OneCall Reviews 

OneCall sold me a defective $350 Bose headphones; they and Amazon-fulfillment are shirking responsibility.
I was charged a $70 'restocking fee' for returning a DEFECTIVE $350 lemon.
Used it on wireless and it was OK;
5 months later, on a plane, wanted to connect 'wired' and found out that it is defective: intermittent with noise.
Since it was 'fulfilled' by Amazon, I contacted them and made the case that they have responsibility for defective items beyond the 'return window' and they issued a return-label without mentioning that there will be a $70 deduction.
I contacted Amazon back, and their response was: "beware of online purchases, and inspect EVERY single function of the device within the return window"
Seriously ?????????------- (nobody has the time to get familiarized, and test ALL the functions of today's devices)
I contacted OneCall, and they said they have almost no connection to the sale (are they a front label for Amazon???) and refused to take any responsibility despite the fact that, nominally, they are on my bill of sale...
So beware of the shady practices and rules of these outfits

I have had an email to tell me that my car insurance is due for renewal but there was no price on it, no link to follow up and i am unable for some reason to log in online - my password has been rejected, the email to reset hasn't arrived after 4 attempts, the live chat which is open for at least another hour is closed and i can't find an obvious phone number - so i tried ringing the breakdown/accident help number and it says they are closed!

cannot recall the reps name but he helped me with no hassle great service

This is my second review of this company. It is the only method of having them respond. I am sure that they are great until you require some action from them. After conning me with a Terms and Conditions charges, I cannot get them to issue a NCD certificate. If they responded to correspondence or answered the telephone it would help.

an excellent service, very helpful assistant PG1

Fantastic customer's service from *SH3*. She is very helpful & professional in dealing with my request.

I would highly recommend one call. Cd9 (Chloe) was extremely helpful, not pushy and dealt with my request in a professional manner.

Amie was very helpful in dealing with my licence validation and another issue for getting my no claims documents via MID. Just waiting for the email now. ;) as5 x Thank you very much. Regards, James.

Don't EVER order from Onecall.com !!! This company is a complete and utter joke, and their representatives are rude, nosy, and very unprofessional! I placed an order online for a camera with their site. I was reluctant to order at first because I had never heard of this retailer and you never know what to expect from a company that doesn't have a recognizable name. A few hours after placing an order I received a call from "Brian" who said he was having a problem verifying my identity. First of all, that was complete and utter BS! My billing and shipping address were the same, and exactly what my credit card company has on file. Furthermore, you can google my name and my address comes up with my phone number. In addition, the cell phone number I use is the same number I've had for over a decade and is registered in my name, and on file with my bank! It is even on my credit report since I don't use a landline like 90% of the population. So his cockamamie line about being unable to verify my identity is nonsense, because everything checks out. He then proceeded to ask me what I planned on using the camera for, if I had purchased Nikon products before, and what i planned on using the camera for.

After answering his ridiculous questions, he continued to ask more. "So the address I'm shipping it to... is that your office" he asked? I said yes, and he said "oh I know
because I called the company that leases the space and verified that you are a tenant."

Again, he has absolutely no business calling anyone except my card issuer to verify if my address is on file. Which it was! How dare these idiots call the company that I lease from. He then asked me what lens did I plan on ordering for the camera, and if I had a website where he could see my work at. At this point, I am thinking this is a complete and utter joke. I was placing an order for a product, not applying for a business loan! I highly recommend you stay the hell away from this sham company unless you want to be bombarded with questions they have no business asking. Who cares what lens I plan on using, or if I ordered Nikon products previously. My experience with cameras is none of your damn business. Furthermore, how are you unable to verify my identity when it is exactly what my bank has on file. What a joke! Clearly my identity has already been verified if that's what the bank has on file idiots. And GOOGLING my name with my address brings up pages of results that further confirm my identity. These guys are idiots!

I found some other horrible customer experiences online about previous customers whose credit cards were stolen after ordering from this company on multiple occasions, to being double charged for an item ordered, and refusing to refund charges after the item arrived damaged. Buyer beware of these clowns! Glad I dodged a bullet.

I ordered a single speaker, which gave them pause. Within 10 minutes they called me and sent me an email to verify that I only wanted one speaker. Now, their prices are about average, not the best in the world. But I ordered at 7 pm and the order was picked up by Fed-ex at 9pm. By 9 am the tracking number showed the shipment had already passed through Billings, MT. I don't know how it gets better than this. I would not hesitate to do business with them again.