No Customer Care, No I tersest, scammers
I wish I had seen the reviews on this company before ordering an S300 scooter because since placing the order things have bad and thus company just don’t care about their clients, they have little concern or ability to want to help
Similar to other reviews I placed an order paid and believed 24 to 48 hour delivery to receive messages being told they didn’t have stock, wouldn’t for months but if I paid another €150, I could have the scooter straight way upgraded and in the end agreed asking for an additional €75 on delivery and the item was shipped DHL
DHL then delayed delivery and on 3 occasions it was out for delivery, claiming my business address was closed, that the address was wrong, all of which was a lie and Online Medical did nothing to help, in fact communications were quite rude and unhelpful
After 8 days I have had no choice but to reject the goods, requesting a full refund and now they want to charge me €96 delivery fee because the hidden terms are not the 24/48 hours on their website but 12 working days delivery
They are not helpful so I have no scooter for my wife after her surgery and OM have no interest in resolving matters, just charging
Do not buy from this company