OneAdvanced Reviews 

Support staff Maisie Durrans was very helpful and showed me the correct procedure to put things right.

Roopashree Rajendra was very helpful and listened to find out the problem.

I was working with Jenny and it is always a pleasure, Super fast to resolve my issues and respond to my queries.

Asyaari and Steve were about to help resolve a Version One issue which was complex and involved several different issues with our install. Their support was very good.

Fab experience with Roopa, great customer service skills

I have been working with Advanced on CIMS for a year now. Rohith, Shivam, Rohit have been supporting us with any issue with it. They have been quick and have sorted all the issue for us. I am really happy with the service.

After some initial challenges raising my query with the Support Desk, a call was arranged with the Senior Support Consultant, Carl.
Carl was incredibly patient as I talked through my queries and the many questions that I had throughout the call.
Carl spend time showing me relevant parts of the system, ensured I had the relevant permissions to support our staff and learners, and that I understood how the system was set up to perform.
His time, tuition and patience meant I have been able to successfully address many of the issues our learners are facing.

Bharat Bhushan from OneAdvance Education Team was wonderful and helped me to resolve a very frustrating issue - he was very patient and worked to get everything in a good place and working well - thank you Bharat for your commitment and patience.

Great patience and technical support from Rohith and the team.supp

PJ, service engineer is exceptional, always helping, guiding and resolving any issue in timely, efficient and correct manner - 5 Stars *****

Initial telephone call with Poorna. She was extremely professional, knowledgeable and approachable. She resolved my query giving me additional support and guidance. I would not hesitate to contact Customer Support in any future, similar situation.

I reported an issue which I have not come across in all my many years working on this platform.

Despite the rarity of the issue, the support team understood it and along with Andy resolved it very quickly.

This example above is very reassuring to me.

Had trouble uploading new pricing to the Marketplace following a price increase. Kilima Lobe was super helpful, identified issues and advised how to proceed to rectify. Very knowledgeable, polite and helpful, well done and many thanks!

Great customer service - staff member was excellent

Gavin is always so helpful and never makes you feel you have done something wrong. He definitely is an asset to the company

I’ve had a very positive experience working with Rohith Yuvaraj and Shivam Trivedi in supporting ECU’s Cmisgo Timetabling systems.

Rohith has strong technical knowledge and a very good understanding of the Timetabling applications and related technical issues. Whenever we encounter an issue, he is thorough in his investigation and provides clear and practical solutions. He is responsive, professional, and always willing to share his technical knowledge, which makes troubleshooting and resolving issues much easier.

Shivam is also very knowledgeable and consistently provides excellent support. He is approachable, responsive, and always willing to assist whenever we reach out with an issue or request. Even when something requires further investigation, he keeps us informed and works with us to find a solution.

I really appreciate their technical expertise, responsiveness, and ongoing support to ECU.

Prabashi Gunawardana
Analyst Programmer
Edith Cowan University (ECU)

I am really shocked at the 4 star review. We are having a terrible time with One Advanced as we are currently being moved to the cloud based software. When One Advanced took over we were told we urgently needed to move over to this new software, pressure was put on us and due to the very short notice we had no choice as this would significantly impact our staff. After this they then took 2 years to start the upgrade project after numerous promises during this period. The upgrade project team have been outsourced and have not been very good as they seem to be just following a script and can’t answer some basic questions. We were promised an upgraded system but so far it looks exactly the same so not sure what the extra cost is for. Poor system and really poor service

I've just finished my 2nd involvement in a ProSolution migration. I was pleased to see the same Advanced team were involved (Helen, Noor, Paul, Matt, Neil) and their support/help was invaluable along the way. I felt a real sense of teamwork and partnership which is key to any project being successful. Thanks again!

PJ was very helpful and gave good advise