Great advice on the phone about size of tub. Bought the click waste (without overflow) despite the high cost and have yet to see if it really works as well as per recommendation. Love the tub and deep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
FANTASTIC! The buying process was really easy. YouTube videos really useful to gauge which size tub to go for (the choice is quite overwhelming!!) options galore! We had a query and communication was... See more
Company replied
Couldn’t rate Omnitub high enough. Sent a query on WhatsApp as couldn’t deliver to my postcode. Ollie video called me after the gym late evening lifted the block on my post code (shared with the Scott... See more
Company replied
I ordered way ahead of needing it because there was an offer on. They were more than happy to keep delivery on hold until I was ready for it and have offered really good advice. When delivery went ah... See more
Company details
Written by the company
A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.
MANUFACTURERS GUARANTEE
30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.
Contact info
Unit 5A Batch Business Park, BS24 0ES, Lympsham, United Kingdom
- 01934 751 200
- info@omnitub.co.uk
- www.omnitub.co.uk
4.2
Great
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Omnitub
Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with the super fast delivery and the quality of our product. We strive to exceed expectations in both our service and our offerings, and it's rewarding to know we've achieved that for you. Enjoy your new purchase, and should you need any further assistance or wish to share more about your experience, please don't hesitate to get in touch. Thank you for choosing us, and we look forward to serving you again in the future!
Great tubs, terrible customer service.
I've purchased two of these tubs over the years. The tubs themselves are great, I love how they come in a variety of sizes to fit any awkward space, but the customer service is non existent. The last tub I bought, the pop up waste (that I purchased for an additional £120) was faulty and doesn't pop up to let the bath water out. I was told initially I would be sent a replacement from the manufacturer but it never appeared. Multiple emails and WhatsApp messages later and I eventually gave up after a few months of chasing as I just don't have the time or energy. I now mainly use the shower over the bath to avoid the hassle of having to wrestle the plug out. I'm not keen to shell out on a replacement myself given it cost so much. What a *waste*!
EDIT: To clarify I sent 3 follow up emails after not receiving the replacement part (the initial offer of a replacement part was to Omnitub's credit, prompt, but just never materialised), as well as reaching out on WhatsApp a couple months later, none of which were responded to in any way, leading me to conclude it was a lost cause and not time well spent in the midst of other renovations. The recent arrival of a house guest who wished to have a bath led me to revisit the issue that has been niggling. I would be happy to update the review if resolved as the bath tubs themselves are great but my experience with the customer service, not so much.
January 31, 2023
Unprompted review
Reply from Omnitub
Updated Reply
You can not take delivery and leave it 252 days before raising an issue on an order. Whilst I am sorry you did not receive a response to us regarding your query (I can't locate a response) We can not make an adjustment to an order that has been delivered for 252 days.
You should have checked goods well in advance of this time.
Once goods lands they need to be unpacked and checked for damages and that your order is complete. Had this step been taken it would have been able to be resolved.
I certainly can't assist with this issue now being 551 days since delivery, assuming delivery took 7 days from leaving us to landing with you.
I am sorry this has worked out this way but I am unable to assist on a matter of such an age.
Original Reply
It's just one WhatsApp message which has been missed which was sent on 03/03/2023. 334 Days ago. Apologies I didn't reply to this message. In regards to the email I did go to the manufacturer of the part on your behalf and did order the part to be sent to you which was acknowledged from the supplier but was not received by yourself. This then in turn did not lead to more following up from our side to the supplier in regards to the part. This was an error on our side which I have since rectified. "Terrible customer service"... We simply failed to chase up to a supplier which confirmed dispatch of the spare part. Granted that was an error. But "Terrible" seems rather harsh.
Great tub, service sucks
The tub itself is great but they put in the wrong drain-overflow combo so I had to buy another new one. I've been sending them multiple mails and a few messages on Instagram but hear nothing. I cannot recommend them due to customer service...
>>update:
After seeing the reply I got in touch with omnitub for a 4th time, via whatsapp this time. I did immediately get a reply there (and they did aknowledge receiving my old message via the website form, with no reply from their side).
However, my issue has not been solved since between the time i received the order and started the renovation I did not notice they sent me the wrong product.
So, if you do decide to order here, double check what you get. Even if they hide it well under the tub in all the packaging and you have to wait for renovations. That's why I kept it safely packaged and now lost a couple hundred euros...
September 20, 2023
Unprompted review
Reply from Omnitub
Please do not use Instagram for customer service messages. We have WhatsApp, Phone or Email. (In that order). I am more than happy to assist you on this matter if you would like to reach out on the other methods.
A fabulous and unique product
A fabulous and unique product, lovely design, British made (not Chinese crap), a WIDE range of sizes and excellent customer service. We love our new bath - thank you OmniTub
January 25, 2024
Unprompted review
Great product and great service
Great product and great service. The customer service over WhatsApp is second to none. Very responsive and detailed. The courier had a bit of difficulty with their delivery schedule and even though it wasn’t Omnitub’s fault or responsibility they did a fantastic job of finding out what was going on and communicating on my behalf.
