Absolutely diabolical service. It was so called delivered at 12.25 pm today. Then i got a messaged that my parcel consignment got lost in transit. Even my postcode came up invalid. I got a partial ref... See more
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See what reviewers are saying
Ordered yesterday afternoon and my order of x9 wax burners arrived around an hour ago. Can't quite believe how quick this was. I paid std postage so didn't expect to get my order for at least 3 days i... See more
I ordered on the 2nd October 22, waited for deliver as the dispatch stated it was on route. Got emails saying it was delayed. Ordered from elsewhere as needed the cleaning products to clean house befo... See more
Excellent customer service! In quite a large order, a single item (costing one pound) had been confused with a similar item and the wrong one sent. My email enquiry was dealt with very promptly and co... See more
Company details
- Dollar Store
- Convenience Store
- Discount Supermarket
- Grocery Delivery Service
- Grocery Store
- Warehouse store
Written by the company
Established in 2014 as a compliment to a well-known family wholesaler supplying toiletries and cleaning products, Online Pound Store quickly grew into it’s own entity with an ever-expanding range covering all seasons, occasions and needs. Based in the Manchester area, Online Pound Store thrives to make it easier and cheaper to get all of your household essentials to your front door. Forming close partnerships and networks with big names such as Airpure, Fabulosa, Ashleigh & Burwood and Henkel, has allowed to Online Pound Store to keep prices affordable. With over 4000 branded products, tracked and delivered direct to your front door. The Site That Saves You Money!
Contact info
United Kingdom
- info@onlinepoundstore.co.uk
- www.onlinepoundstore.co.uk
3.9
Great
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You failed to deliver my order
July 26, 2023
Reply from Online Pound Store
Hi,
We are sorry to hear that your order was damaged.
I can see that a full refund was issued for your order as per your instruction as soon as we were notified of the damage.
If there is anything else that we can help you with, please do not hesitate to get in contact at info@onlinepoundstore.co.uk or at 0161 817 5113.
Kind Regards
OPS Team
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Brilliant quick delivery service
Brilliant quick delivery service. Have what I wanted in stock.
Keep me updated on where my product is.
July 28, 2023
Marvellous great job early delivery
July 27, 2023
Very good priced products,easy ordering…
Very good priced products,easy ordering and quality products.very quick delivery.
July 27, 2023
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As always great service products are…
As always great service products are amazing will be back again
July 27, 2023
Timely delivery
July 26, 2023
Soo delighted to have discovered this…
Soo delighted to have discovered this website. Terrific choice, prices, amazingly fast delivery. This company will be a firm favourite from now on. Well done Onlinepoundstore. I have already recommended you to a family member.
July 26, 2023
Perfect
Have never ordered before and the delivery was very quick and I would definitely order again
July 26, 2023
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Great price and good service
July 26, 2023
Awesome really amazed very happy quick…
Awesome really amazed very happy quick on delivery good on value & items thank you
July 26, 2023
Good value and quick delivery
July 26, 2023
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Great value products; one item missing, with no acknowledgement
Fantastic products at great value, delivered very promptly. One item was missing from my order, but with no delivery note, acknowledgment or apology.
When I emailed the company to query it, I received a response saying sorry, that the item was no longer in stock, and that they would issue a refund within the next 10 days.
Presumably down to someone at the warehouse realising the product was out of stock, but just sending the rest of the order out with no reference to the missing item, either hoping it wouldn't be noticed, or not caring if it was.
July 26, 2023
Reply from Online Pound Store
Hi,
We are very sorry to hear that you didn't receive one of your items.
We try to the best of our ability to fulfil every order that we receive but unfortunately, we did not have the stock at this time.
We are currently in the process of implementing a new system to prevent inventory issues.
I can confirm that a refund was sent to you on 31/07.
The payment was sent to your original payment method however it can take up to 5-10 working days for funds to settle.
Apologies for any confusion caused.
If there is any way that we can provide further help, please do not hesitate to contact us at info@onlinepoundstore or at 0161 817 5113
Kind Regards
OPS Team
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The products were all in stock and…
The products were all in stock and delivered quicker than I expected. Very happy with this order and the low prices. Thanks.
June 26, 2023
Easy to buy received in 2 days-brilliant
June 26, 2023
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