OneFamily Reviews 

Brilliant and quick sorting my request

It was easy to access the money and it was quick to get into my bank account

Thank you so much Sherry for helping me set up my lifetime isa, you were incredibly informative and helpful throughout. Your kindness and dedication shone through, and I have never had such a smooth call.
Sherry thank you being a star!

Multiple times this shoddy organisation has let me and my friends down. From taking over three times the promised length for transferring funds, to leaving me stranded in a foreign country with no way of accessing my money, One Family is truly a deeply poor organisation that cares more for the reputation of the company than it does about you. Save yourself the difficulty now and put your money somewhere else. Somewhere safe, somewhere reliable and somewhere you can reach it.

When my mum lost access due to forgotten details, they were really helpful in getting her back into my and my sister's account/child trust funds. Then when it was handed over to me, my options were so clearly explained by one family that it felt so easy to make a decision i felt good about. A really thought-through and easy-to-use website that makes feeling in control simple.

Trash layout on mobile, horrible ui, unclear direction on website, additionally, when trying to withdrawl money, it times out in 30 seconds.

I spoke to Lara on the phone today. She was extremely helpful and thorough when it came to explaining the details of my LISA. Lara you’re a credit to One Family, thank you.

Helped through everything and went through thing throughly to make sure it was all correct I am happy with the experience

Completely failed to put through an ISA transfer, completely failed to let me know, completely failed to tell me my application was time lapsed, completely unavailable by phone, dozy and dilatory at every point.

Withdrew a trust fund and received the funds within 3 days. The OneFamily fees are high, so make sure you start your adult Stocks & Shares ISA with a reputable 0% fee platform to keep way more in the long term.

Our mother, Mrs Sheila Wood, sadly died quite recently. She and her deceased husband had a small investment with One Family to cover their funeral costs. The cheque payment from OF was sent to the executors 2 months ago - but to the completely wrong address, The cheque was fraudulently cashed. We immediately reported this to OF and the police online fraud and we gave the police crime number to OF. We assumed the cheque would have been immediately cancelled, the bank informed and a new cheque re-issued. Countless phone calls have ensued over several weeks, while simultaneously dealing with all death &funeral costs etc . As of July 24th, some 9 weeks later, the matter is still being looked at and remains with the complaints department. As a family we would very much like to get some closure on this rather than it drag on indefinitely. Our late mother would be mortified that her effort to help the family after her death has resulted in such disarray.

It was an easy process and came within the given timeframe and constant email making me aware of what was happening in that moment

Was simple to set up an extended plan with one family and has been a reliable and trustworthy source throughout my journey with one family.

I wasn’t aware I had an account with OneFamily until a social media post told me about some money people born within a certain period had £250-£500 in an account.

Verification was easy, just needed my N.I. Number and ID verification was easy enough and funds were sent to my bank account in just over 2 business days!

I was afraid it might be a hassle to withdraw but nope, everything was quick and hassle free!

Great service got my money with in 7 days very happy with my experience with this company

Money entrusted to good hands,Very efficient service, I recommend it to everyone

the process was easy and quick with the results

I have contacted you four times and each time I have said my last name and my new last name and provided all my information more than once and you still got my last name incorrect. I advise that you should said information correctly and listen to your customers correctly on call because this one too many times even when you asked me to confirm spellings and said yes we will get that sorted and you still did it incorrectly.
Yours Sincerely
Chloe BLACKWOOD.

Absolutely avoid! Incredibly difficult to get in touch with, wrong customer service phone number listed on their website, and their cash ISA doesn't even have mobile app access, which is not clearly mentioned when you open an ISA. I will be transferring my ISA to another provider ASAP. Shocking.