January 2, 2024
Excellent service and great tub
January 2, 2024
Poor delivery
I haven't had the bath fitted yet but it looks great, just what I wanted.
On the downside, I book a delivery for Friday afternoon and it didn't arrive until Tuesday morning. There was no update at all about when it was going to arrive and I emailed the company on the Monday and still haven't received a response.
Also it just being left on a pallet on the street isn't exactly great, but I suppose that's just how it comes.
January 11, 2024
Reply from Omnitub
Hi Lyndsey thank you for taking the time to write this review. In relation to delivery to Northern Ireland I can confirm it did take an extra two days to be passed through the system which can only be put down to load going from the Mainland to Northern Ireland. I will change delivery now so that Northern Ireland customers can only work on a booking system for delivery which will go live on the site from today. If you have any further questions or queries regarding the order then please feel free to reach out to me. Best regards. Ollie
Fantastic service
Fantastic service, bath arrived on time minimal fuss, I was concerned as it was over Xmas/new year period and I’m on a tight schedule with trades. Easy to contact and Deep Bath is superb 👌
January 4, 2024
Omnitub Deluxe 1700x750
We just installed our Omnitub Deluxe 1700 x 750mm Rectangular Deep Bath today and it is AMAZING! What an incredible treat to enjoy the luxury of a good soak in a deep tub without having to travel outside the comfort our own home. As for customer service, 5 stars isn’t even enough. Ollie was helpful, informative, and very thorough is his suggestions and even had a chat after regular business hours to clarify some things for us. We are SOOOO happy! I’ll post pics once the bathroom is done. Thanks again guys! 🇬🇧
December 15, 2023
Delivered to the wrong address despite…
Delivered to the wrong address despite emailing and speaking to Ollie in advance.
December 8, 2023
Reply from Omnitub
This is just so incredibly harsh for a 1 star it's really hurtful. Yes, a request for a change of delivery was made after hours on a Friday and yes this was missed for follow up from our side... On the busiest weekend of the entire year for orders and business. And yes. Whilst this was not updated on your order it was shipped to the address which was entered..... By yourself. On the checkout. You ordered the panel only and selected the incorrect address. It's not as if I made up a shipping address and shipped it randomly. It was to the address on your order. Just not the one which you requested post purchase. When you called to discuss this once it was delivered it was just after my sons nativity which I took the call and apologised and simply asked if you could collect it from your originally selected shipping address. I am still unsure why a pallet was accepted at the incorrect delivery address. This would have been far easier to adjust if it were still with the courier. I explained over the phone it's difficult at this moment to organsie this due to the time of day and the fact that I am at the nativity play. For clarification, it's a solo panel which was ordered. It's not the biggest item and one which generally could fit into a reasonably sized vehicle. We didn't conclude a following action it was simply left as a figure out how to move the item from the location of delivery to the location of preferred delivery. I am sorry for the miss on the email. I did apologise over the phone. I think leaving a one star for this is bang out of order. I think others will too.
Overall Fantastic service
Overall Fantastic service.
Great customer service and extremely efficient.
The bathtub itself is top quality and high end
November 29, 2023
Deep bath japanese style
Order a deep bath (japanese style) . I ordered using whatsapp. anwser Fast & Accurate and very patient(i'm very bad in english). received in the south of FRANCE in 10days . well packed. It's perfect. Thank 's a lot OMNITUB team
November 29, 2023
Amazing customer service
Amazing customer service. Fantastic quality goods. Would definitely recommend this company/ product. Very happy customer
November 14, 2023
Cleverly designed tub and great service
Lots of helpful advice (love those videos with soundtrack in the car park!) plus prompt, efficient delivery – thank you, Omnitub.
October 10, 2023
Fantastic product great people
Fantastic product great people, though we had a slight problem with our original purchase this was dealt with quickly with no quibble. Would highly recommend.
October 18, 2023
I’m so pleased I found the Omnitub…
I’m so pleased I found the Omnitub website and from there I was sold. We live in a two bed flat which was ‘too small for a bath’ - but by buying an Omnitub and having a deeper/wider bath has now added years to how long we will stay in our flat.
We went for a 1250 x 850 tub that’s gone into a shower space that’s 1200x700. It did require bit of trimming the bath and going into the walls. The best thing was that we had the width to use which is why the 850 was an excellent option for us. My husband is 6ft and he was really sold on this whole plan because of the depth and the width of the Omnitub.
The bath is excellent quality and the resources and information on the website are excellent. When our plumber had questions it was easy to point them to a document. Personally I studied them a bit and felt really comfortable talking about traps and fillers because of how clearly everything was explained.
I’d really recommend the buying experience. The communication was great over WhatsApp and they had no problems holding my order until the plumber had done their initial check.
Thanks so much for providing a simple
experience.
October 31, 2023
Unprompted review
Excellent for small bathrooms
Communication, delivery and the bath is everything we hoped for.
October 20, 2023
Great product
Great product arrived very well packed and protected. Friendly and helpful staff. The online videos are very helpful and informative. I would highly recommend Omnitub to anyone.
Thank you for a great product. 🙂
October 13, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.