Onetapaway Reviews 6

I lost money because of phoney services being tied to a suspect online platform that involves money. The washer somehow didn't spin long enough causing my clothes to be soaking wet which caused drying time to be 3x longer than necessary. Their customer service is smoke and mirrors with the assumption the person that lost money will eventually give up. This company prets on the underprivileged who struggle with technology. It's absolutely disgusting how they make their money

I was trying to pay for a laundry service, but I ended up paying for some "TotalAV" instead. This looks a lot like petty online fraud—it only costs $1.99, so who’s going to notice? I wonder just how many people you’ve already scammed? Well, you won't be getting any money from me!

These machines suck I had 3.25 in my card and I was trying to pay for the dryer 1.25 but it would let me it kept say to add 25 dollars I was trying for like 15 minutes over and over before it finally let me use the money I already had then on top of that the dryers don't even dry they SUCK

This laundry company is new to our building. First time I used the machines they worked fine. The next two times were a nightmare. The washers don’t fill up with enough water therefore you must extra machines. Last time I used the dryer my white clothes (underwear, socks, and towels) didn’t get dry. Time before that dryer wouldn’t start. So I selected two more dryers put them on high heat and waited. When I went to retrieve clothes they were wet. The cost to use these defective machines are to much twice as much than other companies. I was standing in the laundry room trying to log in I know my information got it screenshot. Took me 10 minutes to sign in to my account. Who decided that $10 is the least amount to you can add to your account, that’s just wrong, We need to report this company to the proper authorities.

I asked for my balance to be refunded since I live overseas and will not be able to use the remaining $17. They will not refund the balance. This service was a pain to upload and use for 2 loads of laundry. Find a coin operated laundromat. This is a rip off.

This service is horrible. The ability to not use quarters is the only thing good about it. My machines are always not working, either because they are off line, or there is a mechanical error. It takes several days to get them fixed. I put money into the machines and they do not work and I don't get my money back. I am told that I can take my laundry to another place but I have to carry wet laundry up and down four flights of stairs. I have one day a week off from work and I have never gotten my laundry finished before I go to bed at night ever. I need the facilities that I pay for with my rent to work. They need to work on my schedule not the companies schedule. I pay for this service and I still have not yet been able to use my laundry facilities to finish my laundry. I am hanging my laundry again around my home to get them dry. This is absurd. I am also out over 20 for non working machines. Don't even bother with them