Online Smoke Reviews 

959
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Terrible! I ordered over a month ago only to be told via email after several attempts to make contact that my items weren’t in stock and then never heard back or and didn’t give a refund. I’ve emailed... See more

Rated 5 out of 5 stars

I've always been impressed with how well Online Smoke securely packages my orders. Ample padding would probably be an understatement as nothing has ever arrived damaged. When an item is sent I've alwa... See more

Rated 1 out of 5 stars

Ordered products from yoursmoke.com.au (alternate website). Promised discreet shipping and amazing customer service. Was sent in labelled box (menthol cigarette tubes), box was damaged, products missi... See more

Rated 5 out of 5 stars

Great customer service, fast shipping. Ordered a bong from here, but the ash catcher/bowl was broken on arrival. They sent a replacement piece as soon as they had one available. Only thing that could... See more

2.9

Average

TrustScore 3 out of 5

959 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(959)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good product, great price.

No communication as to status of good's. Does not respond to emails or phone calls and delivery takes forever. Otherwise, good product at a good price.

October 14, 2024
Rated 1 out of 5 stars

I got two bongs

I got two bongs, meant to be the same, the mouthpiece on one of them way unusable and the other bong had a leak in the top chamber so it was useless too, I would ask for a refund but I’m still waiting on the refund for the dab nails you didn’t have in stock that I paid for

August 27, 2024
Rated 5 out of 5 stars

Quick delivery

Quick delivery, honest price. Item is a bit different than it appears on the picture, but that didn't bother me

August 24, 2024
Rated 5 out of 5 stars

Brass pipe

Just that everything went as planned no hassles holdups with prompt notifications when parcel (extremely well packed) was turning up

August 12, 2024
Rated 1 out of 5 stars

Customer service doesn’t reply.

I ordered a glass piece from online smoke and the piece they sent me was faulty. I was cleaning it for the first time only a few days after receiving it and in the process a small hole in the middle of the neck opened up through the glass causing it to be unusable. Closer inspections revealed that a small bubble was blown into the glass on the inside and created a very thin glass bubble that was cracked during the cleaning process. I wrote several emails asking to return the piece and receive the same item back undamaged but online smoke did not even do as much as to reply to any of them. Thanks

July 30, 2024
Rated 1 out of 5 stars

Never received item

Never received item. They rang me to tell me they didnt have it. Ive asked for my money back but nothing. I have tried ringing them but just gives engaged sound. Ice been ripped off again. ELDER ABUSE!!!!

August 8, 2024
Unprompted review

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