more customer centric approach. Disappointingly not the case - wouldn’t recommend dealing with them as a result!

I'm pleased with the bath and disappointed with the total lack of after-sale service. On the whole I don't recommend this company.

I placed my order online and it was swiftly dispatched. I ordered a bath, a side panel and an overflow kit. The side panel was missing. I emailed. The next day I followed up with a phone call. The company were in the process of preparing a side panel but hadn't replied to my email. It came a week later (which was fine as I said to them I was in no hurry). So, now I have a bath, a side panel and 2 cardboard boxes. One cardboard box contains some fibreglass legs, a bag of screws and some bolts/feet. The other contains the overflow. No instructions. Not a scrap of paper in either box. And no email with some links for how-to guides. Nothing. I email on 29th December asking for instructions and asking my first two questions - what should I know before drilling a hole in the tub for the overflow and what do I do with the legs?

So many questions and seemingly no one to answer them. I emailed a second time with all of the following questions on the morning of Friday 3rd and requested a quick response as I was going to install over the weekend. What size hole should I drill in this £1000 piece of fibreglass for the top outlet of the overflow? What areas of the tub should I avoid when drilling the hole? The fibreglass legs each have a number hand-written in marker pen and the underside of the tub has the same hand-written numbers arranged on the bottom. Is is safe to assume each should be matched and that's where the legs go? And are the screws for the legs? Do I even need to use the legs as I was hoping to put the bath directly on the floor?

Radio silence from the ignore at omnitub team. Maybe it's only been 5 working days, but it's also only a request for some basic information I should already have to hand. I've now installed the bath after making assumptions and hoping for the best. Like I said at the beginning, unless you are 100% confident in what could be required and prepared to accept zero post sale support, I suggest avoiding this company.

Things I found that may be of use to someone else:

- The screws are indeed for the legs. The bath base is a little thicker than 20mm. There weren't enough screws, I have 5 in each leg, and one screw sheared half way in.
- The legs are not perfectly aligned with a level floor so I also used the feet.
- For the overflow I drilled a 44mm hole as this was slightly larger than the outlet. I did all the initial measurements on the outside and drilled a small pilot hole from outside to inside. And then drilled the 44mm hole from inside to out - there was no tear-out doing it this way.

Wonderful and accommodating service,with quality merchandise.

At Forazzi Bathrooms, we pride ourselves on offering unique and high-quality solutions for our clients, and partnering with Omnitub has been a fantastic decision. Their deep soak tubs have been a hit with our customers, providing the perfect blend of compact design and luxurious comfort.

The versatility of Omnitub products has allowed us to cater to a wide range of bathroom spaces, including those with unique size constraints. Their tubs are not only aesthetically pleasing but also durable, ensuring long-term customer satisfaction.

Working with Omnitub as a supplier has been seamless—orders are fulfilled promptly, and the team is always ready to assist with technical or logistical questions. This partnership has enhanced our portfolio and enabled us to deliver on our promise of high-quality, bespoke bathroom solutions.

We highly recommend Omnitub to other businesses and customers.

Delivered on time, bath looks great and perfect for the smaller bathroom.

Good service. Prompt delivery.

Great Product and great service!

Will use again!

Fantastic products and good support

Fast delivery. Item as described and can’t wait to use ! Thank you 😊

Very happy with my tub. Arrived in good time, well packaged and carefully delivered. There was a tiny area of damage on the surround which wasn't obvious until the tub was completely unpacked. I contacted Ollie and this was rectified. It's a great item. Very sturdy and comfortable.
Do as the company requests and examine the tub thoroughly within 48 hours so you can report any problems.

Back in 2002( I think) I purchased one of your soaking baths and installed it in the cottage my wife and I were renovating. 22 years later, our bathroom needs a make over, the bath it has to be said has performed well but was showing it's age, so we ordered a new one, again from omnitub. The purchase, quality, and delivery were just as promised, we are very pleased, thank you.

I received great customer service before and during the installation. The bath and panel were high quality and the customers were thrilled with the job.

Fab bath delivered on time

Product seems good - have had it installed for a few days now but the customer service was terrible and greatly added to stress

Phoned for some info before purchase staff were great. Delivery driver was amazing and arrived on time well packaged

The quality of product is superb. Ollie was excellent in responding to my queries in a very timely manner and he delivered all the agreed decisions without difficulties.
I highly recommend the Omnitub for great experience.

Prompt response to queries on returns. They are committed to providing and imroving their customer service and will listen and take action where necessary. Just let them know the good, the bad or the ugly.

Absolutely fantastic and HUMAN customer services!! This is a very friendly company who will do anything to make sure you get exactly what you’re looking for. The bath is ANAZING!! We went for the colour moss green and I’m so glad we did! It looks even better in real life, than on the screen. Thank you! If I have the opportunity to buy again, I certainly will!

I ordered a bath, and returned it because it wasn't what I wanted. I had tried to see if there was a showroom outside of the West of Engand which I could test out getting in and out of the bath but there wasn't, so I had to risk it.
The bath itself which came was good quality. But once it came, it was clear that I needed to build a frame high enough for a waste to fit under it and therefore it seemed too large in my bathroom and difficult to step in and out.
However I paid for the courier service when I bought it and then paid for another to return it, costing about £200 each time. So deciding to return is a costly business.
Even more frustrating, despite the courier returning to Omnitub on 1 August, 27 days later I haven't received any refund. I called and was put through to Ollie, who was holidaying in Turkey, who promised he would chase up the return, but almost two week's later, no action. He clearly doesn't have any cover whilst on holiday.
Only buy this if you are absolutely sure it is the bath for you. A hassle and waste of money otherwise. I hope Omnitub will process my refund and reduce my anxiety over the matter!